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Business Profile

Auto Parts

Pro Design Series

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased vinyl stripes for a vehicle. We had the stripes professionally installed by an installer with 20+ years experience that we had used before. He could not get the vinyl off the backing and said that it was obviously old stock. He suggested we contact seller for a replacement as the results were awful and unacceptable. When I contacted vinyl Graphics pro (the online retailer I purchased the Pro Design product through) I realized there was not a customer service number. After filling out a form twice, I still hadn’t received an answer so I contacted Pro Designs only to be told there was no way the product was defective and they were sorry but they weren’t honoring the guarantee their website stated. They did not answer my follow up questions. So now I am stuck deciding if I leave the horrible looking product on the car or just pay to have it removed. Overall, horrible product and horrible customer
    We service.

Pro Design Series is NOT a BBB Accredited Business.

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