Reviews

This profile includes reviews for CommunityAmerica Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CommunityAmerica Credit Union has 37 locations, listed below.

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  CommunityAmerica Credit Union

  9777 Ridge Dr Corporate Adminstrative Office Lenexa, KS 66219-9746

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  CommunityAmerica Credit Union

  10300 E Highway 350 Raytown, MO 64138-1803

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  CommunityAmerica Credit Union

  2800 Clay Edwards Dr Kansas City, MO 64116-3220

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  CommunityAmerica Credit Union

  7620 State Line Rd Prairie Village, KS 66208-3705

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  CommunityAmerica Credit Union

  4545 S Noland Rd Independence, MO 64055-4887

Review Details

• Review fromMerissa R

  Date: 10/16/2024

  1 star
  I called the number on the site so I can pinpoint a location. I was trying to call to change address and make a payment on my husband’s truck. I have a POA. Which I sent to them along with two forms of identification that way I can be able to change it and get information from the account about how much is due. My husband is currently stationed over Korea, they don’t have number that he can call without getting charged extra for making a state side call since he has a Korean number. After stating that he can’t call and that currently I can’t get any information from since he is in field training with no phones. That want me to come into their office get a paper to notarize. Well being a military family we aren’t located within 10 hours of any of their locations. Not convenient At all. Stating my issues I received no help. Then I just wanted to know when the payment had to be due by they couldn’t even respond with that. I don’t want it to affect his credit but they couldn’t let me know that, or how much the payment was. I work an 8-5 with two kids under three. After expressing that if their is a timeline I need to know if I have to take off of work. He stated he can email it to me. That was yesterday afternoon and have yet to receive that document. I have sold this vehicle to a dealership I want to pay it off and have the document saying it’s been paid off. This vehicle is no longer in our possession. They were no help to military families.

  CommunityAmerica Credit Union

  Date: 10/24/2024

  Thank you for making us aware of this experience. We value all members, including our Veterans and their families.
  Internal notes confirm you inquired about your husband's loan, but you are not a borrower on it, so for security we were not able to speak to you about it. You submitted power of attorney documents, but they were too blurry, and we for a better copy. You were also informed that we needed a document notarized as part of this process. Our representative attempted to find a nearby branch location based on the address on file, not realizing you were in a different state. You became frustrated and said never mind and disconnected the call. There was no further contact made with you for that reason. We apologize for any frustration this may have caused.
  After receiving this review, a manager contacted you and made arrangements to obtain the necessary documents to move forward with your request. However, the following business day, your husband contacted the credit union directly and took care of the matter. By the actions set forth in this letter, we consider this matter resolved.

• Review fromNancy P

  Date: 08/26/2024

  2 stars
  My issue dealt with bill pay. My husband passed so I cancelled his accounts. A drop down box still showed his account. I requested that it be removed. That caused so much havoc I asked the bank to add back two accounts that I needed. The drop down was not changed. End result was my gas bill was not paid because of the drop down box account still being visible. They also decided not to pay my credit card bill. I was out of the country when this happened. I then had no charge card. I am changing banks as soon as I can make it happen.

  CommunityAmerica Credit Union

  Date: 09/11/2024

  As background, the credit union offers online banking services to our members, with access to Online Bill Pay. Each Online Bill Pay profile may only be linked to one checking account.
  Each member has their own online banking credentials with access to accounts they are a joint owner, including the Online Bill Pay associated with those accounts.
  In this case, we found that the Online Bill Pay profile was connected to Mr. P***’s checking account. Ms. P*** was a joint owner on that checking account; therefore, she had access to it through her online banking. Shortly after Mr. P***’s passing, Ms. P*** requested his accounts be closed – this also closed the online banking services associated with those accounts including Online Bill Pay. We suspect the bills Mrs. P*** mentions rejected because of the account closure.
  Mrs. P*** contacted the credit union upon about issues with her accounts and what she could view on her online banking. The Online Bill Pay profile was then switched to be linked to Mrs. P***’s checking account. We apologize for any confusion and frustration the account closure caused. We believe the matter is resolved but encourage Mrs. P*** to contact us directly if we can further assist her with her financial needs.

