Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was "invited" to this showcase to be held in KC, MO, we live in NW Illinois. After spending just about $1000 in hotel, gas, and food to attend this event, both I and my son found it to be nothing what they advertised. I also paid additional money to have a "college coach evaluation", which took over 5 weeks to receive after being told it would be sent multiple times. The evaluation itself seemed like yet another sham. All it did was display his stats and a few generic things that any Little League coach could have told him. The evaluation was not signed, so I have no way of knowing if **** himself didn't just write the thing and send it. If we're paying $90 for an evaluation, i want to know who wrote the thing. ***** ********* then stepped in, promising some kind of "refund" for what they didn't deliver on, this was never processed. I paid $370.74 for the showcase and the college evaluation ($90 for that alone). I have attached my emails that show my frustration in **** ********** lack of communication, to ***** stating he would provide "some" kind of refund for his literature being incorrect. I don't want "some" kind of refund any longer, after ***** not acting in good faith, I want my entire amount refunded. I will absorb the over $1000 I paid to attend this thing, but as for being misguided about this event, the treatment by ***** and the lack of communication from ****, that is only fair.

  Business Response

  Date: 02/16/2023

  After many discussions with *** ********, it was clear that he received everything he was promised in attending our event.
  At the end of our discussions, it had been realized by both parties that *** ******** and his son were provided every item that is promised for an athlete that attends our events. The final piece of contention was that there was not a radar gun down on the bullpen on Day 1, which it stated in some old literature that we would possibly have a radar gun down there on both days. After a full explanation of why we no longer do that, and all of the benefits to his son for us doing it that way, he was still grasping at straws demanding a refund for that ONLY missing piece of "value" I had determined that we would attempt to refund him the value of that, which ultimately led to 0.  *** ********** complaint is ultimately that he had a bad experience at the event, which could be a factor of a number of things on his end, but on our end it was an extremely highly rated event with nearly all great feedback from players and coaches.
  In attending one of our events, you are promised the opportunity to work out in front of college coaches, a first class venue, recruiting resources, gameplay, a workout, and time where college coaches will talk with athletes about what it takes to play college baseball. In addition, players can sign up to receive a written evaluation from the event. *** ******** was provided all of these items. 

  Customer Answer

  Date: 02/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: This was not "some old literature" that mentioned this. This was the packet of information I received WHEN we signed up for this. So if this is "Some old literature" why is this being provided to parents AFTER they pay this company hundreds of dollars? There were multiple points of contention I have with this business, many of whom they skirt by saying "But we did it THIS way because it benefits your son" with no explanation of why "This way" is completely against what they promise WHEN you sign up. I reject this response outright and continue to see that by using the phrase "Some old literature" they fail to admit any kind of fault in the way THEY do business.  This wasn't some old literature pulled off the internet from years ago, this was their literature, in their packet, AFTER they had my money. 
  
  Regards,
  
  **** ********

  Business Response

  Date: 02/16/2023

  I am not sure what a valid response is to *** ******** because it is unclear what he is disputing.   As you can see in our previous email threads, his main qualm is that there was no radar gun to measure his son's throwing velocity in the bullpen during the first day evaluations. We changed this method from the previous year, because we have upgraded our system to use a Trackman unit during the games, which is a $30,000 piece of radar equipment used by major league organizations, so having a coach hold a radar gun on the first day is not necessary. Although some of the literature did state that we receive radar readings on Day 1, those were outdated from the previous year and we did fail to update that information. In the end, *** ********** son was delivered the most accurate results humanly possible of his son's performance at the event.

  Customer Answer

  Date: 02/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: I find it curious that you can brag about the $30,000 piece of equipment you use, but you can't keep the literature up to date that is sent every time someone purchases a spot in your showcase, especially after an entire year. Again, I reject "This was old literature".  If you can find the time and money to spend $30,000 on a Trackman and cart it around to your events, there's no excuse why the literature you use to send out to the hundreds of parents purchasing your product can't be similarly up to date.  I drove 1,000 miles and spent many times what your Showcase cost to be there, based off YOUR LITERATURE, and all I keep hearing from you is that you knowingly sent out the wrong literature for an entire year.   Not only did the radar not happen, but your "old literature" specifically says "You will throw in front of coaches on Day 1".  That didn't happen either. There was not 1 single coach over there watching anything, because I was literally sitting there the entire time, listening to other parents ask "I thought there were supposed to be coaches here." The players were there, that's it. So, you say the value of my complaint is 0 because of old literature and ultimately you delivered, no, you didn't.  I feel the entire first day was a waste because it didn't provide anything of substance that YOUR OWN LITERATURE said would happen.  I'll again also bring up their "College Coach's Evaluation" could have been written by anyone. Their display of how they do business thus far makes me entirely doubt that wasn't written by someone sitting in their own offices, but being promised 4 separate times it was going to be delivered also didn't show well in their ability to deliver something that was an additional charge of $90 to get.   So, I reject their response twofold, first that they can't accurately give honest answers as to how they didn't deliver what they said they would on the first day in terms of a radar gun, or secondly, coaches actually watching the bullpens.

