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Business Profile

Monuments

Hutton Monuments, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hutton Monuments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hutton Monuments, Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting a refund as I deposited $2656.88 for a headstone bench with this company in Topeka, KS. Hutton Monuments, Inc. This was in November 2022. It has been almost three years, and still no bench.

    • Initial Complaint

      Date:06/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my father's headstone and paid in full May 3,2024 $5831.50. The check was cashed promptly. I have reached out to the contact information on the sales contract, the funeral home owner who sold it to me, and any contact info I could find online for Hutton Monuments in Topeka, KS. To date I have received no correspondence back or any type of update on my father's headstone. We would like to move the location where the headstone is placed and this company will not answer any type of correspondence. I need this company to reach out to me and explain to me where they are at in the process, where we would like the headstone and if they can't do that we need a refund so we can get a headstone somewhere else.

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went with my mother to pick out and order a headstone in August of 2024 for my deceased brother. After repeated attempts to get ahold of ***** ******, the business owner, our emails and phone calls go unanswered. I’m either wanting to know when we can expect the headstone to be installed, or a full refund so we can source a headstone elsewhere.

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June of 2024, I called Hutton Monuments to inquire the status of my mother’s headstone that we purchased June of 2022 after my mother passed away. I was told the stone was finished in April of 2024, they were just waiting to have it set. That was the first lie. I got excuse after excuse as to why it wasn’t set when I would call after that. They didn’t have an apron for it to sit on, the truck broke down, they’re short staffed, it’s too hot….The call always ended with we should have it set in the next week, then it was, we should have it set by the end of October. The end of November I went to Hutton Monuments in person. The same guy I’ve been talking to on the phone, spoke with me. He told me that he had recently seen her stone and asked if I looked outside. When the stone wasn’t outside, he told me it must be on the truck at the owner’s house. He told me it would be set soon, but again that never happened. That takes us to the end of February 2025 when I went back to Hutton Monuments. It was the same guy working again. I listened to him finish up a sale, where he told the gentleman his loved ones stone should be set in 4-6 months. I questioned him about the time frame he gave that man. His response was, “well his stone is smaller”. He then proceeded to take me outside and there was my mom’s stone. FINALLY!! I had to tell him it was missing the last name on the back though. He told me it would be set the next Monday or Tuesday once they add the last name to it.
      He casually mentioned to me, that someone he works with sold Mom’s stone to someone else when he wasn’t in the in the office.
      We paid for mom’s final arrangements in October of 2021.. that included a funeral, burial and stone. June 22, 2022, we finalized the paperwork to order the stone. It’s been almost 3 YEARS and her stone is still not set. I’m extremely disappointed with the service we received from Hutton Monuments and I don’t recommend them to anyone. I feel they need to make this right somehow.

    • Initial Complaint

      Date:07/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My parent’s headstone was supposed to be installed by Memorial Weekend. I ordered and paid in full last September When I called in May they again said Memorial weekend. Then I was told in June they didn’t have the stone in stock. So I ordered a different stone and was told it would be two weeks. Still no headstone. Now they will not take or return my calls. I am asking for a refund so I can find another company.

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My step father ****** ****** **** passed away on ****** *** **** and arrangements on his funeral included 1/2 of the total payment for his headstone at the time of the order. My mother gave a check which has been cashed and as of today 4/9/2024 almost 3 years later we have made 1 appointment in person which we were told the headstone was stuck in Texas approximately a year ago. There has been several attempts to contact Hutton Monuments since then with no answer by both phone and email. We would like a refund but can’t seem to get ahold of anyone from there. Please advise.

    Hutton Monuments, Inc. is NOT a BBB Accredited Business.

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