Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DEAR BETTER BUSINESS BUREAU IM CONTACTING THE BBB TODAY BECAUSE IM HAVING DELAY PROBLEM ISSUES WITH & COLLEGE CAMPUS GOES BY THE NAME OF UNIVERSITY OF ARKANSAS GRANTHAM ASLO I CAN EXPLAIN MORE DETAILS ABOUT THE PROBLEM ISSUES IM HAVING WITH THE COLLEGE I ENROLLED TO TAKE ONLINE CLASSES WAS STARTING ON MAY 8TH 2024 THIS YEAR THE CLASS COURSE I ENROLLED TO STUDY WAS COMPUTER SCIENCE WAS THE ONLINE CLASS COURSE I SIGN UP FOR AS & NEW STUDENT UNDERGRADUATE WITH THE UNIVERSITY OF ARKANSAS GRANTHAM ADMISSION DEPARTMENT MAIN ISSUE THE CONSUMER HAVING WITH THE BUSINESS COLLEGE CAMPUS SHES CANT GET THE ADMISSION DEPARTMENT AT THE UNIVERSITY OF ARKANSAS GRANTHAM TO VERIFY HER ONLINE PORTAL STUDENT ACCOUNT SHES CREATE WITH THE UNIVERSITY OF ARKANSAS GRANTHAM SCHOOL ONLINE CAMPUS DEPARTMENT CONSUMER HAD TO UPLOAD HER PERSONAL DOCUMENTS THIS INCLUDE SSN NUMBER DATE OF BIRTH MAILING ADDRESS TELEPHONE NUMBER STATE ID NUMBER CONSUMER CLIENT CUSTOMER HAS BEEN LOCK OUT OF HER UNIVERSITY OF ARKANSAS ONLINE GRANTHAM ONLINE PORTAL STUDENT ACCOUNT THATS UNIVERSITY OF ARKANSAS GRANTHAM ADMISSION DEPARTMENT CREATE ON HER BEHALF NOW SINCE THE NEW STUDENT APPLY TO TAKE ONLINE COLLEGE CAMPUS CLASSES THE COLLEGE CAMPUS AT THE UNIVERSITY OF ARKANSAS GRANTHAM ARE TELLING THE STUDENT THEY CANT ACCESS HER STUDENT GRADE RECORDS THOUGH HER ONLINE STUDENT ACCOUNT TO COMPLETE HER ONLINE ORIENTATION CLASS ROOM WORK UNIVERSITY OF ARKANSAS GRANTHAM SCHOOL COLLEGE REFUSE TO HELP THE STUDENT RETRIEVE HER LOG IN ACCESS TO HER STUDENT MICROSOFT ONLINE EMAIL ACCOUNT UNIVERSITY OF ARKANSAS GRANTHAM FINANCIAL AID DEPARTMENT TELEPHONE NUMBER ************ *** *** *** ****** ************ CONSUMER STUDENT NOT ABLE TO START HER ONLINE CLASSES ON THE 8TH OF MAY BECAUSE SHE BEEN LOCK OUTTA HER EMAIL MICROSOFT ACCOUNT & CANT ACCESS TO LOG IN USER NAME & PASSWORD TO HER MICROSOFT EMAIL ACCOUNT STUDENT TRIED 7 TIMES TO RESET TO PASSWORD TO HER EMAIL MICROSOFT ACCOUNT THIS DID NOT HELP FIX ARE SOLVE THE PROBLEM ISSUES

• Initial Complaint

  Date:04/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled at Granthan majoring in accounting, I was only called by my student regarding my grades and nothing else. I didn't even choose my electives which a failed and now have to pay for, when I spoke to a student regarding this matter she told me that it was assumed that I would want to take business electives because of my major so no one gave me the option to choose my electives. That's one. Grantham will not and cannot help me solve that problem financially and because I owe them money, I had to stop taking my classes during that time NO ONE from that school had informed me that their Accounting program was eliminated, and now have about 12-15 credits remaining to graduate and they’re telling me that I have to switch majors which will cost me even more money with ABSOLUTELY no help from them but yet they want their money and are quick to tell me how much I owe them and explaining my hardship to them too. That's the second problem. The third is, I can't even sign into the school because of them updating their systems again something I was informed about, and when I spoke to someone about it she told me that will call me back with sign-in information and a solution about the accounting program which I never heard back from. Grantham wants their money but is not willing to help find a solution that will not cost me more to graduate.