  Regards,
  
  **** ********

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/13/22 - registered for Best in the US (BUS) showcase. Paid additional $49.99 for a written evaluation
  
  10/22/22 - 10/23/22 - attended the BUS showcase
  
  10/27/22 - email sent requesting information on when I would receive my son’s written evaluation from the showcase - NO RESPONSE
  
  10/31/22 - second request for evaluation
  
  11/01/22 - BUS responded that I should’ve received the evaluation the week prior. I immediately responded that I had not. I was then told to activate the BUS+ membership and the evaluation would be sent to me. I should have received an onboarding email at the time of registration with the link to do this, but I never did. I asked them to send it to me so that I could activate the membership - NO RESPONSE
  
  11/03/22 - asked a second time to send the link for me to activate the BUS + membership.
  
  11/04/22 - receive the link and activated the BUS+ membership
  
  11/14/22 - sent email telling BUS that I had still not received the written evaluation - NO RESPONSE
  
  11/18/22 - sent another email stating that I had not received the written evaluation - NO RESPONSE
  
  12/01/22 - sent another email stating that I had not received the written evaluation- NO RESPONSE
  
  12/05/22 - requested a refund of the $49.99 since they did not provide me with the written evaluation and expressed my disappointment in their lack of communication and threatened to report them to the BBB - NO RESPONSE
  
  12/31/22 - filed report to BBB

  Business Response

  Date: 01/02/2023

  Hi there.

  According to our processor & records, a 49.99 refund was processed in early December to the  VISA ********

  Customer Answer

  Date: 01/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: I have not received a credit to my credit card ending in **** as Best in the US has stated. 

  I am now requesting that Best in the US provide me with documented proof that the credit was applied.

  Regards,
  
  ********* ***********

  Business Response

  Date: 01/23/2023

  I have just gone and resent the confirmation of that refund to the email address - *******************

  Customer Answer

  Date: 01/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  A credit was never issued in early December as previously stated, but has now been applied to my credit card as of January 24, 2023.
  
  Regards,
  
  ********* ***********

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to previous complaints I registered my son to participate in a baseball camp to happen early October for $599.99 and purchased the event protection insurance for another $39.99. Prior to the event, I notified the vendor that my son had experienced a season ending injury and would not be able to attend the camp. I provided them with the required documentation from the doctor explaining the injury and explicitly stating that he would not be able to participate in the camp. The vendor, thorough email, acknowledged receipt of the documentation and stated that they would "process the refund immediately". That communication was on 9/27/2022. It is now 12/5/22 and I have attempted communication through their webpage as well as directly through our email thread nearly a dozen times with zero response from the vendor. I have asked for a phone call or a phone number to talk with them and they have not responded. I have not received the refund.

  Business Response

  Date: 12/05/2022

  Hello,

  On our end, *** ********* payment has been refunded in it's entirety. Our records indicate a refund went back to  VISA ending in *******.. if this card is not valid, that would be the only reason I'd imagine that he would not have received it, as the funds have been moved from our account. Thanks

  Customer Answer

  Date: 12/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:  This is not accurate.  I have reviewed my statements and the transactions are as follows:

  8/29 initial purchase of $659.11  (event + insurance + fees)

  10/20 temporary bank adjustment from Bank of America as I disputed the charge due to lack of response from vendor.  

  11/29 Bank reapplied the charge when they closed the dispute in favor of the vendor due to the no refund policy (bank said they could not honor the event insurance I purchased)

  I would like some additional information as to when they claim to have performed the refund.  Visa ending in 9985 is the appropriate and valid account. 

  Regards,
  
  
  
  ***** *******

  Business Response

  Date: 12/06/2022

  Once a dispute is filed that turns into a legal obligation for our team, so thus the refund may have not fully processed, since we will not process any refunds when we have an open legal item such as a fraud dispute. Regardless, those funds were still removed from us via this refund & resolved dispute.

  Customer Answer

  Date: 12/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: I have not received the refund that was promised, period.  Even through this process with BBB, the vendor has provided no specifics about the refund they claim to have processed.  They have provided no real information, nor have they responded to any communication other than this complaint since 9/27.  This could have and should have been resolved two and a half months ago.  When do they claim that the refund will be processed since the bank closed the dispute on 11/29, as previously noted, in their favor due to the refund policy independent of the event insurance?  This vendor has provided no information up to this point that lends to any level of credibility, only vague and non-specific info and timelines.    

  Regards,
  
  ***** *******