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Business Profile

Heating and Air Conditioning

Cates Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

3.67/5 stars

Average of 3 Customer Reviews

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Review Details

  • Review fromKenny J

    Date: 11/23/2024

    1 star
    Unfortunately I purchased a new air conditioner from Cates because they were listed by the manufacturer as an authorized reseller. The service department is a different story. They have been back for service of my HVAC and on Tuesday the service tech said the furnace ignite switch was showing 107 ohms and that indicated it was getting ready to fail. They charged $365 for a part that Home Depot sells for $23.99. God bless you son and your service manager.
  • Review fromSusan D

    Date: 01/31/2023

    5 stars
    I have a annual maintenance contract with Cates and they have always done good work. I had to call today because my furnace was shutting itself off - with outside temps in the *************. They got a technician out the same day - ******* was very professional and knowledgeable. He quickly figured out the problem, had the part on his truck, and fixed the problem quickly. Great service from a great company. Highly recommend.
  • Review fromTammy P

    Date: 09/16/2022

    5 stars
    Great company, fair prices, and great customer **********************. I recommend Cates for all HVAC and plumbing issues

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