Business ProfileforGarmin International Inc.

I purchased the Garmin Force Trolling Motor. The motor has a defect from allowing the motor to update software. The motor quit responding on the lake while fishing. I called Garmin Support and after 5 days of back and forth, I was told that they could swap the unit, but the installation labor would not be covered due to the motor was not installed by a certified installer in which there is only 1 in the State of Georgia. I was told that I would have to pay the person to install the motor, install myself or I would have to call and schedule the repairs and pull the boat over two hours to that location. After several hours on the phone during several days, I was told that BassPro could do the install even though there was no certified installers but they would not pay the entire installation price that BassPro stated only what Garmin pays which is 1 hour. I was told that I could find someone to replace but I would have to wait 4 - 6 weeks for payment of the person after the motor was installed. This is ridiculous. This is a horrible way to do business. I was told by a representative that the new motor was shipped out, then received a cancellation email on the order. I called back and since I requested a refund for my Garmin Trolling Motor, they cancelled the order. For the refund, I will have to take the motor off, pay the shipping back to Garmin, and then wait 6 - 8 weeks for the check to come back to me. This means I have no option but to settle with the lousy customer service that is given. I have 2 graphs, livescope, and the trolling motor in total over 8000.00 dollars worth of Garmin devices and this is the service you get. I was told the upper management could not take phone calls to discuss issues like this with Garmin, so that tells me that the issues are swept under the rug and not forwarded to upper management for handling. Also, after talking with serveral different reps with Garmin, I was told different policies and handling procedures. Horrible company