ComplaintsforTickets For Less LLC

• Initial Complaint

  07/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  What: I bought 2 tickets to Ed Sheeran's concert Concert info: Date is Jun 24, 2023. Time: 18:00. Venue: ***** Field, ********* **. When: Jun 16, 2023. Cost: $161.75 What business committed to provide: tickets Result: no tickets provided. I haven't attended the concert because I didn't get the tickets. Aftermath: several calls to the company. Extremely rude agents, with the last call today (July 10th), a woman hanging up on my calls and claiming that I've received a ticket and that they can't do anything. "If you want to refund your tickets, contact your bank, you've already received tickets". Has business tried to resolve the problem: no, nothing at all. I was told that the manager would call me back several times. I would admit that when he called back, I talked to him but then got an urgent matter, told him I had to go and that I'll call back later and hang up. Later on, I called them several times to get connected to the manager. What I got is that the manager can't be reached now. In addition: completely unprofessional behavior. Attaching the screenshot from the website where it still says its "Pending", meaning that I didn't get any tickets.

  

  Business response

  07/14/2023

  The order in question for the customer was originally captured in our fraud and risk team for further investigation as to the legitimacy of the order. After multiple attempts to reach the customer went unanswered leading up to the event went with no response, the customer was not transferred tickets. 
  
  
  After the event, the customer reached out to and during the conversations with multiple staff members, was unable to answer basic questions such as event name, event city, event venue, correct phone number and associated personal information with the order, and disconnecting calls during our inquiries, placing further questions on the legitimacy of customer in which we were speaking with. 
  
  
  The customer has already been refunded in full. 

  Customer response

  07/14/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  
  I am rejecting this response because:

  What business claims is shocking for me. 

  The claim about trying to reach me several times is an ABSOLUTE lie. 

  From the moment of me buying tickets which happened on 06/16 until today, I've only got 1 call on Jun 21, 3:34PM.

  What happened during the call: A man welcomed me with joining the service, asked what is the reason I choose tickets for less, verified my home address and my e-mail and asked if I'd like to upgrade to better seats for free. I agreed, and the man said I will get my tickets soon. NO mentioning of any fraud activity regarding to my account. I am attaching the screenshot of call logs from the Google Voice number that I use, 2 pages of the calls. See file: call_logs

  In contrary, the company never tried to solve my problem when I contacted them. Once I've got a response saying that manager is on vacation and can't contact me. The next time, this Monday, a woman dropped my call after I explained the situation (as I think she talked to the manager) and was hanging up whenever I tried to call from my number. I can prove this by the duration of calls, the first call on Monday being 5 min and 4 secs, the other two being 20 seconds each. Finally, I found their another number where another woman listened to my problem and put my on infinite hold (10 min and 45 secs). See file: call_durations.

  As for the refund, no refund was issued. I am attaching a screenshot from my bank account, using the search words "tickets" (where we can see the actual transaction) and "refund" being blank, from the same account, see file "BankAcc".

  Lastly, I haven't had any mails (physical mails) from them other than the welcoming letter. Unfortunately, I don't have that letter with me, as I haven't saved it, but the contents said they are pleasured to welcome me and that they are providing me a coupon with the following details (taken from my notes):

  ******* *** **** ******  *********** **** ***** ****** **

  Luckily, I have a snapshot of the letter from my USPS informed delivery. If you pay attention to the details, there is the coupon code I've provided, proving that this was just a welcoming letter, no fraud request or tickets. See: letter.png. This also proves that I used my real address and name, which couldn't be marked as "scam". In addition, they called me after I bought the tickets for the verification and I said the exact same details.

   

  Finally, after so much struggle with this company, I suspect the company uses shady data collection procedures and may be even collecting my personal data, proving my real name and address, collecting my payment and phone number information to run scam schemes on myself. 

   

  I don't accept this answer from the company and ready to prive all the other details needed.

  
  ******** ******* *******

  

  Business response

  07/25/2023

  Customer’s order initially appeared to be a likely case of fraud. Subsequent conversations with customer reinforced that same perspective. The customer was consistently, unable to identify the event he planned to attend, its date, etc. Only upon receipt of customer’s effort to charge back the order did it become clear that his original intent was legitimate. We are not contesting the customers charge back. The customer will not be charged at all for the order. It is worth noting that the customers, description and account of interactions with our offices or not factually accurate. However, it would appear as though the most important consideration is return of the customers funds. This has now occurred.
  

  Customer response

  07/26/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  I am rejecting this response because:

  I'd like to thanks BBB for the opportunity to communicate with the business.

  I'd also like all my words and statements to be shown on the company's profile to warn people about the possibility of unfair actions from the company.

  In addition, I request the company to delete all the information related to my profile, address and others.

  
  ******** ******* *******

• Initial Complaint

  11/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered two tickets to a Chiefs game on 7/2/2022. The tickets were emailed to my husband on October 21st from ************, he immediately received a second email saying the tickets had been cancelled. We could not access the tickets. I began calling Tickets for less the week of November 7th, I called twice that week and both times I was told that they would speak to a manager and get me my tickets that afternoon. I never heard anything from them. I called again on 11/15 and was told again I would have my tickets that afternoon or the morning of the 11/16. I did not receive my tickets. I called again on 11/16 around noon and requested a refund for my tickets since I had made so many attempts to get them with no response. I was told I needed to wait and I would get them soon. I found out in early November that I will have to have surgery in December so I will not be able to attend the game. Their delay in providing me with my tickets is hindering my ability to sell them. I want them to refund me for the purchase. Their welcome message on their phone boasts their A+ BBB rating which is why I'm filing this complaint here.

  

  Business response

  12/28/2022

  Customer ordered tickets on 7/28/2022. Looks like we had a transfer error that prevented the transfer from going through. We worked with the Chiefs and got the issue resolved. We transferred the tickets successfully to customer on 10/21/2022. The customer called in having trouble and we sent them a transfer link to accept the tickets on 11/29/2022. You can see once they got that, they accepted the transfer minutes later. They got the tickets over a month before the event. We transferred the tickets before they initiated a dispute, they just couldn't find the email. Once they reached out to us, we were able to provide support and resolve their issue. They've accepted the tickets and have them for the game. Refund is not eligible on this order since we fulfilled the order in a timely manner, well before the game and provided extra support to help customer. 

• Initial Complaint

  08/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Order Number ******** Order Date 5/28/2021 Total billed 1.429.00 I have reached out to the company several times asking for a status update on my tickets. All they will tell me is give them a few days. It’s been 2 months. I have emailed and only get an automated response back. The “ticket tracker” says that they were supposed to be delivered by July 2,2021. I’m planning a trip around these tickets including airfare and hotel. If this is a scam or there are really no tickets available I need to know so I don’t waste anymore money.

  

  Business response

  03/07/2022

  Customer received tickets for the concert and was in regular contact with our fulfillment team shortly after making a complaint.  We were always available for direct contact via our published number and the one listed directly on our website; customer instead happened to contact the fulfillment team, who responded more slowly than our customer service staff.  Any and call confusion regarding the tickets or their delivery was spurred by the unique circumstances of the show, which had been re-scheduled due to public health considerations related to Covid-19.  In the end, it was an anomalous situation with respect to delivery time, but there was a happy ending in that the customer received tickets (in a location upgraded at no additional cost) in plenty of time for the show.  We wish every transaction could be fast, smooth, and simple.  Occasionally, re-scheduled events can become complicated, and we apologize for any inconvenience along the way.

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