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Business Profile

Insurance Claims Processing

Insurance Benefit Administrators

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was illegally charged for services I did not receive nor want. I was in search of health insurance when I came across this insurance company. I was promised the policy covered all I ask for. Upon selecting a policy, I was informed I had to buy a life insurance plan with the policy. I felt it was weird but continued. I purchased life insurance but informed I would call back to purchase the policy due to low funds at the moment. I was told the policy will not be active until I make a payment. On 8/16/25, I called pivot health for details on my plan. They informed me medications were not covered which was the main reason for the policy. After going over details, I informed Pivot health to cancel my plan. I then called my insurance agent to go over the issue. I was not able to talk to Tina but was transferred to a manager. The manager was rude and told me I should've called them instead of Pivot health. After asking the manager why my plan did not cover medication, he informed me it did. There is a discount card on my account. That was not specified to me prior to accepting the plan. I never gave the insurance company my payment information. Only to the life insurance company(Transamerica Life Insurance Company). On 8/18/25 I was charged by Allied National Billing. Which shows as a auto insurance charge on my account. Sending me into over draft on 8/19/25. I have disputed the charge with my bank(USAA). I never gave the company rights to charge me and my policy was suppose to be terminated. It was not process correctly resulting in me missing money and late on paying bills. The entire interaction has left me speechless. Poor service and the act is criminal.

    Business Response

    Date: 09/04/2025

    Dear Better Business Bureau,
    Thank you for bringing this matter to our attention. We take
    all customer concerns seriously and appreciate the opportunity to improve the independent
    agent sales experience.  We regret that
    the member’s experience did not meet our standards.

    Respectfully,

    Client Services
    Insurance Benefit Administrators

Insurance Benefit Administrators is NOT a BBB Accredited Business.

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