  Business Response

  Date: 05/03/2023

  Thank you for allowing us the opportunity to review all of
  *** ******** concerns.  We take student
  complaints very seriously and have provided our response below. 
  

  *** ****** first started her Bachelor of Science in
  Accounting degree program in 2019, however, after some time had to take a break
  from her studies.  In April 2022, a
  student advisor reached out to her letting her know she had been out of class
  for 77 days and that after 90 days of being out of class she would be
  considered a re-admit and would be subject to any changes that had occurred in
  her program since her original enrollment. 
  She was informed in that email that this could affect the number of
  classes needed to complete the degree program. 
  *** ****** responded to the email letting the advisor know she needed to
  pay down a balance before she could start classes again. Note: During this time, the university re-admittance policy
  states, an individual who is out over 90 days would be subject to the tuition,
  policies, procedures, and any changed academic requirements in force at the
  time of re-admission.  During the time *** ****** was out of class, the
  BS-Accounting degree program entered a teach-out and was no longer accepting
  new students.  However, when she spoke
  with an advisor on January 9, 2023, she was informed the Director of the
  college would make an exception and allow her to get back into the degree
  program to complete the remaining courses with stipulations.  The stipulations were that she had to
  register by the February 2023 term and remain continuously enrolled until all
  remaining courses were completed.  Unfortunately, *** ****** has a hold on her account due to a
  balance and was unable to enroll for the February term. She has spoken to the
  business office multiple times and was informed of what needed to be paid
  before she could start classes.  During the call with the advisor, she asked about the
  possibility of switching degree programs. 
  The advisor let her know of the program that would closely relate to the
  accounting program, Bachelor of Business Administration (BBA), and walked her
  through in general terms of what her degree path would look like if she did
  make the switch.  A few days after this call on January 11, 2023, *** ******
  went into the system and completed an enrollment agreement for the new Bachelor
  of Business Administration degree program. 
  Since a new enrollment agreement was completed, the system updated from
  the BS-Accounting program to the newly selected program.  On January 23rd, a returning student advisor
  reached out via phone to discuss her future enrollment plans.  At that time, it was explained to her why the
  BBA program was showing in the system and that if she wished to complete the
  BS-Accounting program it would need to be manually set up for her.  Meaning, she cannot go into the system to
  complete an enrollment agreement on her own as that program is no longer listed
  in the drop-down menu.  *** ****** also mentioned that during her enrollment at the
  university her advisor only contacted her to discuss grades and did not allow
  her to choose her electives.  A student
  advisors’ main role at the university is to ensure students stay on track with
  their degree path.  This is done by
  frequent check-ins to make sure deadlines are being met in the classroom,
  students have access to all necessary resources,  grades remain satisfactory, and to ensure
  they are enrolled in future term courses. 
  Enrollment into future term courses is done together, however, on
  occasion when a student cannot be reached an advisor will select courses on the
  student’s behalf to keep them progressing towards graduation. If at any time a
  student wants to change their classes, we would do so as it’s their decision on
  what classes they will take. Courses can always be viewed prior to the start of a term on
  the student portal.  A student can see
  their upcoming courses and if they have any questions regarding the courses,
  they can always reach out to their advisor to make changes or discuss other
  options.  Again, an advisor choosing
  courses for a student is done to make sure they stay on track with their degree
  path and do not miss an upcoming start. On April 19th, *** ****** reached out via phone and spoke to
  an advisor about not being able to login to the system and asked if she could
  get back into the BS-Accounting degree. 
  She was informed on that call that she wouldn’t be able to login because
  the university recently upgraded systems and her new login credentials would
  need to be sent to her.  It was also
  mentioned that she still had a hold on her account that would need to be
  resolved before moving forward, she was a FA Hard Stop and needed to speak with
  the financial aid department, and she would look into her question regarding
  the degree program.After a few days, on April 24th, the advisor followed-up
  with *** ****** via email informing her she could enroll into the BS-Accounting
  program but an appeal would need to be submitted.  After confirming with *** ****** this is what
  she wanted to do, the advisor told her she would begin the appeal process and
  reminded her of the other departments she needed to speak with regarding
  financial aid and the balance on her account. 

