Business ProfileforSunlighten, Inc.

I purchased a new Sunlighten sauna that arrived in early August 2020 and the unit is still under warranty. The sauna has only intermittenly worked, and the first repair claim I had to make to Sunlighten was 2 weeks after receiving the sauna. I've had a total of 17 claims to repair the sauna, many of the fixes taking months to repair, one close to 7 months, and as of today the unit doesn't work, and hasn't worked since the time I filed a claim on Jan 10, 2024. Long story short, the unit has been down and unusable far more than it has worked and I've spent countless days working on the unit. They sent a technician from Kansas to Lincoln, NE to fix the unit, and just last Friday, March 22nd they had a 3rd party technician working on the unit until 7PM and noone can determine what's wrong with the unit and I've yet to receive anything substantive from Sunlighten. I've lost faith in Sunlighten's ability to diagnose and/or repair the unit to the point that it's usable for any period of time. I obviously have a lemon and am requesting that the sauna be replaced with a new one with full warranty or a full refund for the amount paid. I'm happy to assist in shipping the existing one back or disposing of it on my own.