4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kevin M
1 star07/26/2023
I was working to buy a used car from Olathe Toyota. We had been in to look at the car over two days, but had to do a lot of work over the phone for logistic reasons. We had been working with the salesman ***************, who stated that we had an agreement and wanted to move forward. I had a cashier's check made, and were on our way into the dealership, as he hadn't returned my calls for over 2 hours after sending me an invoice for the final amount. When I called the manager, he stated that the car was sold 15 minutes ago. I asked what about our agreement, and he declined any further information and ended the conversation. After spending two days working on a car after dealing with issues from my wife being in a wreck, they totally used us as a bargaining chip and cut us out, and then stopped answering or possibly even blocked my phone calls. I will never work with this dealership again.Review from Brandy T
1 star03/15/2023
Kenny Thomas Olathe Toyota bought a car from dealership 2019 Rav 4 60 days ago. Got a ****** MILE BUMPER TO BUMPER WARRANTY Already have a piece of door trim coming off. Took vehicle into service and of course was told "this isnt covered under bumper to bumper warranty" I feel duped, lied to and misled by sales. Also my key FOB battery already had to be replaced. Had the car 60 days already having issues. Took KEY FOB into Olathe Toyota and was informed WRONG BATTERY installed into key fob. AGAIN I HAD to pay for battery out of my pocket. SO MUCH FOR BUMPER TO BUMPER WARRANTY. WILL NEVER buy another car from Olathe TOyota and BUYER BEWARE.Review from Marlys D
1 star09/10/2022
Unfortunately, they wont sell to 100+ miles away.Some parts of ****** are very ruralReview from Robert C
1 star08/16/2022
My catalytic converter was solen from my Toyota Prius and it cannot be operated safely or legally without it. I found the part advertised (in-stock) online from a Toyota Dealership for a reasonable price, so I ordered it on 08/09/2022 and the money was immediately transferred from my account.Days later, I got a phone call from **************** Thomas Olathe Toyota ****************** to be told that the part was not actually in-stock but was backordered. I mentioned that the money was already taken from my account and was told that I could cancel the order and lose my place in line and, incidentally, it is on backorder all across the country.I left it alone because I do need the part. Since they already took my $1,981.33 USD (including: Shipping, Handling, and taxes,) and the part is still being advertised as in-stock, I am left feeling that I have been taken advantage of and poorly serviced by the Toyota Corporation and this dealership.As of this writing (08/16/2022) there is still no update on when (or if) the part might arrive.
Kenny Thomas Olathe Toyota Response
08/17/2022
Sirs I have reviewed the customers review and i must say that the part he ordered is a catalytic convertor that we sell a lot of due to the rampant thefts nationwide. We see this part come through our inventory almost every other day before they go right out the door to another customer. I checked the website and we show zero on hand of the part# he ordered at the time of this writing. I am not stating that what he is saying about seeing it showing on hand qty is untrue, i just dont know. If it was showing that i am sure it was for another customer and it wasnt billed yet which would bring qty on hand back to zero. When my team is reviewing orders if we see that there will be any kind of delay we put order on hold and reach out to customer and give them the option of waiting on the part or cancelling and refunding the order. We dont want to set false expectation. And yes when someone places an order it is paid for upfront, that is company policy. i will reach out to customer on ETA of the part.
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