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Business Profile

Moving Companies

Mike Hammer's Local Moving
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They damaged my 85 inch TV while they moved it. I hired them to move all my furniture to our new house. I paid them $2,950. I have spoke with ****** and ******, they don't except responsibility for the damage there moving crew did. MIKE Hammer moving in Lenexa Kansas.

    Business Response

    Date: 07/14/2025

    The customer declined the $50 tv handling fee which provides additional packing material and insurance for the tv.  Customer asked that the tv be wrapped in moving blankets instead. The tv was moved and handled with care however ended up being damaged. The tv is covered at $0.60/lb and we will be issuing a reimbursement slightly above the $.60/lb in good faith. We did everything on our part to avoid damage, however TV's are very fragile and can be damaged even when handled properly. 

  • Initial Complaint

    Date:07/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see attached details of events and charges under the Uploaded documents.

    Business Response

    Date: 07/29/2024

    We originally provided a quote to load the items onto our
    trucks on Saturday and deliver them on Monday. This was a Holdover fee of $250
    per day. On the Friday before, Mrs. ******* called the office and asked if we
    could wait and deliver Tuesday or Wednesday due to delays on their new house. They
    thought they would maybe get access to the new house late in the day Tuesday,
    but it was not definite, and we agreed that waiting to deliver Wednesday
    morning was the safe bet. We had a tight schedule due to the peak season, so we
    had to make sure that we rescheduled other jobs accordingly to make accommodations
    for this Wednesday unload. We did not tell *******’s that we were booked on
    Tuesday afternoon. Because we had to leave their furniture on our trucks for an
    extra 3 days there were an additional $750 in holdover fees. We did not
    overbook our schedule in any way, we were simply trying to accommodate last
    minute changes due to delays on the *******’s new house.
    We have already made repairs to the walls and the floors of
    the house. When Mr. ******* called to report damages, we asked him to document
    and send some photos so we could begin the process of resolution. He did not
    send any photos or documentation of the claims that did not get reported on
    move day.
    At no point through this entire transaction did anyone
    threaten them with Criminal charges or become verbally upset or hostile. We
    took full responsibility for the damages and that is why we had the repairs
    made to the house for them.
    There were a few boxes that got wet due to excessive rain
    for several days. Mrs. ******* did send photos of the boxes and they contained
    Aluminum Foil, Wax Paper, and Parchment paper which she had to throw away. We
    will reimburse her for the damaged wax paper, parchment paper, and aluminum
    foil. We have yet to receive any information regarding any electronics that were
    damaged.
    We have repaired the damages to the new home and will continue
    to work on a resolution for any other issues.

Mike Hammer's Local Moving is BBB Accredited.

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