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          Cottman Transmission and Total Auto Care #3533 has 1 locations, listed below.

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            Business ProfileCottman Transmission and Total Auto Care #3533

            Transmission

            Contact Information

            6320 Nieman Rd

            Shawnee, KS 66203-3348

            (913) 631-3990

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 62

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Cottman Transmission and Total Auto Care provides auto repair and services including transmission rebuilding/replacement, engine repair/tune-up, battery, cooling & heating, exhaust system and brake repair.

            Business Details

            Location of This Business
            6320 Nieman Rd, Shawnee, KS 66203-3348
            BBB File Opened:
            1/1/1976
            Years in Business:
            62
            Business Started:
            1/1/1962
            Business Incorporated:
            8/14/2012
            Type of Entity:
            Corporation
            Alternate Business Name
            • 2L's Automotive Inc.
            Additional Contact Information

            Fax Numbers

            • (913) 248-1073
              Primary Fax
            • (913) 631-3992
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/29/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Cottman Transmission of Shawnee rebuilt the transmission on my vehicle in January 2023. The attached receipt evidences this service, for which I paid over $5,000. The receipt also states that "The Cottman transmission repair service comes with a 12 month/unlimited mileage warranty and is honored by any licensed Cottman tranmission center." I was not provided any other written or verbal warranty terms at the time of payment, nor has the full warranty statement been provided to me since that time. The vehicle stopped starting in mid-August 2023. Not suspecting a transmission related defect, I had the vehicle towed to ********** ******, an independent mechanic in my area that specializes in German vehicles. After careful diagnostic, ************ technician determined that the no-start condition was attributable to a faulty Transmission Control Module (a.k.a. "conductor plate"), which is located within the transmission. I authorized a replacement of this part, which enabled the vehicle to start. Nevertheless, the vehicle is now stuck in "limp mode." ************* technician recommended service by Cottman Transmission after concluding that the problem is likely a faulty solenoid in the transmission. Realizing this issue is likely within the scope of my 12-month warranty, I called Cottman of Shawnee on September 19 to request warranty service. The owner/manager ***** initially offered to tow the vehicle to his shop the next day, but then called me that evening to tell me that the warranty was void because ********** serviced one component of the transmission. After researching the issue, I sent Cottman an email (attached) on September 20 expressing my belief that his stated position on warranty coverage was unlawful under federal law. Since then, I have been in touch with a receptionist who has informed me that my issue was communicated to the shop's management/owners but that Bobby has been out of the country. I was told that he was returning today, September 29.
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            Read 2 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Lesly G

            04/24/2023

            I paid Cottman almost ******** to rebuild my whole transmission on my Dodge at the end of Oct 2022 and they said it was all replaced and new and I picked it up after a week. Within two weeks I was having issues and my torque converter had gone out (even though it was suppose to be new) and had to take it back. A week after I got it back then there were more issues with it and it has been back 4 other times since then. *** the owner is rude and will cuss you out and yell at you and act like you do not know anything. I was told by the owner that as long as it was just a gear ratio error then we could drive it and it would cause any damage so we did and then the pump prime code popped and I took it straight to them and dropped it off. They had it for two weeks and told me that I caused all the damage (which I reminded him what he had told me and then also told him that as soon as that code popped I called and brought it in). They said that they had fixed and if we had any issues with the work they would take care of it. My husband went and picked up my keys and then we went and picked it up after hours and no sooner than I took a left onto ****** the truck was acting up. I drove her to get fuel on my way home and she has sat in my driveway for over a week other than putting her in neutral on a downhill slope (of which she did not move) and after putting her in drive and getting her to move when I stopped water came spewing out of my transmission. We left a message the night that we picked it up and let them know that it was still messed up and then ***** the acting manager told me that there was nothing else they could do to fix it and that it was on them and they would be looking for another unit to put in ************ husband called twice last week to get an update and they avoided him and then I called this morning and he called back and told me that I put rocks in my transmission to sabotage it and that they will not be replacing the transmission. Liars and theifs!
            Read 2 More Customer Reviews

            Local BBB

            BBB of Midwest Plains

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