We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Ticket Sales

TicketSmarter Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 69 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/9 I purchased tickets to the MASA tickets in Phoenix. My tickets I bought are under transaction ******** for 662.60. I have an extra charge for 669.50 transaction ********* * was only delivered 1 SET IF TICKETS ,I can clearly show from Ticketmastèrs website

    Business Response

    Date: 06/25/2025

    Hello,

    We had our customer support team take a closer look into the orders. Order number **************** was placed at 11:58 pm ET on June 8 and a second order was placed 16 minutes later at 12:14 am ET on June 9 with the order number *****************


    Both orders had the exact same billing information entered during the checkout process and there was no technical glitch or system error that caused a duplicate order to be created. The tickets from both orders have been transferred to the email address used to place the orders.


    Thank you,


    TicketSmarter

    Customer Answer

    Date: 06/25/2025

    U have been in contact and actually have a email where Ticketsmarter actually does, in fact, acknowlege there was an issue. Please find email attached. It took ALOT of effort, but they DO admit an issue!

    Business Response

    Date: 07/07/2025

    Hello,

    Our customer support team has worked with the ticket seller to provide the customer with a courtesy cancellation on one of the orders that she placed. However, the customer must return the tickets that she accepted in order for the order to be cancelled and refunded. Our customer support team has attempted to reach out to the customer via phone to assist the customer with returning the tickets, but the customer has been unresponsive to the phone calls. Once the customer returns the tickets to the seller, the customer support team can process the cancellation and initiate a refund.

    Thank you,

    TicketSmarter

  • Initial Complaint

    Date:05/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought tickets for billy idol and joan jet for a toronto concert for Friday may 23rd ... I never received the tickets ...nor have I received a refund thru countless emails and now they don't even answer emails ... tottaly ignored and tottaly scamed

    Business Response

    Date: 06/04/2025

    Hello,

    Thank you for bringing this matter to our attention. We had our customer support team investigate this matter. The ticket seller did initiate a ticket transfer for the event. The customer's email address has four underscores in a row and it appears that the ticket seller incidentally missed one of the underscores when entering the email address for the ticket transfer. Our customer support team has initiated a refund for the order due to this error by the ticket seller. Additionally, our customer support team has been responsive to all communications from the customer. The customer has received the customer support team's emails as the customer has replied directly to the customer support team's emails.

    Thank you,

     TicketSmarter

  • Initial Complaint

    Date:05/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Purchased 4 concert tickets from Ticketsmarter. I wanted to sell 1 of them. They would not separate the tickets so that I could sell one. I believe I was tricked by the name of the company that was intentionally made to imitate the name of ************, a legitimate company that readily allows the resale of individual tickets.

    Business Response

    Date: 05/15/2025

    Hello,

    Thank you for bringing this matter to our attention. We forwarded this on to our consignment team and they confirmed that they have separated the customer's tickets and have listed the single ticket for sale on consignment. A consignment representative has also been communicating with the customer throughout this process. If the customer has any questions regarding the consignment process, they can reach out to the representative directly for further assistance.

    Thank you,

    TicketSmarter

  • Initial Complaint

    Date:04/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m filing a complaint about a ticket I purchased through TicketSmarter for the Metallica concert on April 26 at Rogers Centre in Toronto. I believed I was purchasing through Ticketmaster, but after the transaction, I realized it was a different site.

    The ticket was delivered via a publicly accessible link, not through a secure transfer or Ticketmaster account. This means anyone with the link can access and use the ticket, making it insecure and potentially invalid. The ticket was not tied to my name, email, or any account.

    I contacted TicketSmarter support but have not received a resolution. I believe this purchase was fraudulent or misrepresented, and I am requesting a full refund through your dispute resolution process.

    I have saved all transaction details, the email confirmation, the ticket link, and my communication with their support team.

    Please let me know if any further documentation is needed.

    Sincerely,

    Business Response

    Date: 05/05/2025

    Hello,

    We had our customer support team look into this matter and they confirmed that valid tickets with moving barcodes were provided via a wallet link. As valid tickets were provided for this order in time for the event, all sales are final and there are no ticket cancellations, returns, or exchanges in accordance with our terms and conditions. Our terms and conditions are available for review at the following link: https:/****************************

    ***** ****

    TicketSmarter

  • Initial Complaint

    Date:03/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, Friday, March 21, 2025, I purchased two tickets for a spring training baseball game and then realized the tickets never appeared in account. The transaction was pending. Then I looked online and read about this being a scam and not legitimate.

    Business Response

    Date: 03/24/2025

    Hello,

    Thank you for bringing this matter to our attention. We forwarded this on to our customer support team to have them investigate the issue. The tickets were delivered to via a mobile transfer through the Ticketmaster Account Manager. Due to an error in our system, the ticket delivery information incorrectly stated that the tickets were located in the MLB Ballpark app. Our customer support team has provided a full refund on this order after they located the error.

