We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

NFI Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for NFI Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NFI Management Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been without my AC unit for over 2 weeks. They gave me a portable unit but it cannot keep the place cool enough to be comfortable to sleep.

      I keep getting the run around on when it will be fixed and by whom.

      I just want my AC fixed and feel as my apartment is not truly livable, a discount on rent due to how long I have gone without.

    • Initial Complaint

      Date:11/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/20/2022 My apartment was rummaged through. I noticed that when I got off work someone knocked over my things in the bathroom put my dog in my bedroom and shut her in. She was scared to the point she peed on my bed. I contacted maintenance and he confirmed that he didn't go into my apartment that day. There was no forces entry so someone had a way in and out. I want to break my lease I do not feel safe. I have had constant issue with the front office and they have done nothing to help me. The manager was rude to my daughter who told them her staff needed additional training when she called about my heat and stove breaking and they didn't over any follow up or follow through in regards to the situation.

      Business Response

      Date: 11/29/2022

      The Complainant, after reporting that someone was in her apartment, admitted that her daughter had a key.  She then said her daughter would not do her dirty like that.  We did not have any personnel in her apartment that day at all.
      The Complainant came to the office and was out of control, screaming and cursing at them.  The police were called and as they were coming  into the office they heard her tell the staff that if anyone comes to her apartment, she is going to blow their brains out. She was digging in her  purse looking for something and the police hand cuffed her thinking she was looking for a gun and removed her from the office.  I do not believe she was arrested.
      After that incident the tenant was given a 30-day notice to vacate, and she needs to vacate by the 31st of December.
      The Complainant has been notified that she may only deal with our attorney and have no contact with our staff.

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a multiple issues with the upkeep of my apartment and the condition of the property.I went without a stove for almost 2 months. The dumpsters are always disgusting. My Neighbor had a bullet shot through her apartment directly below me. But my last straw was when they lost my payment. I dropped off two money orders to pay my rent at the first of the month. I only found out that I was showing as late when I logged online to set up auto payments. I went into the apartment office
      To talk to them and their office is so destroyed and dirty, it’s a wonder they don’t lose more payments. I am able to request a refund on my money order but it will take over 90 days. In the meantime I’ve used all of my money to pay my rent for a second time. The manager was of no help. Did not call me back as requested and I was refused a corporate number or number for a higher up.

      Business Response

      Date: 08/22/2022

      Today I spoke with the above mentioned complainant.  She indicated that unfortunately she had failed to keep her receipt for the money order in question, but also indicated she did have the money order number and checked it with the store she purchased it from.  The store indicated the money order has not been cashed.

       

      I have spoken to my staff and despite their efforts, they have not been able to find any uncashed money orders in their office.  I did have them remove the late fees of $95.00 that were charged

      to the resident for her trouble.

       

      She did not want to discuss the maintenance issues and said that she understood that everyone was short handed and she was trying to be understanding.  She has given her notice to vacate at the end of

      her lease, 12/31/2022 and I let her know we were crediting her account with the $95.00 late fee.

    NFI Management Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.