ComplaintsforBeds for Less
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Complaint Details
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Initial Complaint
09/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello, I went into Beds For Less in Manhattan, KS for a bed purchase on July 10 2023. I purchased a Serta Motion Air/King mattress and Anniversary Special King adjustable base for the amount of $1, 632.07. The delivery date of promise was delayed until Friday August the 11th after the initial purchase was made. I called each week to check on my delivery date and the Regional Manager, **** ****** consistently gave me a new date of delivery that never came to fruition. Friday August the 11th, at 2pm-I arrived to my home and noticed an unmarked delivery truck. During my bed delivery there was unprofessionalism. Once inside my home during bed installation the delivery staff from Beds For Less knicked the top of my stair case and scratched a big portion of my lightly colored wood floor. After the incident I immediately notified Regional Manger, **** ****** and **** gave constant promises for repair and restitution that were never honored. Communication failed on ****** end from text messages, phone calls, and promises to move this issue up and forward to the business owner. I also feel that my warranty is in jeopardy with the treatment that I have received during the process starting at the bed delivery date until September 26th, 2023. Sales Invoice #********Initial Complaint
05/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We bought a mattress from Beds for Less in February, 2023. Our complaint involves deceptive information provided by the sales agent, Tia. Firstly, she wouldn’t take no for an answer so we felt pressured into buying. Then, when we wanted to go with a cheaper mattress she told us that if we buy the more expensive mattress we could return it in the future and get the cheaper mattress, no problem. Our understanding was that we’d get our money back if we returned the mattress. She didn’t bother to explain differently. Fast forward to April, 2023 we tried to return the mattress and exchange it for the cheaper one we originally wanted. When we tried to do so we were told that we could, BUT! We would lose the $**** difference in price from the original more expensive mattress we bought. Of course we expressed our frustration and explained that’s not what we were told. When we tried to contact the regional manager he told us that it was our problem and then hung up on us. (This is after we tried to reach him for about 3 weeks)
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.