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Business Profile

Golf

TeeQuest.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a T time for 11:04 on September 23 on September 20th. I always pay at the course and accidentally had selected to pay on line for my whole group. I realized my mistake within a few minutes of making the T-time. I immediately went on line to TeeQuest.com and cancelled the T-time and requested a refund. My confirmation number is N-REMOVED. Several days letter I received an email from REMOVEDstating that I should receive a refund on my Visa account in a couple of days. It is now September 27th, a complete week after canceling the T-time and still haven’t received a Visa credit. I have disputed the charge with the bank but that is still pending.

    Business Response

    Date: 10/10/2025

    We originally tried to void his original transaction when he asked for a credit because that usually works faster than a refund.  Unbeknownst to us the void did not work and as soon as we knew that it did not go through, we issued a refund on 9-28-25.  He has received a full refund so this issue should be closed.  

     

    Customer Answer

    Date: 10/10/2025

     

    Complaint: REMOVED



    I am rejecting this response because:

    It took them a week to figure out that their void didn’t work.  I complained immediately and it took contacting them several times to get the credit for a transaction that I cancelled almost immediately.  Taking a week to fix an error is totally unacceptable.  Yes, I finally got the credit a week late so the matter is over but I would like them to fix whatever went wrong and not play with my money for a week!  

    Sincerely,



    REMOVED

    Business Response

    Date: 11/05/2025

    I'm not sure what else he wants.  He made a mistake by booking a tee time that was prepaid and then he got a credit back from that.  What else can he possibly want???  

     

    REMOVED

    TeeQuest.com

TeeQuest.com is NOT a BBB Accredited Business.

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