Complaints
Customer Complaints Summary
- 22 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently I looked at a copy of my credit report and noticed several inaccuracies on my account.
This account is hurting my ability to obtain credit. it is my understanding that you will investigate this account for me to ensure accuracy.
Here is the account I am asking you to verify as accurate:
Name - ****** ******
Account number *******
Business Response
Date: 03/19/2025
Thank you for contacting our office in regards to the consumers concerns. Please see attached validation letter and a copy of the contract and/or payment history provided by our client Reach Financial, LLC confirming the balance owed. We show the consumer previously had set up arrangements with our office and has paid $70.00 as of today. Should the consumer have any questions they may contact our office at ************ or ****************************. We do apologize for any inconvience as our office tries to resolve all issues before it escalates to this matter.Customer Answer
Date: 03/19/2025
Complaint: 2*******
I am rejecting this response because: I don’t agree with the account listed below which still appears on my credit report, even after your investigation. I would like this account immediately re-investigated. These inaccuracies are highly injurious to my credit rating.Furthermore, In accordance with The Fair Credit Reporting Act, Public Section 611, Subsection A-D, please provide the names and business a
91-506, Title VI, aresses of each
individual with whom you verified the above, so that I may follow up.
Please forward me an updated credit report after you have completed your Investigation and corrections.
Your cooperation and prompt attention are greatly appreciated.****** ****** Account number *******
Sincerely,
****** ******Initial Complaint
Date:01/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not owe any debt with reach financial, I don't have contact with Midwest fidelity, they have not have me a contact I requested.Customer Answer
Date: 01/13/2025
I'm filing this complaint on my behalf and I have not used any templates for this complaintBusiness Response
Date: 01/23/2025
Thank you for reaching out in regards to the consumers concerns. We had not received a request for validation from the consumer until this notice. We have reached out to our client for more information, they have asked us to return the account to their office. Therefore, the account has been closed in our system. We apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Initial Complaint
Date:08/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There are so many different collection agency’s for this amount and the amount is never the same and don’t add up. Please provide proof of the original signed documents and payment history.
I request this be removed or I will file a formal complaint with the FTC.Business Response
Date: 08/21/2024
Thank you for reaching out in regards to the consumers concerns. We have not had any communication with the consumer. Per this request we have mailed the consumer the required validation and ceased collection. We apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Customer Answer
Date: 08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I pray that the collection associated with this complaint are removed from my credit history that is impacting me negatively. Please let me know if any additional information is necessary to remove this purported collection from your records. I appreciate your assistance.
Sincerely,
***** *****Initial Complaint
Date:06/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am lot liable for this debt with GREATER MARYLAND ENDODONTICS, I do not have a contract with MIDWEST FIDELITY SERVICE, they did not provide me with the original contract as requested.Business Response
Date: 06/21/2024
Thank you for reaching out in regards to the consumers concerns. We spoke with the consumer on 4/13/2022, he stated he was disputing the account. We mailed validation on 5/4/2022, we have attached a copy of the validation letter we sent. The information has also been uploaded to our consumer portal at **************** We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Customer Answer
Date: 06/25/2024
Complaint: ********
I am writing to formally dispute the debt claim referenced above, which has been forwarded to me by Midwest Fidelity Services, LLC, on behalf of Greater Maryland Endodontics. I have no knowledge of any business transactions with Greater Maryland Endodontics, and I believe my personal information may have been compromised.Requesting Following information
Proof of Agreement
Proof of Authorization
Proof of Transaction
Proof of Regulatory ComplianceFailure to provide the requested documentation will result in a formal complaint filed with the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), and the Maryland Attorney General’s office.
