Customer ReviewsforMenufy

They picked up my order 40 minutes after the restaurant had it ready. So by the time it got to me it had been sitting in a bag over an hour. Cold and gross. I'm sick and couldn't go get my own food and ended up with really nasty food. If they can't get enough drivers they shouldn't offer the service. Big rip off.

Hello, and thank you for reaching out. We sincerely apologize for the inconvenience caused by the late delivery of your recent order. We understand how frustrating it is to receive cold food, especially when you're not feeling well. For context, Menufy only serves as a connection between restaurants and delivery partners, we can't directly impact delivery timelines. In this instance, while the food was picked up within the quoted window, the delivery exceeded the estimated arrival time by 5 minutes. While delivery times are quoted based on estimated arrival from the restaurant, we recognize that unexpected delays can occur due to traffic or driver availability. Unfortunately, we cannot offer a refund for this order due to the delivery timeframe falling within our reasonable window. We apologize for any confusion the delivery timeline standards may have caused. If you have further questions about our partnership with 3rd party delivery companies or their policies, contact Menufy support at [email protected] or (913) 738-9399.

Menufy.com RIPPED ME OFF! I placed an order online for a meal at a restaurant new to me. Menufy.com charged me $41.97 (plus sales tax and "service charge") for what would have cost only $25.50 (plus tax) had I ordered directly from the restaurant. I will NEVER place an order through Menufy.com again.

Hello, and thank you for taking the time to provide feedback on your recent ordering experience. Menufy creates free and brand-focused online ordering websites at the request of our restaurant partners. Many of our restaurant partners chose our product because we are one of the few online ordering partners that give restaurants full control of their profits, menu prices, and service fees, unlike most 3rd party companies. For context, restaurant management sets all menu pricing, including extra toppings. Menufy has no part in deciding menu pricing. We do not upcharge online menu prices or keep a portion of the sale price either.Also, the $1.50 convenience fee covers the cost of our product features. Restaurant owners have the option to pass this fee to their customers instead of covering it themselves. Please reach out to our support team ************************************ if you have questions about our restaurant partnerships. But, because Menufy is not responsible for setting online prices, we recommend contacting the restaurant with further cost-related questions.

Finally got back to me 5 days later. I want to let any and all know to never use menufy to order through as you do not offer customer satisfaction guarantee. I was charged 4X at $36.77 = $145.76. Here was their email I received 5 days after I filed a complaint requesting the refunds. Hello, This is Menufy Support, we handle the online ordering for ******'S TACO SHOP and this email is in regards to your online order from the restaurant. Unfortunately, the restaurant has been unresponsive after multiple attempts to contact them about your order. Because this restaurant uses a special billing system that handles all online transactions internally, we are unable to revert any charges from our end. The ************ left are to try contacting the restaurant yourself to ask for a refund, or you can file a chargeback with your credit card company. Without any response from the restaurant, at this time we are regrettably at a standstill. We sincerely apologize for the inconvenience! * Find General Menufy Help and FAQs in our Menufy ***********

Hello,We apologize for the technical issue you encountered during your recent online order. It is unusual to have duplicate charges, and we are sorry for the frustration caused by this. The double charge was likely caused by a technical issue with the restaurant's point of sale system, which caused an error with Menufy online ordering. After you reported a delayed response from our support team, we looked into our communication records. There, we found that one of our reps contacted you on the same day as your initial request. In this communication, a rep said they would initiate the refund process by contacting the restaurant to authorize your refund request. Gaining refund approval from our restaurant partners is standard procedure because, unlike many other services, all online order profits belong to the restaurants, not Menufy. However, our team could not make contact after numerous attempts to call and email the restaurant in question over the following days. Our inability to contact the restaurant may have been due to the July 4th holiday.Because we are only able to ***** refunds with the restaurant's permission and because they use a separate point-of-sale system that we cannot access, we regretfully are unable to move forward with your request. We suggest contacting your bank or financial institution to assist further. We sincerely apologize for this inconvenience and hope you continue supporting local restaurants.

Menufy reps admitted their records show I have the 10 required orders (Rewards dollars) from a particular restaurant going to the same address, same cell phone, same *** email address for notifications which lead to the same credit card information whether I log in through ******** or Gmail. Not good enough. You start all over again if the log ins aren't consecutive. 6 ********, 1 gmail, 3 ********. Each log-in takes me to my *** account and information. According to menufy.com, I can't create another account using my *** email address because it already exists but they will not recognize the 10 orders to this same email because they were not consecutive. When I checked with the restaurant, the manager preferred customers ordering directly through them and that's what I will do in the future. Restaurant...great, Menufy...not so great!