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: 19594680
  
  I am rejecting this response because: when I emailed **** *********, she never would prove anything; now she has some kind of fake proof; and here I am, begging her for proof for days. Me asking my teacher, If I plagiarized, why wouldn’t I do it on all my papers and not just two? Then he went back and changed everything to zeros. But, as you can see, there were only two assignments at first. If you also notice **** ********* stopped emailing me, and the next day, I was suspended. The first email never mentioned that I was suspended. It only stated denied appeal. And all your *** show is what you see in the year and dates of me stating where it came from. Yes, I was warned twice.
  
  Regards,
  
  ****** *****

  Business Response

  Date: 03/22/2023

  *** *****:   Thank you for bringing this concern to
  our attention and allowing us time to investigate. We value student success and
  take all reported complaints seriously.  We conducted a thorough academic investigation and determined the following.  *** ***** has been reported for
  academic misconduct on multiple occasions in different courses.  Most recently she was reported due to an
  incident that took place in her CJ499 (Criminal Justice) course. This course
  strategically builds on consecutive exercises.  Students are required to select a topic early in the course, week 2, to
  write a research paper.  In later weeks,
  6 and 7, they will submit a rough draft of their paper for their peers to
  review and finally, in week 8, they will submit their final research paper.   *** ***** reached out to her
  instructor in week 6 asking what she should write about even though she
  selected a topic in Week 2.  The
  instructor provided her with the topic she had chosen and explained the
  assignment for the week.  After that
  email was received, the instructor conducted an academic review of previously
  submitted assignments as he noticed some inconsistencies in writing styles
  between the papers that had been submitted and *** *****’s emails.   The instructor ran some of her
  previously submitted papers through an online AI (Artificial Intelligence) generator
  checker, *******. This
  program helps instructors distinguish plagiarized
  text from original work and
  checks perplexity and burstiness in a text to determine whether it is
  artificially generated or crafted by a human. The instructor found that
  there were high percentages of her assignments which were likely to be
  generated by AI.
  Note: The
  attached document shows highlighted areas from one of *** *****’s papers that
  indicate it may have been written by AI and not a person.   
  After this was discovered, the
  instructor failed *** ***** from the course and reported her to the university
  code of conduct committee for further academic review.  Since *** ***** has had multiple infractions
  during her enrollment at the University and has had multiple opportunities to
  correct her behavior it was decided the next step in the process was a 6-month
  suspension. 
  *** ***** was notified of this on
  March 14th by the registrar department that she will be eligible for
  enrollment again in the October 2023 term.  She was not suspended due to speaking her mind,
  she was suspended due to violating the university Code of Conduct policy
  multiple times.
  Thank you again for giving us the
  opportunity to investigate and let us know if you have any other questions

