Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a service technician come out on Monday, June, 16th, 2025 to look at my air conditioning because the house was not getting adequately cool. He was here around 3:00 pm and left around 8:30/9 without any resolution and the motor and fan to my AC unit. He told me I needed a new ac unit & a sales representative came the next day (June 17) at 12:00 PM - advised 14k for replacement. I was not given an estimate for repairs if that was an option, I was not told they left without putting my ac unit back together and charged me 900$ without a receipt to this day for work they performed on June 17th.
  
  I told the sales representative I wanted my old parts put back on & they left them on the porch later that day. I had another company come and take a look - they documented the fan blade was missing which I later gave to him and that the one Anthony heating cooling took off had a drill bit drilled through it and cut off and was no longer able to be reattached. He tested for power to the fan motor and said it worked and the bearings were spinning. I am now waiting for a new fan that is back ordered.
  
  I believe I should receive a receipt for the 900 that I was originally charged and also an apology and admitting that they damaged my original unit. I have two AC units so the upstairs is working. I am now working with a completely different company & waiting for a part that they broke: I have pictures of the damage and notes from the second different company who came out stating exactly what was wrong. If I hadn’t complained to get my fan blade or motor returned the next day, I would have never known the issue or why they were missing.
  
  I would like someone to contact me about a resolution. My next step is filing a claim in local courts to resolve this issue if we cannot resolve. It is the middle of summer & I have a company who left me with uncomfortable indoor temperatures during some of our hottest weather. I have been their customer for 10 years and deeply disappointed.

  

  Business Response

  Date: 07/01/2025

  We appreciate the customer bringing this matter to our attention and sincerely apologize for the experience she described. Since the complaint was filed, our team has reached out to the customer directly to discuss her concerns and work toward a resolution.
  After reviewing the situation, we have honored a full refund of the service repair call charges associated with the visit on June 17th, 2025. Our intent is always to provide transparent, quality service, and we regret that this experience did not reflect those standards.
  We value the customer’s longtime relationship with us over the years and hope this resolution demonstrates our commitment to making things right. If there are any further questions or concerns, we remain available to assist.

  
  Sincerely,

  ******* ****** 

  Client Care Specialist 

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a clog in my pipes somewhere in my mobile home. I had called two companies already but they cancelled due to a liability with working on manufactured homes. Called Anthony and they were able to come out same day! However, the first and second gentleman that came out did not bother to walk all the way around the home to find the correct location of where my pipes went into the ground. They had pulled up one of my toilets and informed my that my pipes were installed incorrectly. By the end of it, I was told it would cost me $4,600 because the clog was underground and that my pipes needed to be cut and that it would be over a week until they could get it fixed. I was told not to use any water in the house. Ok, cool. I then had another certified plumber come out to get a second opinion. It took him 5 minutes to find the location where pipes went into the ground, which was on the other side of the home mind you by the kitchen sink, and less than 10 minutes to get it unclogged. Out popped a ping-pong ball! All this gentleman did was remove the T spout for the sewer line underneath the mobile home and quickly crawl out as to not get covered in what was coming out. My issue is now fixed. I feel like i was almost screwed out of almost $5,000 for a simple fix that cost me less than $100 in the end! I am extremely unhappy about what I almost had to do because someone could not walk all the way around my home to find the location going into the ground. Thoroughness was not done by any means.

  

  Business Response

  Date: 06/24/2025

  Thank you for bringing this concern to our attention.

  We take customer feedback seriously and strive to ensure every customer receives a thorough and accurate service experience. We understand the frustration the customer experienced and sincerely regret that they felt dissatisfied with the service provided.

  Please know that we have made multiple attempts to reach out to the customer to further discuss their concerns and work toward a resolution, but unfortunately, we have not received a response. We remain open and willing to speak with the customer directly to better understand their experience and determine how we can make things right.

  We value every customer and are committed to continuously improving our service based on honest feedback. If the customer is willing, we encourage them to contact our office so we may review the situation in full and offer support.