Hello,Firstly, thank you for continuing to support local restaurants. Maintaining a steady flow of repeat customers is vital for small restaurants to remain profitable. Your repeated patronage is much appreciated. For context, the restaurant related to your review is a long-standing customer. Our organization built their website, which is also its preferred online ordering channel. However, we are so sorry for the inconvenience you experienced regarding your ************* accrual. Due to how our system tracks our rewards program, you must use the same login button while ordering. Even if you entered the same email used for ***************** or Apple while checking out, we do not track your order count by an email address alone.Although this explanation is noted in a FAQ section linked on each participating restaurant's website, your experience makes ** realize that we can do more to ensure these policies are more visible. Please reach out to our support team or visit ****************************************** to learn more about *************.Thank you for your feedback,The Menufy Team

I am a customer. I use this service to order from my favorite local, small resurant. Our family prefers to order out rather than dine in, we have used countles apps and ********; Menufy is the most simple and direct service to use. Lastly, it is easy to get a hold of a live person if you have questions.

We appreciate you taking the time to provide feedback on your online ordering experience. It's great to hear that the website we built was simple to navigate. The best way to support local restaurants is by ordering online from their preferred website, and you did just that!We look forward to serving you again through one of our many restaurant partners.

I placed an order through menufy, the store called me back attempting to charge 40% more than the posted price. I cancelled the order. The store and menufy continued to process the order and attempt to steal money without providing service. Menufy customer service supported the bait and switch technique and provided no support on the issue. Overall poor experience.

Hello *****, we apologize for the mishap surrounding your canceled order. Your experience is highly unusual, especially considering our restaurant partners fully control online menu pricing. Furthermore, it is not typical for a restaurant to refuse reimbursement for a canceled order. We want to resolve the matter, but we could not locate any order or support communications under your name, email, or zip code. We need further information to be able to investigate the matter further. Please contact the Menufy Support team at ************ or ********************************** for immediate assistance with your online order. We are confident in our support team's integrity and ability to help in this matter.

I placed an order via menuFy ONLY because the restaurant had a button that said "preferred by" or something like that. I should have chosen a delivery service.I placed the order via menufy. There was a $3 charge showing for a delivery fee. Once I was done ordering the software said it would soon be ready for pickup. I needed a delivery not a pickup since I was at a hotel with no car. I called the restaurant to ask them to cancel since it was not going to be delivered afterall. A person answered the phone, I could not understand anything they said from so much background noise. I thought that they must be on the phone outside next to the freeway. Zero stars for everything.Then Menufy said they would issue a refund.THEN Menufy said they would NOT issue a refund:This is Menufy Support, we handle the online ordering for ****************** & CATERING and this email is in regards to your online order from the restaurant. Unfortunately, the restaurant has been unresponsive after multiple attempts to contact them about your order. Because this restaurant uses a special billing system that handles all online transactions internally, we are unable to revert any charges from our end. The only options left are to try contacting the restaurant yourself to ask for a refund, or you can file a chargeback with your credit card company. Without any response from the restaurant, at this time we are regrettably at a standstill. We sincerely apologize for the inconvenience!

Hello, and thank you for taking the time to provide feedback on your recent ordering experience. We work with restaurants to create free and brand-focused online ordering websites. Menufy is one of the only online ordering partners that give restaurants full control of their profits and, by extension, refund authorizations. This means that we can only issue refunds with the corporation of the restaurant. And after multiple attempts over numerous days, our support team could not connect with the restaurant management to approve a refund. We apologize on behalf of the restaurant for the inconvenience and hope you continue supporting local businesses.

Simple, easy to use. I have used Menufy in the past and the transaction is secure and fast. The web page is easy to comprehend and worked perfectly for me. Confirmation Receipt was sent to me almost immediately after ordering to my email.

Thanks, ******. We appreciate the feedback. We hope you continue supporting local restaurants by ordering directly from their preferred sites!

I had a great experience ordering online from my favorite local ******************* This place is always busy and I find it's easier to go to their website rather than calling-in my order. Plus, their online menu is a breeze to use. See you all on my next visit!

Thank you for the feedback regarding your recent online order with one of Menufy's restaurant partners. We are glad you appreciate the ordering website we developed for them and found it easy to use. We look forward to serving you again soon through one of our restaurant clients!

I placed an order at a local restaurant, menufy charged me $1.50 service fee. When I went to the restaurant to pick up my order it wasnt even processed. I had to re-order and did not receive my service charge back. They did not give me any type of extra service. I dont know why I would give them a service charge for free. I want the $1.50 refunded!Even after several emails to their company, they ignored my request.

We are on behalf of our restaurant partner for the inconvenience you experienced during your recent online order. For context, the $1.50 convenience fee covers the cost of our product features, such as the ability for restaurants to receive online payments. Many of our restaurant partners choose to pass this fee to their customers instead of covering it themselves. As our support team explained previously, the restaurant received your payment online and did not charge you again in person. Since the restaurant utilized our product for the order's payment, we cannot issue you a refund. Our recommendation would be to contact the restaurant management for further assistance.