We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Santa Fe Tow Service Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Santa Fe Tow Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Santa Fe Tow Service Inc has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sorry I must have not stated my complaint clearly. My complaint is that I gave the company all the information they quoted me $700.i agreed ,then we talked again the day before the tow they said that it was a miss quote but since they quoted me $700. That they would stand by it. I thought great and thank you. So I took the money I had borrowed for the bucket truck and the tow and we headed to Kansas City Missouri about a hour and twenty minutes away we got there and the tow truck showed up and said that will be $1300 I informed the driver that the company said they would do it for $700 so he called his boss and confirmed it. He was mad that it was for 700. Dollars so the driver started making up false changes about the job to his boss it was ridiculous! Unfortunately they believed Their driver . It's too bad because Thier is no way that driver isn't ripping people off on a daily basis that is what my complaint is about it's not the money or the trip I wasted it's about a bad tow truck driver going around ripping people off that's so not cool . I would like for Santa Fe to address the situation.

      Business Response

      Date: 12/11/2023

      Good morning,

      We received a call to tow a truck for a customer and we misquoted the tow. To keep good faith we honored the quote to move it.  Once we arrived on scene it was not safe to tow the truck in the condition that it was in and we would need to put in on a trailer to safely transport it.  We notified the customer of the new rate and he chose to cancel the tow.  We did not collect anything from the customer for the time we had in the services.  We cannot refund the customer like they are requesting since we did not collect.

       

      Thank you.

      ******** *******

    • Initial Complaint

      Date:12/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/30/2022, I arranged to have my car towed 31 miles. Before getting my car hooked up, I was informed that it would be $150 to hook the car up and $5 per mile, which I agreed to. When the work was done, I was charged the hookup fee, the mileage, and also a $61 "fuel surcharge" that was not previously disclosed. You pay for mileage AND a fuel surcharge? That doesn't make sense. When you pay by mile, that covers the cost of fuel. My insurance wouldn't reimburse me for the fuel surcharge. So, I called Santa Fe Towing, requesting a refund of the duplicative (and not previously disclosed) "fuel surcharge.” They refused to refund that bogus $61 fee on an a $366 bill for a tow of 31 miles.

      Business Response

      Date: 01/09/2023

      On November 30, 2022 we received a call from *** ******** to tow his vehicle to **** ********** *** ****** ***** ********. After completing the call for service he paid the invoice via credit card. On December 12, 2022 *** ******** called our office and stated that he was unaware of the fuel surcharge and unable to be reimbursed from his insurance company for that charge. He expressed his opinion that the fuel surcharge should be covered in the mileage charges. To maintain customer satisfaction we have refunded *** ******** the fuel surcharge. Thank you, 

      ******** *******

      Office Manager 

      Santa Fe Tow Service 

    Santa Fe Tow Service Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.