Complaints

This profile includes complaints for LendNation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LendNation

  8208 Melrose Dr Shawnee Mission, KS 66214-1626

• 

  LendNation

  11824 Blue Ridge Blvd Kansas City, MO 64134-3719

• 

  LendNation

  1716 Central Ave Kansas City, KS 66102-4945

• 

  LendNation

  129 W Dennis Ave Olathe, KS 66061-4301

• 

  LendNation

  7017 N Oak Trfy Gladstone, MO 64118-2558

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a refinance completed on Monday, August 11. When I logged in to complete the refinance, it stated that I needed to pay $134.17 in order to proceed, and that I would receive $290 back which I paid However, I only received $165. I have called the office several times and left multiple voice messages regarding this matter but have not received any response, I have also emailed them. If I do not receive a response I will be contacting my bank regarding the $134.17 payment.

  Business Response

  Date: 08/22/2025

  See attached response and let me know if you need anything else.

  Thank you, 

  **** ****

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is that Lend Nation took money out of my account. Not by the law; but. I think it's established because of the fact that my bank which is **** National Bank, recorded that they (Lend Nation) took money out and Lend Nation is saying they did not take the money out. It is an error on my bank, which is **** National Bank. And **** National Bank, says there is no recording. That they, whatever they say, they said they(Lend Nation) came in and they took money out and it is recorded that way. So if it is notredcorded on their (Lend Naiton) behalf its because they (Lend Nation) choose not to record it.
  
  Resolution:
  
  I would like them (Lend Nation) to reimburse/pay back money that was taken out of the **** National Account and close the acount Lend Nation. If have to pay my remaining balance on my account at Lend Nation, I will do it. But first of all I need to know my history from A-Z and have them send the proper things out to me in order to pay it off.

  Business Response

  Date: 08/07/2025

  See attached response and let me know if you need anything else.

   

  Thank you, 

  **** ****

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have maintained excellent contact and 100% payment history with Lend Nation, up until December 2024, when my landlord increased my rent three times from $750 to now $1500 a month. It exhausted my savings, it interrupted my payments to Lend Nation, I called them immediately And notified them of my hardship. my payment dates stayed the same, but they allowed for me to make payments the week prior or the week later. Then one day they said theyare no longer able to do that, and took two payments out four days before my payment was due. This caused me to not be able pay my rent. Then it caused me to get behind on my power bill, my water, I had to turn my cell phone off for a week. Which I’m sure they did not like since they have 27 different city numbers so far calling me to collect on a debt I can’t afford at present moment. I just received a shut off notice from my power, I’m at $29 an hour, 40 hours a week, work is plenty. But I drowning in debt because of what this twin falls Lend Nation Office did to me by taking two payments out when I notified them ahead of time that I had to pay rent first. I placed a stop pay to Lend Nation with my bank. The ladies at the Twin Falls office just decided one day to stop being hospitable. i’m working my ass off, but I am limited by time.

  Business Response

  Date: 07/22/2025

  See the attached response and let me know if you have any questions.

  Thank you, 

  **** ****To Whom It May Concern:
  
  On July 15, 2025, we received Mr. *******s complaint ID ******** from your office.
  Upon receipt of this complaint, the Company investigated the claims made therein. Mr. ******
  has utilized the services of the Company several times, beginning in March 2023. Most recently,
  Mr. ****** originated a loan on November 29, 2024 in the principal amount of $2,882.97, with
  bi-weekly payments of approximately $305.56 beginning December 13, 2024. To date, Mr.
  ****** has made eight full payments and one partial payment on the loan but is more than seven
  payments past due. Immediately below are an excerpt of the due dates, payments and payment
  dates through July 25, 2025:
  
  As Mr. ****** noted in his complaint, he was communicative with the Company historically, but
  that changed around February 2025, and the Company had difficulty reaching Mr. ******. While
  branch personnel were working with Mr. ****** previously, when we are no longer able to reach
  consumers, the Company must continue with collection efforts. While there were two amounts
  withdrawn from Mr. *******s account on April 11, those were representments of amounts that
  were originally due on March 7 and March 21, as noted above. They were not a double payment
  and were not processed prior to their respective due dates.
  
  Since April 11, the Company has had little to no contact with the customer despite repeated
  attempts to contact Mr. ****** and work on a payment arrangement. On July 22, Mr. ****** did
  leave a voicemail with the Company demanding no further calls, which was processed in the
  Company’s system as a Cease and Desist request. As such, we will not be making any further
  calls to Mr. ****** but do encourage him to reach out to the Company in an effort to resolve the
  debt.
  
  LendNation strives to meet customer expectations and uphold our ethical
  standards. If there is anything else, please let us know at your earliest convenience.
  Feel free to contact me at any time.
  
  Sincerely,
  
  **** *******

   

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several attempts to make payment arrangements but they have not contacted me and there number comes up scam call I have tried sending my account information in a screenshot but not good enough for them they refuse to help and today was the last day before it was default but they already put in default

  Business Response

  Date: 07/07/2025

  See the attached response and let me know if you have any questions.

  Thank you,*** **** originated her current loan on March 18, 2025 through our online portal,
  which is licensed by the state of Missouri to issue installment loans that comply
  with Missouri law, which the Company’s products offered in Missouri do. On March
  18, Ms Lehr originated an installment loan in the principal amount of $1,022.69. At
  the time of origination, *** **** also provided authorization to the Company to
  automatically deposit her payments via ACH directly to her deposit account.  