• Review fromAngie K

  Date: 01/05/2023

  1 star
  If I could leave 0 stars I would. My father passed away and so I brought my mother into transfer his *** (they have been married 57 years). Went into 2 branches, inside for over an hour, each time the person had no understanding IRA,s or whom to contact I guess because they were reading instructions on computer and not speaking to us at all. Eventually they stated they would put a case in and would call us back. Took an hour at each place to do thatwhat? We leave get call back next day stating that I was right your father did not check he was married! The money will go to beneficiaries. Mother crying, called corporate office and asked to speak to IRA ********** (after several hang *** from contact center), IRA ********** answered and informed that IRAs are not done in-house now they have an outside company. What?! She did inform us that my father did not check the box that he was married and money to beneficiaries. I asked to see documents and was informed they belong to Community America. Informed if we want to have a lawyer ask for copies than a different matter. What is going on?! I asked again for copies and she stated would ask their legal team if we could see such documents. Now, I am waiting to see what the credit union lawyers state. Why wouldnt you want to show me a check **** was not ****ed, if that was what happened. I am one of the beneficiaries can I not see such document? Not sure what is going on with Community America, but no one seems to know what is going on with existing accounts. By the way, I have been with them since **** and parents since ****. Time to move accounts!!!!

  CommunityAmerica Credit Union

  Date: 01/24/2023

  As background, the credit union uses a reputable merchant for *** processing to ensure all applicable state and tax laws are followed- this is standard for financial institutions and is the reason why front-line did not have updated information available to provide.Upon completion of our internal investigation, we determined that the decedents beneficiary designations are accurate, and his surviving spouse was not named. We understand this is upsetting to the family. Subsequently, one of the other named beneficiaries requested a copy of the account card, which we are only required by law to make available to an Executor of the Estate. Nonetheless, the credit union made an exception and provided a copy of the account card to show there was no error on the named beneficiaries. We are sorry for the loss of their father and husband, and for any additional stress caused by this process during such a difficult time. By the actions set forth in this review, we consider this matter closed.

• Review fromMariah K

  Date: 01/03/2023

  1 star
  I have had an account with them for decades. Unfortunately, they continue to have bad business practices, including but not limited to taking out bill pay before deposits come through. This seems very intentional as most of the country lives paycheck to paycheck, and going negative incurs fees that go straight to the bank for profit. They are aware of the situation though they do nothing about it.

  CommunityAmerica Credit Union

  Date: 01/10/2023

  Upon completion of our internal investigation, we determined that there was no error in the order the automatic payments were posted. The credit union has no control over the order, as they are posted in the order received. The member has set up automatic payments to come out of the account on a certain date, however, it appears that the *** debit processed before the *** credit, which caused a fee for this member. We have since refunded the fee. We suggest the member schedule her payments on a day after deposits are scheduled to come in to ensure funds have time to post. We strongly urge the consumer to contact the credit union directly if she has any further concerns. By the actions set forth in this response, we consider this matter closed.

• Review fromJenn S

  Date: 12/07/2022

  1 star
  I have been with CACU for many years and have had my fair share of issues. They basically scammed me into a HELOC loan because their loan agent failed to process loan information correctly and told me I was approved for a refinance loan. The refi funds were supposed to drop in my account and the loan agent told me it was safe to issue payments for pay offs I was making on other accounts with the refinance funds-so $18K in payments was made and then suddenly the loan agent came back to say the loan was pulled back due to a paperwork error on their end so because the money had already been sent they offered to put me in a HELOC loan. (This is all documented via emails). I was young and niave and put my trust in my personal banker there and they took full advantage of that. I should have escalated what happened to the ************************************ but again it was my first loan like that and I put trust in what they were telling me. Flash forward to 5 years later and the current interest rates are killing me. The rates are double now and customer service is awful. They have messed up accounts. Delays in posting and charging late fees for payments that were made on time. The last 3 months literally every aspect of the bank and how they do business is worse. I use to love this bank and feel like they loved their members but that feeling hasn't been there in a while.

  CommunityAmerica Credit Union

  Date: 12/08/2022

  We are unable to locate your account based on the limited information provided. We'd love the opportunity to review this matter and have a member of management speak with you. Our website (communityamerica.com) shows various ways to reach us via chat, secure e-mail, or by visiting a local branch. We regret youve had a bad experience but look forward to addressing your concerns.

