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Business Profile

Landscape Contractors

F & J Services LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deck Issues:

    1. Use of common deck screws for structural applications
    2. Metal post bases not secured to concrete
    3. Wood posts not directly supported by metal bases (gap)
    4. Two posts without proper clearance from concrete
    5. Joist not extending to beam and not nailed or sitting properly in bracket
    6. Trip hazard at top of steps from uneven flooring
    7. Beams not supported by posts
    8. Various gaps in step treads and not in contact with stringers
    9. Bottom step riser is poor and loose
    10. Inconsistent gaps in deck spindles with at least one case exceeding code
    11. Crooked cuts in top railing and not meeting posts
    12. Use of some poor quality lumber containing gouges, splits and warping
    13. Inconsistent driving of screws into wood
    14. Inconsistent and excessive gaps in deck floor
    15. Railing not meeting support and spindles
    16. No City permit or inspection obtained

    Business Response

    Date: 09/01/2022

    Deck is 16 years old, we’re doing only repairs, not building a new one. 

    Customer Answer

    Date: 09/08/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 



    Complaint: ********



    I am rejecting this response because:

    Extensive repairs
    were made to the deck including:

    New steps
    New posts
    New footings
    New floor
    New railings
    New balusters

    The only items not
    replaced were the joists/beams.

    All of the 16
    issues, described in detail with photo documentation, in the original complaint
    pertain directly to work performed by F & J Services.  They have failed to address any of these
    items and we do not understand the relevance of the age of the original deck.

    Considering the
    severity and quantity of workmanship and safety issues we documented, F &
    J’s response is woefully incomplete and immaterial. If they are unwilling to
    refund the full amount paid and are obviously ignoring the substance of this
    complaint, we will be proceed with civil litigation.




    Regards,



    *** *****

F & J Services LLC is NOT a BBB Accredited Business.

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