Business ProfileforFurniture Mall of Kansas

I spent over $4,000 dollars on sectional that we carefully picked out with the salesman due to our house hold being tall people. My husband is a disabled veteran who has trouble getting up or sitting down, so we spent good money on a steel framed sectional and purchase insurance. We contacted the store in mid-September notifying that the sectional was falling apart. I never received phone calls back and had to continue following up to get anywhere. Finally in October, I was able to describe the defects. I was told they would reach out to the sales rep and he would coordinate a plan to have it repaired. They reached out a good while later and said the parts are ordered and they would reach out to schedule a time to repair. It’s mid-November and my sectional is getting worse. I have literally had to harass the store to contact me with answers. They have continued to pacify me by saying they will call directly for an answer and call me back. Again, I never get calls and have to follow up. I went into the store last Friday to speak to a manager, she stated they emailed a few days prior and hadn’t heard anything. She stated she would have someone call today and get back to me. I was never called. I called the next day to say I wasn’t contacted and requested the manager call me on Monday. Never was called. Followed up yesterday (Friday) and said I need a manager to call me. The service rep stated they sent a text the Tuesday following my in-store visit and emailed the next day. No calls made. She stated the manager would call me back before close, I received a text saying they would call to see what’s happening and meet with the service department for options. My late father’s money had been completed disrespected. I want a new piece of furniture, because this is getting worse by the day.