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Business Profile

Chauffeur

Prestige Transportation LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2023, this company erroneously charged my Government credit card for two additional shuttle services, when I only needed one, in the amount of $240. I did not discover this error until late October 2023, at which time it was past the 60 day window to dispute the charges on my credit card. I then contacted the company about the overcharges and requested a refund of $240. I finally did receive a credit on my statement for one shuttle service in the amount of $120. I immediately contacted them again to inform them they still owed me for the other shuttle service in the amount of $120. In October/November 2023, I spoke several times to ******* at this company, who assured me they would get it straightened out and had let her supervisor know about the issue. A few weeks went by but I never received a refund on my credit card statement. By now, my Government credit card payment was significantly past due and my account was in jeopardy of being suspended. I continued to contact the company and speak to ******* about the matter but received no resolution. I then received a call from Patricia, the Reservation Manager, who said they needed the owner, Jason, to come in and try to do the refund to my card. The company had a new payment processing system and only he could access it. However, it was near Thanksgiving and the company was extremely busy. A couple of days went by and still no refund. On 11/22/2023, Patricia called to tell me that because of the payment processing system they had they were unable to refund the money to my credit card. ******** suggested I pay my credit card statement and they would send me a check in the amount of $120. She did say, "we do owe you the money." I immediately paid my credit card to avoid my account being suspended. Now, I would like them to pay me! I gave them over 30 days to send me my refund of $120 but to date, have not received anything. They owe me $120 and I would like them to send this to me asap.

Prestige Transportation LLC is NOT a BBB Accredited Business.

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