  Sincerely,

  ******* ******

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is not customer-centric, they schedule appointments on their terms only. They sent me a text this morning, reminding me of tomorrow's appointment, and that they'll call when they're on the way. Then they state that if I don't answer my phone when they call, I'll be canceled or re-scheduled for a different day. They don't give you a time range, so could be morning, afternoon, or evening. So if I am in the yard and miss the call, then I am inconvenienced with a cancelled appointment. I guess their viewpoint is that appointments must be convenient for their staff, but not convenient for their customers. Each time I call to schedule a routine service tune-up, there is one more obstacle they throw at me. Also they don't allow me to pay for my service contract annually without an additional $50 charge--if you pay monthly they don't charge the extra $50. What??? I'm punished for paying once a year rather than paying 12 times per year? Then if I cancel my monthly payment, they can't tell me when my annual contract term ends, so there could be additional services I'm paying for (like the next seasonal tune-up) that I never receive. I'm going to find a new HVAC service. Been with Anthony for like 9 or 10 years and I'm done. One time their tech was too busy talking on his cell phone during my furnace tune-up and he absent-mindedly left my house with the gas turned off, so no heat. When I mentioned it to management, I was informed that this employee had just been promoted to a supervisor. Bad idea--promote the guy who left my house with no heat--they had to send a different tech that night to figure out what happened. In 2020 it took three different service visits to properly install a bathroom faucet. One tech claimed there was a leak when there was not--wanted to charge me $600 for nothing. Another tech told me that they're always supposed to "find" an unknown problem for each service call so they can pad their billing. Enough already!

  

  Business Response

  Date: 05/30/2025

  Thank you for taking the time to share your concerns. We sincerely regret that your recent experiences did not meet your expectations and appreciate you bringing them to our attention.
  We have spoken with you directly by phone and have scheduled a site visit with one of our supervisors to further address your concerns. We value the opportunity to listen and better understand your experience, and we appreciate you taking the time to go over these matters in detail with us.
  Our goal is to provide consistent, quality service, and we take your feedback seriously as we continuously work to improve our processes and customer communications. We apologize for any inconvenience you may have experienced, and we are committed to resolving this matter.
  If there is anything further you would like to discuss, please do not hesitate to reach out.

  Thank you, 

  ******* ****** 

  Customer Answer

  Date: 05/30/2025

  I am waiting for the supervisor's in-person evaluation which is scheduled for next Tuesday,  June 3. I won't be able to determine if the matter is resolved until then, at the earliest. 

  

  Business Response

  Date: 06/18/2025

  Since the customers initial communication, we believe that we have fully addressed all of the customer’s concerns. If there is anything further needed, we remain available and happy to help. We value this customer’s long-standing relationship with our company and are committed to delivering quality service and transparent communication.

   

  Thank you, 

  ******* ******

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a brand new HVAC system installed 4/2022 by ***** *******. That company has since been assumed by Anthony’s Plumbing, Heating &Cooling. The system required repairs Mar 2024 and was covered under parts and labor warranty. The exact same repair is needed again Mar 2025 and Anthony’s Plumbing, Heating and Cooling will not fix the unit unless I pay them almost $3000.00 for labor and refrigerant charges. I have been told that they are unable to find my original service contract to verify a labor warranty. They will not stand by the work they did Mar 2024 that has since failed.

  

  Business Response

  Date: 04/14/2025

  Good afternoon,  we have been able to work with our partners at **** *****, ***** ******* and *** ******** to arrange for the repair to be completed at no charge to *** ********.  We are currently scheduled, with *** ********'s agreement, to return to her home on April 19th to complete the repair.  I trust that this is satisfactory and once the work is completed on the 19th of April that *** ******** will be in agreement that we have met our obligation for the repairs needed to her system. 

   

  Thank you,

  ******** *******

  Director of Customer Experience

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had them come out to replace 75 year old clay pipe to the main sewer line connection, or so I thought. Left the last 10 feet of clay pipe to the main line connection after a $12,000 repair. From what I understand, that last 10 feet and connection to the main line calls for an extra permit they need from the city. So I’m left to assume that they neglect to obtain that permit to cut corners and save money without an explanation. Predictably, a year later my line is backed up again because the connection to the new line has sunk and broken. After having them out to diagnose, they want another $5,000 plus to do what should have been done in the original replacement. After multiple calls by me and sparse communication, it’s been over a month since someone was supposed to be reaching out to me about this issue. I’ve been happy with work I’ve received from them in the past but this whole situation is making me realize how they handle dissatisfied customers. I can only hope mine is an isolated situation.

