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Business Profile

RV Dealers

Central RV

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had over 13k work done at this establishment almost a year ago. We had a hot water heater put in, a new slide floor, new incinerator toilet, j skirting around the whole travel home, new stabilizing front and back jacks and a new front jack to lift the home. I wish we would have filed sooner but unfortunately the problems have kept coming through out this time and I am fed up with being screwed over. The hot water heater was BRAND NEW and we had issues with it since day 1, it never worked right and by a few months into a seasonal stay it was leaking water everywhere. We couldn't even turn on the water at all without it leaking a substantial amount all over. It ended up damaging the floors. We contacted them multiple times in regards to this and they were no help unless we could bring it states away to them. Turns out they installed it wrong and broke it so we had to buy ANOTHER new one less than a year. We took the rig to get work done on it to replace that and a few other things and found out the huge slide floor they installed was ALSO not installed correctly and was letting water into the side of the floor causing more water damage. Although the the toilet was not their product they promised they could install no problem and they had NO CLUE on how to install resulting in a feces and urine mess for months... again causing water damage to the floor. They should not have promised work if they did not know how to do it. The J skirting we had installed around the bottom part of it has already been broken off in transit because they only put screws into it and NOTHING else. we called to ask if this was correct because OBIVOUSLY IT WASNT and they said that's how it was done. They refused a refund or help. We had to pay EXTRA to fix what they were supposed to fix originally and then some.

  • Initial Complaint

    Date:03/05/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We would like to express a formal complaint against Central RV in Ottawa KS regarding the refund on the cancellation of the warranty for the Trailer we had recently sold.

    Requested refund on 12Oct2023 call with ****** - she explained that we could not deal with the warranty holder directly and that the refund would come through Central RV.

    Email acknowledgement of cancellation request from ****** on 12Oct2023 in this email she sent us blank forms to fill out and return to them.

    Sent PDF signed forms sent to ****** 12Oct2023 .

    Follow up email to ****** 21Oct2023 with timeline response22Oct2023 - two weeks to get refund back from warranty holder then two weeks to get check from Central RV issued to us.

    Follow up email to ****** 01Dec2023.

    Email response from ****** stating the check would be issued by the end of that week .

    Follow up email to ****** 21Dec2023 requesting update.

    Response From ****** that she had been sick and accountant was out of office for holidays.

    Phone call to office 11Jan2023 - spoke to **** talked to him twice that day - he expressed concern that this was happening and vowed to follow up with the owner. He was going to call us back after he spoke to the owner and we did not get any call back.

    Email to ****** 18Jan 2023 seeking information and let her know we had spoken to **** who was unable to assist.

    Follow up call - talked with **** 24Jan2023 - he remembered talking to us before and had no update but would follow up - no call came.

    Follow up call - talked with *** 21Feb23 - she is from the service department and remembered us from when we had the RV winterized. She expressed disbelief that this could be happening. We expressed our complete disappointment as we had always had good service from her team and we could no longer recommend Central RV for any further business. We expressed to her that if she could follow up we would give the company one more week to get us a refund check. We have not heard back from them.

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Wife and I decided to go to Central RV on Saturday, February 4, 2023 to purchase a Trifecta tri-toon after dealing with the Salesperson by email. We were told that they had a 2022 but before we started the paperwork they decided it was a 2023. We talked with both the Sale Person and Finance Manager before signing and they were fine with it. We did the Agreement and Financed it through ***** ***** **** and put down a $4,500.00 Down Payment. The Owner is now trying to keep us from getting the tri-toon and states he is going to give us back our Down Payment. Please help!

    Business Response

    Date: 03/30/2023

    This complaint was resolved and the boat was purchased March 4th.

    Customer Answer

    Date: 03/30/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
    Complaint: ********
    I am rejecting this response because: The Boat was purchased and Financed on February 4, 2023. The Dealership tried to take the Boat back on February 14, 2023 which is when I put in the complaint. I picked up the Boat on March 4 2023 and I do have it in Cape Fair MO. I would like to add that the Dealership is asking me to pay for a part for the Bimini Top and Cover ($308.86). This fell off while I was delivering it to Cape Fair to avoid paying milage both ways. I also had to get Dyna Prop to find out why it would not start. Dyna Prop found a bad battery and noticed it was not the right size for the 150 HP Motor ($156.25 & $291.44). I have added all invoices as attached. 
    ********
    *** ******

Central RV is NOT a BBB Accredited Business.

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