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Business Profile

Property Management

NFI Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for NFI Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFI Management Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been without my AC unit for over 2 weeks. They gave me a portable unit but it cannot keep the place cool enough to be comfortable to sleep.

      I keep getting the run around on when it will be fixed and by whom.

      I just want my AC fixed and feel as my apartment is not truly livable, a discount on rent due to how long I have gone without.

    • Initial Complaint

      Date:11/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/20/2022 My apartment was rummaged through. I noticed that when I got off work someone knocked over my things in the bathroom put my dog in my bedroom and shut her in. She was scared to the point she peed on my bed. I contacted maintenance and he confirmed that he didn't go into my apartment that day. There was no forces entry so someone had a way in and out. I want to break my lease I do not feel safe. I have had constant issue with the front office and they have done nothing to help me. The manager was rude to my daughter who told them her staff needed additional training when she called about my heat and stove breaking and they didn't over any follow up or follow through in regards to the situation.

      Business Response

      Date: 11/29/2022

      The Complainant, after reporting that someone was in her apartment, admitted that her daughter had a key.  She then said her daughter would not do her dirty like that.  We did not have any personnel in her apartment that day at all.
      The Complainant came to the office and was out of control, screaming and cursing at them.  The police were called and as they were coming  into the office they heard her tell the staff that if anyone comes to her apartment, she is going to blow their brains out. She was digging in her  purse looking for something and the police hand cuffed her thinking she was looking for a gun and removed her from the office.  I do not believe she was arrested.
      After that incident the tenant was given a 30-day notice to vacate, and she needs to vacate by the 31st of December.
      The Complainant has been notified that she may only deal with our attorney and have no contact with our staff.

    NFI Management Company is NOT a BBB Accredited Business.

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