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          Menufy has 1 locations, listed below.

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            • Menufy

              7400 College Boulevard Suite 400 Overland Park, KS 66210

            Business ProfileMenufy

            Restaurants

            Contact Information

            7400 College Boulevard

            Suite 400

            Overland Park, KS 66210

            Visit Website
            (913) 738-9399

            Customer Reviews

            4.19/5

            Average of 89 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            7400 College Boulevard Suite 400, Overland Park, KS 66210
            BBB File Opened:
            8/25/2016
            Years in Business:
            15
            Business Started:
            1/1/2009
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Jeremy Kuo, Director of Marketing
            • Mr. Sharmil Desai, CEO
            Contact Information

            Principal

            • Mr. Jeremy Kuo, Director of Marketing

            Customer Contact

            • Mr. Jeremy Kuo, Director of Marketing
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/22/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            This complaint is directed towards ******** ******* and Menufy. On 11/24/23, I placed a food order from **** **** ****** **** via their website service called Menufy. The transaction was confirmed & funds were debited from my **** gift card. I went to pickup food & the restaurant was closed on 11/24/23 so I never received the food. Why was the transaction confirmed when the restaurant was closed? Next day, when I called the restaurant for a refund, they advised me that I need to contact Menufy to request a refund as the funds did not clear. Menufy stated that they will post a refund to my gift card. Weeks later, still no refund. I called Menufy again to escalate my case. On 12/24/23, Menufy sent an email to me stating that they were unable to post the refund a gift card & that I need to file a dispute through ****. I filed a dispute with ****. **** response was that I need to seek refund from the restaurant/Menufy on my own. Menufy should have offered a refund in another form of payment. **** should have fought for me as I had a choice to purchase any gift, but I choose **** because I thought **** would have more protection than another brand name card. I guess I was wrong. No help from **** or Menufy or the restaurant and still no refund.
            Read More
            Read 16 More Complaints

            Customer Reviews

            89 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Carmella C

            03/10/2024

            They picked up my order 40 minutes after the restaurant had it ready. So by the time it got to me it had been sitting in a bag over an hour. Cold and gross. I'm sick and couldn't go get my own food and ended up with really nasty food. If they can't get enough drivers they shouldn't offer the service. Big rip off.

            Menufy Response

            03/18/2024

            Hello, and thank you for reaching out. We sincerely apologize for the inconvenience caused by the late delivery of your recent order. We understand how frustrating it is to receive cold food, especially when you're not feeling well. For context, Menufy only serves as a connection between restaurants and delivery partners, we can't directly impact delivery timelines. In this instance, while the food was picked up within the quoted window, the delivery exceeded the estimated arrival time by 5 minutes. While delivery times are quoted based on estimated arrival from the restaurant, we recognize that unexpected delays can occur due to traffic or driver availability. Unfortunately, we cannot offer a refund for this order due to the delivery timeframe falling within our reasonable window. We apologize for any confusion the delivery timeline standards may have caused. If you have further questions about our partnership with 3rd party delivery companies or their policies, contact Menufy support at [email protected] or (913) 738-9399.
            Read 88 More Customer Reviews

            Local BBB

            BBB of Midwest Plains

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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