Complaints

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• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in multiple times for the ABS and traction control lights being on.
  Each time I was told it was something different.
  This last time 1-09 I took it in to get diagnosed again. The heater was also not working. They had the vehicle for two days and charged me close to $300 for JUST diagnosis.
  Took in on 2-4 to get ABS fixed and heater. I told them I didn’t want heater fixed if it was going to be more than the estimate. Estimate was aprox 1300.
  I told them the parts they wanted to fix were replaced for the heater. They said they get “spec” parts from a dealer and it would be fixed.
  Heater not fixed. I was LIED to as I was told they checked temp. Not possible as to touch the vent blows like AC.
  The. Charged me to replace an axel that wasn’t in estimate. I got charged for parts that DIDNT NEED REPLACED AS WELL AS PARTS THAT WERE NOT DISCUSSED!
  When asked to see old parts I was told they threw them away.
  I called and was hung up on by the manager ****** I was told they would fix the things they already did, but if it wasn’t something they fixed I would get charged.
  So I spent 2300 on a fix that wasn’t done and there is no integrity from the owner to make it right. My heat doesn’t work. My abs still comes on. They have also changed the sensors multiple times and charged me.
  When my husband asked for invoices they would t give them to us.

  

  Business Response

  Date: 02/28/2025

  see attached

  *** ****** brought the Jeep in on 11/15/2024 to check an engine oil leak and an ABS light on. Pertaining to the ABS light we found the wiring broken to the LR wheel speed sensor and repaired that issue for $240.68. The Jeep was brought back in on 1/09/2025 for ABS and traction control lights on and we were also asked to diagnose a temperature difference between vents. We found the rear axle seals leaking which caused the rear antilock sensor rings to be caked with debris from the differential fluid collecting road grime on these parts. These rings are what the rear wheel speed sensors read the signal from to let the module know the wheels are turning at different speed (skidding or spinning). We also had codes B11CD, B11C4, B105D which indicated a problem with the temperature door actuator under the dash. Repairs were not made at this time and the customer indicated they would bring the vehicle back later for repairs. A charge of 2.25 hours ($318.84) of diagnostic time was paid at this time. The vehicle was returned on 2/05/2025 for the recommended repairs. We disassembled the rear differential to repair the leaking seals and found that the rear axles were grooved at the point of seal contact and would require replacement to fix the problem. The vehicle is used to service a rural mail route on unpaved roads in harsh conditions. As explained, we ordered the axles which did not arrive until 2/07/2025. These axles were installed, and the vehicle was picked up right at closing time on Friday the 7th. The only additional charges over the original seal estimate were for the 2 axles at $479.04

  

  Business Response

  Date: 03/06/2025

  Sorry you feel that way and we regret that we could not meet your expectations. We still will, if given the chance honor the warranty on our work. 

  Customer Answer

  Date: 03/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response bc:

  if you wanted to make this right you would have handled this before it came to this  

  How do you warranty over $1000 worth of parts that I can not verify were needed as they were not in your estimate???? 
  You threw the old parts away and did not allow me to see them and there is no way I can verify that was needed!

  you never called to ask if I wanted those parts  

  you of course will say they were needed but the point is, you did not get my approval to do so  and there is no way to verify they were needed except your word  and your word doesn’t hold any truth 

  Give me the $1000 back NOT APPROVED. Make it right, But again if you wanted to do that you already would have !

   you read reviews and I am not alone In my feelings and this behavior is a pattern from your business  

  
  Sincerely,
  
  
  
  ******* *****