  **** ****

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted out of the blue by this company called QC Holdings dept of so-call legal services...they tried to have me identified myself as the person they trying to pin this case number to. I ask what is this about, they could not articulate what this call was for but tried to get me to identify as the person they're trying to reach. I told them if you don't know who I am how did you get my name and number to call in the first place, once I said this coming off as fraud. They hung up the phone. I called them back and they knew it was me calling them again and they knew who was calling. Then they tried to bark off a case number, once again ask what is this for? They finally said something about a loan from 2014. I told them I never applied for a loan in 2014. They then said will I settle this case or they going to send it to St Louis County...I said send it the St Louis County and let's go to court, they hung up the phone. They didn't even say what the amount was or any other information.

  Business Response

  Date: 04/15/2025

  See attached response and let me know if you need anything else.

  Thanks, 

  **** ****

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receieved a loan at lend nation in Oct 2024 for 300.00. I went in December to speak with the customer rep she said it was 700.00 and only 10.00 was being paid toward the loan from the 84.63. I understood the process but i could not understand why the balance continues to increase every two weeks. I went in and spoke with Udrey she said that payments were not being recieved, my bank statemebt shows that they are getting paid. I showed her she said i needed to talk to my bank about the issue. Now were in march of 2025. I lost my job in feb 2025, and i had signed a new contract payments to be withdrawn once a month on the 3rd. I went to the ofgice on a Saturday feb 22nd to show my bank state to ****** that i get paid once a month on the 3rd. I signed a new contract. At this point my bill was at 645.00 dollars. Now the bills is 805.74. I recieved a call from ****** abput a week and a half ago saying i missed a payment. Now she looks at my file calls ger boss and calls me back and she sorry she made a mistake and she want to split into two loans a 500.00 and a 300.00 loan. I dont understand why. I am getting charged not payment fees and this matter needs to be looked into. Im sure im not the only one that this has happened to. They are not only gettimg the payment but they overcharging me the consuner when they have a payment paid. Please help me.

  Business Response

  Date: 04/02/2025

  See the attached response and let me know if you have any questions.

  Thank you,

  **** ****

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a title loan through them and they are requesting that I provide screen shots for proof of residence on top of all the utilities bills I have sent

  Business Response

  Date: 02/04/2025

  On January 24, 2025, we received Mr. ****** ********* ** ******** from your office. Mr. G**e states that he was requested to provide “screen shots” for proof of residence after he was requested to provide utility bills.

   

  Mr. G**e is a current customer of the Company. Mr. G**e originated a $4,500 title-secured line of credit from one of our Kansas branches on October 14, 2024. From origination, Mr. G**e did not make any required payments. On January 1, 2025, the line of credit was defaulted and the Company took action to secure its collateral, after proper notice was provided to the customer.

   

  Following default, the customer contacted the Company’s collections department in an attempt to refinance his obligations. At such time, he made statements to the Company representatives that he was currently in Texas.

   

  The Company is a state-licensed lender and does not provide products issued under one state’s license remotely to a consumer residing in another state. The customer stated that he was still a resident of Kansas. Therefore, Company personnel requested various methods of proof regarding residency to ensure the Company’s compliance with state lending laws.

   

  When provided with some evidence of Kansas residency by the customer, there were several pieces of information that the Company could not verify. Additionally, due to the lack of payments made on the defaulted loan, the Company determined that it would decline the customer’s request for another loan.

   

  The customer was mailed a Notice of Adverse Action regarding the decision and the matter is considered closed.

   

  Lend Nation strives to meet customer expectations and uphold our ethical standards. If there is anything else, plea

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They calling my phone I never gave them permission to call my phone they also use my card to make payments on somebody else account that I wasn’t aware of I do not want to receive phone calls from them

  Business Response

  Date: 02/04/2025

  RE: Complaint ID *******5

   

  To Whom It May Concern:

   

  On January 24, 2025, we received Ms. R****s complaint ID *******5 from your office. Ms. R**h states that she h** received calls from the Company and the Company used her card to make payments.

   

  Upon receipt of this complaint, the Company immediately investigated the claims. Unfortunately, we could not located the customer anywhere in our datab**e. Ms. R**h is not a customer of the Company and the phone number provided does not show up in an account for Ms. R**h or for any other customer of the Company.

   

  Lend Nation strives to meet customer expectations and uphold our ethical standards. If there is anything else, ple**e let us know at your earliest convenience. Feel free to contact me at any time.

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a $3000 loan and the person I was dealing with keeps asking for more and more money. I have already paid $1,000 in various fees and he keeps telling me that it's all I need to pay. Now he is asking for another $280 for the funds to be released. I feel I am being scammed.

  Customer Answer

  Date: 08/09/2024

  I was forced to pay numerous fees with eBay and Target gift cards. I filled a police report on August 8

  Business Response

  Date: 08/14/2024

  See attached response and let me know if you need anything else.

  Thank you,

  **** ****

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem because i have payed a total of 1200 dollars for my car and they made me a new contract without me giving them the ok please him me

  Customer Answer

  Date: 07/26/2024

  I want to complain about that company because they are not only just fraudulent me they're fraudulent a lot of customers and they're very rude and disrespectful on my claim I feel like I was cheated out of hundreds of dollars and would have continued being cheated if I did not speak up and called you all because they gave me a demo title they did not give me back my original titles and she took my money as if you give me the money first then I'll give you the titles type of note and I felt very bamboozled for a company they feel like a scammer Billings was very hurt as a customer and I would never return to them or recommend anyone else to go to them

  Business Response

  Date: 08/01/2024

  See attached response and let me know if you need anything else.

  Thank you,

  **** ****