  

  Business Response

  Date: 04/08/2025

  Mr. *****, I have taken some time to review the work we performed at this property for you and to seek answers for several questions which I believe can help explain the additional expense quoted to clear the current situation you are experiencing.

  I am also providing copies of your 5-12-22 invoice, along with 2 pictures taken in May of 2022 of the back yard.  These pictures show the proximity of the power pole, power lines and overhead utilities that surround the dig/excavation location.  Because of this proximity, we are only safe digging to a certain point with an excavator.  Your invoice does allow that we will excavate as close to the city main as possible.  This statement was due to the proximity. 

  In 2022, we did not have any other option than what was quoted and provided for you at that time.  Since then, we have added additional equipment and technology to perform a different solution call pipe lining which allows us to shoot a liner through the pipe from a safer distance to avoid the overhead power lines.  That is why we can now return and complete the fix much closer to the city main which is located in the back corner of your property.  I have also provided a copy of the estimate dated 4-2-25 which is the additional $5,500 quoted for the current repair. 

  Once you have an opportunity to review this information, I, or my team member, will be happy to speak with you to see if we can find a resolution to assist in moving forward. 

   

  Thanks,

  ******** ******** ******** ** ******** ********** 
  
  ************
  
   
  
   

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They left dirty rags all over my yard, they left 3 pair of bright orange gloves all over my yard. During the jackhammering in my basement the tech turned off the mains power to my furnace, crashing my nest thermostat and it's 2 sensors, which I am unable to reconnect. They broke a water line on my clothes washer, and after a week replaced it with a subpar hose, I had a nice premium hose which they replaced with the lowest quality hose in existence, only after a week of my complaints. They told me yesterday they would send a tech to fix the thermostat issue at no cost to me, when they arrived they wanted to charge me 250.00 to repair a problem they caused. I sent tech back to office, I will NOT pay to fix an issue they caused. Prior to the plumbing work they did , I contacted office to negotiate the 16thousand dollar job down by a couple hundred to offset the deductible I would have to pay , after telling me they would look into it, a tech who was assigned to my job called me and became very disrespectful and aggressive with me for "going over his head" about the firm cost he quoted me, as if He controlled this corporation's finances.

  Customer Answer

  Date: 03/09/2025

  0lease close complaint, I have settled with company, outside of BBB.

  Thank You

  ******

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late 2023 anthony plumbing was called out regarding an existing sump pump (s.p) that the alarm was alarming. Anthony's plumber came out & assessed the s.p & reported that the s.p needed to be replaced the alarm was alerting due to an old battery. I scheduled an appointment to have the s.p replaced. While at the house the plumber also conducted an annual plumbing inspection & did some adjustments on the prv valve & the water heater because we were not getting enough hot water in the house.
  Same technician returned on scheduled appointment date & replaced the s.p when the new s.p was being installed the plumber broke a pipe inside the wall & cut a small hole about 3"x 3 " to repair the broken pipe. Plumber never tested the s.p to assess for correctness or work & ensure water was being pumped out of output pipe.
  About 2 months later the water heater that is < 3 yr old was leaking. I called ******* & a different plumber came to the house. The plumber said prv valve that was 2 years old was blown as well as the new expansion tank from too much pressure going into house. I told the plumber that the previous plumber Victor had done adjustments to both of those & had done adjustments to the water heater. There was no investigation done other than the plumber telling me that he always double checks the new plumbers handiwork & I had to pay another 1500 plus bill for the prv valve & expansion tank to be replaced.
  After storm in 2024 s.p failed to alarm & pumped water into the basement causing a lot of water damage. It was found the s.p well was not perforated to allow for drainage, weep hole was drilled pointing up so water sprays out of s.p well, and the plumber cannot find where s.p water is being pumped to because it's not hooked up to the output pipe. Anthony's refused to correct work or pay for repairs for water damage from the failed s.p. I had landscapers x2 assess both reported landscaping is appropriate, 4 foundation repair Co said foundation is intact

  

  Business Response

  Date: 03/10/2025

  Good morning, I have been reviewing the account and expect to have an official response within the next few days. I apologize for any delays on this, but am aware and working to ensure I have the full picture of our various jobs in *** ******** home.