Sincerely,
**** ******Initial Complaint
Date:05/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******* ****** ****, I do not have a contract with MIDWEST FIDELITY SERVICES, they did not provide me with the original contract as I requested.Customer Answer
Date: 06/03/2024
This company is calling me all times of the day and night won’t provide me any information to this debt only trying to get money for which I feel I do not owe if they can not send me anything that ties me to such debt. I demand it be removed I’m tired of going back and forth with them. I asked for proof almost 3 months ago and still have no received it. With all the scamming going on in the world I do not trust sending them a dime if they can’t provide proof this alleged debt is mine.Business Response
Date: 06/13/2024
Thank you for reaching out in regards to the consumers concerns. We provided validation to the consumer on 5/2/2023, we are not required to provide the information more than once. We have never spoken to the consumer. We have attached the validation letter as well as the call history. We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Initial Complaint
Date:04/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company calls me constantly and I have no collections. I’m sure it’s a case of a wrong number but I refuse to answer because I have had other peoples debt mixed up with my number and answering never goes well even if it’s not you because these companies don’t care. They will pin someone else’s debt on you and I do not trust them one bit. They are all culture preying on people and I have a clean credit report.Business Response
Date: 05/02/2024
Thank you for reaching out in regards to this persons concerns. With the information provided we were able to determine it was a wrong number. We have removed the number from our system. We do apologize for any inconvenience this may have caused as we had not received any communication that it was a wrong number.Customer Answer
Date: 05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 2*****11, and find that this resolution is satisfactory to me.I did receive another call today earlier this afternoon. I hope they stop soon.
S*********
****** *****Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is continually texting/calling me and here is the transcript of most recent call:
Hi this is Midwest Fidelity services calling about your outstanding account please visit www.voicemailpayment.com to find a suitable solution for your situation by collaborating with us we can assist you in moving forward this is a communication from the collection agency is an attempt to collect on an outstanding account and any information obtained will be used for that purpose you can also reach us back at ************ to discuss available options thank you…”Business Response
Date: 04/11/2024
Thank you for reaching out in regards to the consumers concerns. We are unable to find any information with the name that was provided. However, the phone number was located in our system for someone else. We never received any calls notifying us that it was a wrong number or questioning why we were calling. We have removed the number. We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Initial Complaint
Date:02/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* ***** ****We recently opened a new back account and I received a charge on 1/4/24 for $12.50 and again on 1/22/24 for $52.50. When I contacted them because I've never heard of them nor have done business with them. So, I called ************** and the first guy I spoke to said he was having computer issues and couldn't find me or my information and the same with the second person I spoke to. I was charged a $30.00 stop payment fee on Feb 1, 2024 to prevent them from taking even more money. I want a $30.00 repayment for this bogus charges mailed to me within 30 days.Business Response
Date: 03/14/2024
Thank you for reaching out in regards to the consumers concerns. We have researched the issue and reached out to the consumer. The was a problem with the information entered into our system, the problem has been resolved. We have mailed a check to the consumer. We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Initial Complaint
Date:02/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ** ******* MOTOR CARS, I do not have a contract with MIDWEST FIDELITY SERVICE, they did not provide me with the original contract as I requested.Business Response
Date: 02/26/2024
Thank you for reaching out in regards to the consumers concerns. We haven't had any interaction with this consumer other than this notice. We have reached out to our client for more information, we have not had a response as of today. We have closed the account in our office and requested the information be deleted from the credit reporting agencies. Unfortunately we do not know their processing times. We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.Customer Answer
Date: 02/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:12/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Midwest Fidelity Services is reporting an erroneous debt on my credit file. I never received any letters, calls, or notices about this debt. I recently had my credit checked and noticed this collection. I have no idea where this debt is coming from. I am requesting that you provide proof that this is my debt. A contract that I signed and defaulted on. If you are unable to provide any sort of validation I am requesting that you remove this debt from my credit file. Per the FCRA and FDCPA you have to provide proof that this is my debt otherwise you have to remove this collection from my credit file.Business Response
Date: 12/27/2023
Thank you for reaching out in regards to the consumers concerns. We received the account on 8/2/2019, we have sent numerous letters and made several calls to the consumer. We spoke with the consumer on 8/16/2022, he stated he would follow up with us when he got off work. We have not heard from him since then. Per this notification, we have mailed the consumer the validation. We do apologize for any inconvenience this may have caused as our office tries to resolve all issues before it escalates to this level.
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