• Review fromPrecious N

  Date: 11/10/2022

  1 star
  I was looking to get my money out of big banks and into a credit union. This turned out to be one of the single most disastrous decisions I've made in a long time. I was issued a bad check from a previous employer a couple weeks before relocating out of state. The problem was immediately resolved with the employer. The proof was right there in the transactions as I explained to the representative. You are not allowed to talk to anyone from the fraud department. They just decided to lock up my funds for what they are saying could be a month. This is unheard of for me. I'm now out of state maxing out credit cards to survive and they couldn't care less. What is there to investigate? This is absolute BS! No compassion whatsoever. Never again! I'm telling everyone I know to stay far away. Shame on you ***************************** for endorsing such a c*** bank...the only reason I heard of this c*** bank in the first place. Doesn't even deserve one star. Reps won't even pass important messages to fraud ***** Just lazy.

  CommunityAmerica Credit Union

  Date: 11/28/2022

  This response hereby confirms our receipt of Better Business Bureau the review left by consumer on November 11, 2022. As a member-owned not-for-profit cooperative, we thoroughly investigate and respond to all consumer reviews. Upon completion of our internal investigation, we found that the account was recently opened when the check was deposited via mobile banking. The check was flagged as suspicious, and a hold placed on the funds and on online banking until it could be further investigated. The consumer provided additional information to aide in the investigation and the matter was subsequently resolved within 6 business days. Records show at least 7 contacts were made to keep the consumer informed of the progress. We apologize the consumer had a bad experience and financially difficulties during the investigation, our fraud team works as quickly as possible to resolve all matters. By the actions set forth in this response, we consider this matter resolved.

• Review fromLindsay H.

  Date: 10/23/2022

  1 star
  Im closing my account with them after almost ********************************************************** a new debit card issued correctly. This place is headed straight downhill. Years ago I raved about them and now I wouldnt recommend them to anyone.

  CommunityAmerica Credit Union

  Date: 11/04/2022

  Due to a recent system upgrade, call volumes are higher than normal. Our website (communityamerica.com) shows various ways to reach a representative via chat, secure e-mail, or by visiting a local branch. We regret youve had a bad experience but look forward to continue servicing your financial needs!

• Review fromSharion C

  Date: 10/18/2022

  1 star
  I have been a cacu customer for a long time and have gotten several loans and paid all of them off.Well I got 2 more and have paid them down quite a bit and at one point in time my credit was going up now just within the last month or so my credit I have lost about 100 points Ive gotten hit and Ive been making my payments but not getting credit for the payments that Ive made and its through Community America and when I inquire about it, Im told that yes its because my credit was I guess maybe in accurate but I dont understand how that is when Ive never missed a payment, but they say that I have . I went into the bank and talk to one of the personal bankers about it, and she agreed and had contacted someone over the phone, and they all agreed that instead of me being behind, I should have actually had payments that basically shouldve been credited and I shouldnt have to pay on this loan for some months but I was not trying to miss payments. I was just trying to get my payments down to where its lower and I still wanted to make my same monthly payments but just at a lower amount. I have almost reached the 700 **** just to now have my credit dropped from 700 to a 514 and I dont understand why when Im making my payments on time and I havent missed any payments

• Review fromIsabel U

  Date: 10/12/2022

  1 star
  Worse bank ever. You have to contact them for every little thing. You cannot even make an account without have to contact them. You have to contact them to pay a bill. It is ridiculous. And the customer service is HORRIBLE. You cannot even understand what they are saying and they are so RUDE. I am having a hard time canceling my credit card. I would NEVER recommend this bank to anyone. Have never had any problem with any other bank but this one. JUST HORRIBLE.

  CommunityAmerica Credit Union

  Date: 10/20/2022

  We were unable to locate an account with the limited information provided. A member of management sent a message to the email address on this review, but did not receive a response. Please contact the credit union via phone, email, chat, or visit a local branch. You can find all the ways to contact us on our website at communityamerica.com. Looking forward to assisting you!

• Review fromMikah N

  Date: 10/04/2022

  1 star
  CACU used to be a bank I recommended due to convenience and helpfulness. I specifically chose to set up my personal and business account with them so I could have and see everything in one place. Without warning, my business account was removed from my account and I now have to create a whole separate account and login to see what Ive been seeing for the last 2 years. Very f****** annoyed and will be switching banks. -*********************

  CommunityAmerica Credit Union

  Date: 10/20/2022

  For security reasons, if a business account is under an Employer Identification Number (EIN) and your personal account is tied to your Social Security Number (SSN), you will be required to have sperate logins for each account. This allows for expanded protection for various tax ID numbers. We understand it may not be what youre used to and apologize for the inconvenience. You can still transact between these accounts by utilizing a few different options. You can find all the ways to contact us on our website at communityamerica.com. Looking forward to assisting you!