    Thank you,

    TicketSmarter

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No refund on tickets for price is right event at route 66 casino. Refund is because of event reschedule to later time because of weather

    Business Response

    Date: 03/11/2025

    Hello,

    The Price Is Right Live! event held at Route 66 Casino Hotel was postponed to a later start time on the original scheduled date due to weather-related travel issues for the Price Is Right Live! team. The full event was occurred at the new start time. Per the TicketSmarter Terms & Conditions (***********************************), tickets for all postponed and rescheduled events remain valid for entry to the rescheduled time/date and are ineligible for refunds. 

    Thank you,

    TicketSmarter

  • Initial Complaint

    Date:02/14/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just bought tickets from TicketSmarter. Minutes after I saw all the awful reviews online about TricketSmarter not delivering purchased tickets to customers, and immediately asked for a refund. They refused to issue a refund because the transaction was completed. How do they have an “A” rating on BBB? They are a total scam.

    Business Response

    Date: 02/21/2025

    Hi ********

    Thank you for reaching out. Similar to other ticket marketplaces, all sales are final and there are no ticket cancellations, returns, or exchanges. The all sales are final policy is provided in the Terms & Conditions, which are agreed to upon the completion of the checkout process. The TicketSmarter Terms & Conditions can be viewed at the following link: ***********************************

    Additionally, we also have a 100% Guarantee (*********************************************) in place that applies to all tickets that are purchased on the TicketSmarter marketplace.

    Thank you,

    TicketSmarter

  • Initial Complaint

    Date:08/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two tickets to a concert for Saturday, August 3rd, 2024 scheduled at Pier 17 in New York City.

    Upon arrival to the venue we were turned away at the door when security told us that the event was postponed/cancelled due to the heavy thunder and lightning storms.

    I attached a picture to prove it. We waited several hours before we went home for the evening.

    Business Response

    Date: 08/26/2024

    Hi *******,

    Thank you for reaching out. We had our customer support team look into this matter and they confirmed that the event was not rescheduled or canceled and that there was no announcement from the event venue or performer confirming any cancelation. As tickets were delivered in time for the event, all sales remain final.

    Sincerely,

    TicketSmarter

  • Initial Complaint

    Date:08/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to find my tickets for tacos and tequila in Sioux Falls South dakota. Tickets were purchased on January 19th 2024, order number is *****

    Business Response

    Date: 08/16/2024

    Hi *****

    Thank you for reaching out. Tacos and Tequila is an event produced by Social House Entertainment with tickets provided by TicketSmarter. As such, Social House Entertainment handles any support matters for their events. From the screenshot that you provided, it appears that you purchased the tickets directly from the Tacos and Tequila Festival website. Additionally, the order number that you provided does not match the typical format for TicketSmarter orders. According to the FAQs on the festival’s website, customers who encounter any issues with their ticket order will need to send an email. We hope that you find this information to be helpful and that you have a wonderful time at the festival.

    Sincerely,

    TicketSmarter

  • Initial Complaint

    Date:08/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to what I thought was the place to buy tickets to a concert (from the vendor)
    Put my order in for some of the best seats. They confirmed the purchase for the box seats. I did not receive my tickets right away so I called ticketsmarter. I asked when I would receive my tickets and they told me I would get the tickets 2 days before the event. Over the phone I confirmed my seats were box seats. At this time I realized they were a 3rd party seller. 2 days prior to the event I couldn’t access my tickets, the day of the event I finally got a hold of them .They informed me my box tickets were not available. They gave me crappy grandstand seats with a blocked view. They also only sent me 1 ticket even though I ordered 2. I could have purchased box seats elsewhere had I known my seats were not available. They pulled a bait and switch at the last minute. This is a scam to sucker you in and stick you with crap no one wants. Customer service basically told me tough luck.

    Business Response

    Date: 08/09/2024

    Hi *****,

    TicketSmarter is a ticket resale marketplace where third-party sellers can list their inventory for sale. The sellers are responsible for setting the price of the tickets, which may be above or below face value. We had our customer support team look into this matter and they confirmed that the customer placed the order on 12/6/2023 for seats in Section Box C. Unfortunately, the ticket seller was unable to provide the tickets in time for the event. When situations like this occur, our customer support team will attempt to provide alternate tickets for the event.

    They were able to locate alternate tickets and sent an offer to the customer via email on 8/8/2024 at 10:16 AM ET. A support representative also called the customer on that same day around 11:30 AM ET, explaining that the original tickets could not be delivered. As the location of the alternate tickets was in Section J, which was located behind the original section, a discount was offered due to the difference in the seat value. The representative offered the customer a full refund or alternate tickets along with the discount, which was accepted by the customer. As the alternate tickets option was accepted and delivered in time for the event, all sales remain final. 

    Sincerely, 

    TicketSmarter

TicketSmarter Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.