  Business Response

  Date: 04/07/2023

  Dear Better Business Bureau: It was recently brought to our attention that
  *** ***** rejected our Better Business Bureau (BBB) response. We take these
  notifications seriously as we value our students’ academic experience. We also
  understand her concern as we want to thoroughly explain our evidence as this
  will help her better understand how this information along with her historical
  academic behavior provided the data needed to determine our final academic
  decision.   Our original BBB response included the evidence the instructor leveraged
  to prove that Artificial Intelligence (AI) was being used to write her papers.
  The highlighted text on the documents was flagged for being written by an AI
  and not a human.  This AI evidence was
  submitted to our Code of Conduct committee (CoC), which comprises of administrators, staff and faculty who objectively review
  potential academic integrity cases. This committee thoroughly reviews the
  evidence and evaluates the students’ academic history. They are authorized to
  execute sanctions based on the current evidence and any existing historical
  data. Sanctions include, but not limited to, probation, suspension or
  expulsion.
  Instructors use many different tools in
  the classroom to ensure they are upholding the academic integrity of our
  institution.  One tool that is used in
  the classroom is **********.  **********
  is a plagiarism instrument used to detect areas of overlap between previously
  submitted assignments and existing work on online sites.  However, instructors are also allowed to
  leverage outside academic tools such as ******* when there is concern that an
  AI is being used to write papers.
  In week 6 of the CJ499 course, *** *****
  reached out to her instructor asking what she should write about in her paper
  even though she selected a topic in Week 2.  The instructor responded to her email and provided the topic she had
  chosen and explained the assignment for the week.  Considering that *** ***** did not remember
  the topic she previously selected prompted our experienced instructor to conduct
  a full academic review of previously submitted assignments. During that
  investigation he noticed some inconsistencies in writing styles between the
  papers that had been submitted throughout the course and *** *****’s emails. This
  is standard protocol as all instructors have the academic freedom to go back
  and reassess all submitted assignments if an instructor suspects suspicious
  academic activity.
  During the review, the instructor ran
  previously submitted papers through an online AI generator checker, *******, and found that
  there were high percentages of her assignments which were likely to be
  generated by AI.  Because of this, her
  grades for previously submitted assignments were updated and she was submitted
  to the code of conduct committee for further review. 
  During the code of conduct review, it was
  discovered that *** ***** had multiple previously submitted infractions during
  her enrollment at the University.  She
  received guidance from faculty members to help her avoid violations, she was
  sent through plagiarism and code of conduct workshops, she received failing
  grades for assignments and overall classes.  Because she had been given multiple opportunities to correct this
  behavior it was decided the next step in the process was a 6-month
  suspension. 
  In *** *****’s response, it was mentioned
  that “the first email never mentioned
  that I was suspended.  It only stated
  denied appeal.” 
  An appeal and a code of conduct review can
  take place at the same time, however, communication regarding the outcome of
  either will be sent separately.  Appeals
  are handled by the dean of the student’s respected college whereas code of
  conduct issues are handled by a committee of individuals from different areas
  of the university.   *** *****’s appeal was denied before the code
  of conduct committee had completed their full academic review, therefore, she
  was notified of the appeal denial first. 
  Thank you for your time and we look forward to *** ***** continuing her studies in October, 2023.

  Customer Answer

  Date: 04/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: Why is it from them? They pretended they had proof, but as you can see, I begged them for proof, and for weeks nobody could give me anything. They even stated both classes were failed; they never mentioned I was suspended until, as you can see, I mentioned that I felt like my kids were played with. If you look at CJ499, he couldn’t even say that he only put in 2 classes until I mentioned it. If I had software, wouldn’t I use it on all. Then he went back and put all zeros on the assignment as you can see above, in the messages. The reason I asked about the assignment for CJ499. ***** mention above , was because they were not clarified. I will not accept anything from Grantham due to them not providing when I clearly was begging. As you can see *** was the one who started the I was plagiarism . As you can see none of them wanted to help me .  Regards, ****** *****

• Initial Complaint

  Date:08/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No one from the university is helping me. Every person that I have talked to have given me false information or gave me the run around. I have been having concerns and questions about my education and financials.

  Business Response

  Date: 09/07/2022

  After review of Ms. ******* file, it appears contact has
  been made within the past week to discuss enrollment and financial aid.  At this time, I believe all issues have been
  resolved.  If anything further is needed
  please reach out to the university ombudsman at ************************