  

  Business Response

  Date: 03/11/2025

  Thank you for alerting us to *** ******** concerns. I would
  be happy to schedule our Senior Quality Assurance Specialist to return to Ms.
  Berndt’s home to review the situation and advise her on the various details in
  question and our observations.  I will note, however, that *** ********
  issues are not connected to work that Anthony previously performed at her
  home.   
  
  Anthony conducted similar quality reviews on 7-25-24 and
  8-26-24. In those earlier appointments, it was discovered that the
  concrete laid around *** ******** sump pump pit was the source of water seeping
  up from the ground through the concrete.  Additionally, the company that
  installed this pit appears to have plumbed the discharge line directly into the
  sewer, which is currently not allowed by code.  There is a fake discharge
  line within the wall to the home that is not attached to the pit and is not
  moving any water from the pit to the yard for discharge.  I am providing
  pictures we collected on prior jobs for you to see the pipe that is not
  connected.  ******* **** did not install the pit or the fake discharge
  line within *** ******** wall.
  
  Once you have an opportunity to review this, please feel
  free to contact me at ************ to discuss whether *** ****** is interested
  in scheduling a visit from an Anthony representative to review her concerns.
   *** ****** may also wish to address her concerns directly to the company
  that appears to have improperly installed her concrete sump pump pit. 
   
  
  We stand by our customer service and are happy to discuss
  this with you at your convenience or provide additional information if
  needed. 

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/6/2024 a sales person for Anthony PHCE sold me an HVAC system. One of reasons I went with Anthony PHCE was the financing option that was offered to me. The sales person told me that **** ***** (where I was initially approached) offers 36 month financing. In the end, I received 6 month financing instead of 36 month. This feels like a bait and switch and I would like for the 36 month financing to be put in place.

  

  Business Response

  Date: 11/15/2024

  AnthonyPHCE installed a new HVAC system for Mr. **** on September 9th, 2024.  One October 10th, 2024, Mr. **** called our office to inquire about his installation paperwork and to ask a question regarding his understanding of financing plan having 36 months of zero % interest but his bill indicated no interest for 36 months. 
  
  
  Our call agent explained that installation paperwork should arrive within 6 weeks of the installation, and she confirmed his email address for delivery and offered to inquire on status.  I can confirm that the installation package was emailed to Mr. **** on 10-12-24.
  
  
  Regarding the question surrounding the financing plan, our Comfort Advisor reached out to discuss the with Mr. **** which he indicates was on 10-22-24 and now indicates his question has been resolved.
  
  
  Thanks,
  Michelle Bridges

  Customer Answer

  Date: 11/15/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:08/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anthony text me: Repair and a water filter/softener install promotion.
  I called for an estimate and mentioned promotion. Tech quoted $1,150 for the system install. I present the coupon by text message and photo on company website, tech refused to honor company's promotion. I ask what is tech hourly rate, rep told me $400/hr -- lie?!. I did online search price to install water filer range from $50 to 500. Tech hourly rate is $75 to 120 in the area. per manufacture the system is easy installation, can be done by plumber, handymen and DIY in 2 hours or less.
  
  I want Anthony to honor its own promotion. Any false advertise is against consumer laws. Charging lawyer fee for tech, or handymen job is outranges rip off.
  
  _________________________________________________________________________
  
  From:
  **********************
  To:
  *****************
  
  Sat, Aug 10 at 12:33 PM
  
  Hi ** * ***** ****** I'm ******* *****,
  
  Thank you for allowing me to serve you.
  How are you doing today?
  I have just been dispatched to your home and I would love to tell you a little about myself.

  

  Business Response

  Date: 08/12/2024

  ** * ***** ******
  *** **** **** ******
  Kansas City, MO 64113
  
  Restrictions apply (as noted on the advertisement):
  this is not for customer supplied equipment. We don’t pay customers for parts
  they sourced from the internet or a big box store as we cannot guarantee a
  quality installation and be liable for the failure of the part.
  
  The ad is for a combined unit – a water softener and a
  water filter system. It’s not for a water softener by itself. It clearly states
  this “all in-one water softener and water filter” It is for the price off of
  the system, not installation work (if it was a combined unit).
  
