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Business Profile

Property Management

McCullough Development, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into their unit at **** ** ***** **, Topeka Ks 66615 on 8/12/2022. I terminated my lease effective 10/31/2024. When I moved in there was a towel bar mounted under the shelf in the bathroom, two hooks mounted under the kitchen cabinet, and a command hook in the shower. Evidently these were not standard for the unit and must have been added by a previous tenant. They are charging me $50 to remove these items. I explained that they were already there when I moved in. Was told that did not matter. That I should have added them to my check in form when I did a walk through with previous manager whose name was ******** There is no way I would have known that these items should have been listed on the form, nor did ******* mention anything.

    When I did the original walk through the blinds were pulled all the way up. After moving in I discovered that three of the blinds had worn out tracts and bent slats. I discussed the blinds with *******. ******* advised that if I was dissatisfied with the blinds I should have new ones installed, they must be white, I would have to leave them when I moved out and I should return the old blinds to her. I left the blinds as they were. Now there are charging me $25 for one of the blinds. This blind was broken when I moved in and I had informed manager at that time.

    Business Response

    Date: 11/19/2024

    Dear ******* ********,

    Thank you for bringing your
    concerns regarding the move-out charges and past communication to our
    attention. We appreciate your feedback and would like to clarify the situation
    based on our review. Upon further examination of your case, we have decided we
    will not be charging for the hooks and towel bar as initially indicated.
    However, we will be charging for the blinds. According to the move-in
    inspection form (please see attached), the blinds were noted to be in acceptable condition at the
    time of your move-in. You mentioned having a conversation with prior management
    regarding the blinds; however, after thorough investigation, we found no
    documented findings or agreements related to this matter. The written agreement
    you signed along with rules and regulations states there are no oral
    agreements. We value our tenants and past tenants’ satisfaction greatly. Your
    feedback is important to us, and we strive to maintain clear communication
    regarding all aspects of tenancy. Thank you once again for reaching out and
    please feel free to reach out if you have any further questions or concerns.

    Sincerely,

    McCullough Development 

    Customer Answer

    Date: 11/20/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved into the "Winston Place" apartment complex on August 9th, 2024. We soon discovered fleas living in our carpet. We contacted the leasing office and they set up an appointment with a pest control company for Friday August 30th, at 1:00 PM. After waiting for two and a half hours for someone to show up to resolve the issue for us, I called the company to see what had happened. The representative told us that pest control had been waiting at the leasing office for someone to escort them to the apartment. We were not informed that pest control was on the property. The representative then rescheduled the appointment for the following Thursday (09/05/24). Because this is gross negligence and lack of action we are now risking our health just to have a place to live.
    We purchased our own flea treatment from Home Depot to ensure we can live without fleas temporarily.

    Customer Answer

    Date: 09/03/2024

    The issue has been resolved 

McCullough Development, Inc. is BBB Accredited.

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