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Business Profile

Pharmacy

B.F. Ascher & Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased the company’s Ayr Saline Nasal Gel. After applying the gel, I immediately felt a burning sensation, had excessive bleeding from my nose, and had inflammation around my nostrils, which took days to go back to normal. I used this to treat a dry nose prone to bleeding, but it exacerbated my condition to a great extent. I’ve emailed the company about compensation, and they have not replied to any of my emails. This product is harmful and I don’t often have allergic reactions, so I can only guess at what caused this reaction. I would like the company to provide payment for the physical suffering I went through in using this product.

    Customer Answer

    Date: 04/28/2023

    I would like a refund for what I paid for the product.

B.F. Ascher & Co. is NOT a BBB Accredited Business.

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