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          Find a Location

          Renewal By Andersen of Kansas City has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforRenewal By Andersen of Kansas City

            Window Installation
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            18 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/30/2004

            Years in Business: 121

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Renewal by Andersen is the replacement window division of Andersen Corporation.  Company offers custom replacement windows, entry doors and patio doors.

            Business Details

            This is a multi-location business.

            Find a Location

            Renewal By Andersen of Kansas City has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              2/3/1997
              Years in Business:
              121
              Business Started:
              1/1/1903
              Business Started Locally:
              1/1/1985
              Business Incorporated:
              1/11/2013
              Accredited Since:
              7/30/2004
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Birner Kansas LLC
              Business Management
              • Mr. David Reber, General Manager
              Contact Information

              Principal

              • Mr. David Reber, General Manager

              Customer Contact

              • Mr. David Reber, General Manager
              Additional Contact Information

              Fax Numbers

              • (913) 385-1303
                Primary Fax

              Phone Numbers

              Customer Complaints

              18 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/11/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              1 year ago. On November 29th of 2022 I signed a contract to have a patio door installed. It was supposed to be installed on March 14th. They came with the door and the door was two and a half inches too short in height. They took the door back and said they would make a new door and install it in April. They gave me a date of the 24th. The 24th came and went. No one called. No one contacted me. I tried calling them several times to no avail. I tried emailing them to get someone to call me back and no one did. Finally, at the end of May beginning of June the salesman called me and said they were ready to do the installation. I spoke to the salesman on the phone and after all this time I had some hardships transpire. I told them I could not accept the door. I could not pay for the door then I was having some hardships and medical issues and the salesman told me he would take care of it. A month went by and I received a letter and they were threatening me telling me that they had tried to contact me by phone several times which was not correct. Now they want to charge me a late fee or breach of contract fee for almost 1,700 that I cannot pay. Still no one has called me. They just put that fee in my loan account and no one has called me and no one will answer my questions. And every time I try to call them I can't get anywhere. They'll say we'll have someone call you in a couple of days and then no one calls me. It's been a year. And I will not pay for this door because these people have done nothing but jerk me around for a year. No one wants to answer my questions. No one wants to answer my phone calls. Even ***** ***. The loan company that they use tried to contact them and they had no luck as well. I'd appreciate some help with this. I'm a senior citizen and I believe that they have taken advantage of me.
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mary Anne W

              02/02/2023

              I would make this a -5. After installation and paint, it took them 20 more visits to complete the job between Oct 15 and Jan 15. Very disappointed with the project managers- we had 5. ***** asking to speak to an upper manager went to a dead end voicemail. The manager still owes us a coupon he promised to send. Wrong parts were sent out, parts were not brought when promised, parts were not correctly installed, calls were not made. The project was mismanaged the whole way. We were replacing 20 windows and a patio door. Just a horrible experience.

              Renewal By Andersen of Kansas City Response

              02/25/2023

              We are so sorry that your experience wasn't better and appreciate your ************* that all issues have been resolved we hope you will enjoy your new windows and door for years to come. Should you need us in the future, please let us know.

              Local BBB

              BBB of Midwest Plains

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