  8/10/2024
  Invoice Summary: $0
  I was called out to the home today for a water softener.
  After inspection I gave customer options to install the customer supplied water
  filters. Customer declined work at this time
  
  8/10/2024
  Estimate ************
  Install Customer Supplied Water Softener: $1,227.00
  Water softeners help your pipes and appliances last longer.
  Water hardness is America’s #1 water problem and is found in 85% of homes.
  Water Softeners eliminate those hard water problems.
  Upon customer authorization, presented the following proposal for the
  installation of a water softener. Locate the area along the incoming water line
  where the water softener will be installed, the water will be shut off to the
  home during the installation. Cut section of pipe on entrance line and install
  water softener, hook up electrically and test to ensure proper operation. This
  install will come with the standard two year warranty for ASAP customers, one
  year warranty for Non-ASAP customers and a manufactures warranty.
  ASAP Monthly: $19.98
  Discount: -$100.00
  Estimate Total: $1,146.98
  
  8/10/2024
  Estimate ************
  Install Customer Supplied Water Softener: $1,363.00
  Water softeners help your pipes and appliances last longer.
  Water hardness is America’s #1 water problem and is found in 85% of homes.
  Water Softeners eliminate those hard water problems.
  Upon customer authorization, presented the following proposal for the
  installation of a water softener. Locate the area along the incoming water line
  where the water softener will be installed, the water will be shut off to the
  home during the installation. Cut section of pipe on entrance line and install
  water softener, hook up electrically and test to ensure proper operation. This
  install will come with the standard two year warranty for ASAP customers, one
  year warranty for Non-ASAP customers and a manufactures warranty.
  Discount: -$100.00
  Estimate Total: $1,263.00
  
  
  
  

  

  Business Response

  Date: 08/16/2024

  While we still maintain the verbiage and restrictions on the coupons, we sympathize with *** *** **** ****** and the health concerns they have expressed. Anthony PHCE would like to make sure they have access to clean water. We would like to do this at a greatly discounted rate in order to get them taken care of. We have left a voicemail requesting a call back to discuss the details but if *** *** **** ****** would rather discuss through this portal, we can make arrangements this way. 

  Customer Answer

  Date: 08/19/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22123365, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ** ******

  Yes, ** **** left message to discuss possible solutions Friday afternoon. We missed the call due to an appointment for ******* leg treatment.   Lucy and I had phone conversation today, I accepted Lucy's offer $300.00 to install water system.  Cliff and I are real appreciated ********* effort to help ******* health condition.  We are waiting for a call to have water system installed. 

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Anthony Plumbing to run some new plumbing lines and install a tile-redi shower pan in my basement (new work, finishing off an unfinished basement).
  
  The plumbing work has not been tested yet, but the shower pan installation failed. The tech initially installed the pan incorrectly. I had him come back and re-do it. During the 2nd visit, I provided the tech with a video showing that the pan needed to be installed with concrete. The tech told me that that wouldn't work and he had to use thinset. I assumed the tech knew what he was doing and let him proceed.
  
  4 months later it's time for tile. The tile company begins prepping the shower for tile and the pan immediately fails. The tech did not install the pan using concrete like it required (and I later find out the tech lied on his paperwork and said he did use concrete). The pan cracked because the hole where the plumbing was installed was not back-filled. Creating a cavity under the fiberglass pan. when weight was put on it, it cracked and had to be replaced.
  
  I contacted Anthony asking for a refund and reimbursement of my shower pan ($1000 pan that is now useless because of their negligence). They refused to reimburse me because "they didn't get a chance to come back and fix it". I did not have time to let them come back because my tile crew needed to move forward.
  
  They continue to deny any responsibility despite me providing them with photos of the improper work.

  

  Business Response

  Date: 07/10/2024

  A voicemail was left for *** ********* 7/10/24 at approximately 2:15pm. We believe we can find a resolution.  

  Customer Answer

  Date: 07/11/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

  **** ****** from Anthony Called me and they are providing a credit for the broken Shower pan.  **** was very helpful and we have resolved this dispute.

  
  
  
  Sincerely,
  
  
  
  **** *********