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Business Profile

Deck Builder

Decked Out In KC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They installed a new deck and a 6 foot fence the stain on the deck looks horrible they redid the deck and it looks worse than the original stain. The gate has been a problem from the beginning they have been out twice and it worked for a couple days and it was back to it not closing unless you lift it up and push it toward the hinges. I have 3 independent contractors look at it and all three say the post was not correctly secured and the top hinge is not aligned with the lower hinges. ***** ******** one of the owners is very combative and not easy to deal with. I have sent two letters to ***** ******** *** ********* ******** (both owners of the company) recently and they have not responded to either letter. I spent $22,600.00 and I expect work that is worthy of that price. They will tell you I was happy both times when they worked on the fence and that is correct. But their fixes of sanding and adding more nails does not address the underlying problem.

Decked Out In KC is NOT a BBB Accredited Business.

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