Business ProfileforThe American Home Life Insurance Co.

I received a call on 1/26/2024 from the company when I filled out a survey re: wanting to find burial/cremation insurance so my family wouldn't be burdened. This company called me and I was pleased with the rep and what he had to offer so I signed up for a policy costing $39.35/month for $7000 towards end of life insurance. I was told the 1st payment would be on 2/1/2024. That weekend I had an emergency that cost me more than I could afford so I called 1/29/2024 to cancel the policy and 1st payment. I spoke to several people at different phone numbers and never resolved the issue. I couldn't afford a stop payment fee which was almost as much as the premium. I continued calling daily and was finally told I would be reimbursed by 2/15/2024 since the 1st payment could not be stopped. I was told the policy was cancelled as I requested. I received a text on 2/12 from Brooklyn with Raymond Hightower's office with Seniorcare USA and American Home Life. She stated the message was for Jenne Samuel and I needed to call 1-800- to verbally cancel the policy. I called and was told my policy was already cancelled. On 2/16/2024, I received the paper policy with a cover letter dated 01/31/2024. I looked through the paperwork where it said I had the right to cancel if I returned the policy within 30 days after its delivery by taking it or mailing it to the company or to the agent through whom it was purchased. Immediately upon delivery or mailing, the policy would be deemed void from the beginning and any premium paid would be returned. I attempted to call that same day but the office was closed early on Fridays. Why should I have to pay postage to send the policy back for refund? I'm sure not driving to Brownwood, TX either. The number to call was the same number that Brooklyn texted me about. They had ample time to take care of this. It is obvious there is poor communication. I had hoped to get back with them when my financial situation improved but not now. Ridiculous.

Hello, I am very sorry to hear about the bad experience that you have recently had with American Home Life. I have got the process started to have your policy cancelled and have any premiums you paid refunded to you.