We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometry

Crawford Family Eye Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went for an eye exam on 12/11/2024 at Crawford Family Eyecare. I was told by my primary care doctor to request a diabetic eye exam. In my previous 6 years of having a diabetic eye exam done, my exams were always covered by my eye insurance. The only thing different for a diabetic eye test is the scanning of the back of the eye, which I have always paid out of pocket, since it is only $40. The lady at the front counter asked for my medical insurance card, which I thought was strange. My eye insurance is through ******, and I called ****** to make sure I was covered since their portal was down. While on the phone with ******, they called Crawford Eyecare to explain to them I was covered, and just to submit the claim by paperwork. ****** assured me I was covered and it would be taken care of. Crawford Eyecare submitted my exam and testing to my medical insurance for some unknown reason, and the claim was denied. I wrote an e-mail to Crawford Eyecare that they needed to retract the claim, and submit the claim through ******. I have never heard anything back from Crawford Eyecare. Now my medical insurance is wanting me to pay $245.26 for the service, which should have been covered at a cost of $0 to me if they would have submitted the claim correctly, I e-mailed Crawford Eyecare the information about submitting the claim through ******, but they chose to ignore my request to recall the $245.26 through my medical insurance. I have never had this kind of issue with an eye doctor before. I want Crawford Eyecare to submit the claim properly, or they can pay the $245.26. Why would medical insurance cover an eye exam when I have eye insurance???

Crawford Family Eye Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.