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Business Profile

Truck Dealers

MHC Kenworth

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for MHC Kenworth's headquarters and its corporate-owned locations. To view all corporate locations, see

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MHC Kenworth has 15 locations, listed below.

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    Customer Review Ratings

    1.89/5 stars

    Average of 6 Customer Reviews

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    Review Details

    • Review fromCarl D

      Date: 07/11/2024

      1 star
      After 2019 kenworth trucks are worthless. They have cheapen out on the material they used to use. I bought a 2023 t680 brand new and regret it. Once the truck is finance, they don't care about your issues. Any manufacturer defects, they won't try to fix it until your warranty has expired. The airbag front axle suspension is useless. The truck will never aligned. The aluminum they use for the bunk floor is cheap and thin. The floor squeaks Kenworth is ripping people off. You can't get in contact with anyone above the dealership. Corporate guys hide from you like cowards. If you're going to buy a truck. Stay far away from kenworth. You will regret it. I'm stuck with a truck I'm not happy with. No one will help you. You have been warned. Stay away from South Florida service shops. Their mechanics use to stack shelves at Walmart. Good luck.

      MHC Kenworth

      Date: 07/12/2024

      Hello Carl. Sorry to hear that you are not satisfied with your 2023 Kenworth T680. As a Kenworth dealer, MHC Kenworth would like to try to help you with your issue. Not sure where you purchased your truck, but if you get to North Georgia or North Carolina, MHC Kenworth has dealerships that can try to help you. Unfortunately, we don't have any locations in Florida to be able to help you.
    • Review fromTerence M

      Date: 01/22/2023

      1 star
      Ive had three different experiences with them at three different places because my truck has broke down three different times in the two months I bought the truck which wasnt the truck that I put a **** down payment to hold. The guy laughed in my face when I told him it was the right truck after I drove from *********** yo ****** ** to pick the truck up. I promise I was so excited untill I got there and the truck had ****** more miles that the one I picked . I have a trans air leak on my truck that I paid **** dollars to get repaired. I cant even make money with the truck its make a loud noise when I let off the gas in the transmission and I cant even stop to get it fixed because I have a 2824/month payment. And I cant afford to stop and get it fixed without going in a financial bind. ThankS MHC you guys s**** my life up for the next 46/months. Long story short its a terrible place to spend ****** of your hard earned money to start your business up you may go out of business. Good luck Drivers may *** be with you on your journey.

      MHC Kenworth

      Date: 01/23/2023

      Hi, ********, this is *********************, VP of Customer Experience and *************** at MHC Kenworth. I'm sorry to hear you did not have a good experience regarding your used truck purchase. I'd like to help you with your issue, but I need some information first. Can you please provide me with the *** or stock number of the truck you purchased? This will enable me to see the history of the truck as well as the selling location. My email address is ******************* or phone is ************. Thank you and I look forward to hearing from you.
    • Review fromWilliam W

      Date: 01/12/2023

      5 stars
      The employee was polite and quick to answer questions and did there job quick and I didn't have to wait long and I was back in the truck and back to work

      MHC Kenworth

      Date: 01/13/2023

      Thank you for the excellent review, *******! We're glad to hear our team took good care of you and got you back on the road quickly! Thank you for your business and safe travels!
    • Review fromRivera M

      Date: 11/05/2022

      1 star
      **************, truck has been in the Kenworth in ***.** for 10 days for them to tell me its $8000 to change the def dozer. They told me I was finished twice, truck still throwing the same codes. Now they tell me the radiator is cracked . My truck is still at the shop until they figure out who is going to pay , either ************ or me. They never got authorization from myself or the ************. It takes 24 hrs for MHC to answer an email or a call back. Ive been up there 3 times.. Its like the place is closed down on the week ends. They say 24 hrs but there is no that can make a decision there on the week end. This is killing my business.
    • Review fromRoshana A

      Date: 10/06/2022

      1 star
      Had my truck I here for 3 weeks and was charged almost ***** dollars for it to go down 3 days after leaving the shop, these people charged **** in labour cost for stuff that would normally be less than half that. Ever since corona came about these dealerships have been making a killing on labour cost and robbing small companies blind
    • Review fromIssam E.

      Date: 08/26/2022

      1 star
      2020 AFTER I purchased a 2020 KW T680 SemiTruck. with only ******* miles.AT a price of $168,000, From MHC AT ************, ****. AFTER paying Them $80,000 down. They made me pick up the truck from different MHC (*********, MHC), it took 5 weeks To get the registration. Long story short When I was on second load Truck Broke down in middle of nowhere.I paid $1700 to tow it to Kenworth dealership. Kenworth dearship. And the factory warranty found that MHC ********* had a previous overhaul repair on the engine. And due to this. ( It appears this issue was cause by a previous repair which the technician at the previous shop did not follow the correct procedure to remove and replace the piston cooling nozzle. And number 4 squirted is bent and broken. Liner also was cracked. This made the coolant to come into pan through cylinder. And more.) said kenworth dealership technician where my truck is at now. With all that said now this semi. Need another motor. And the fact when I was buying this unit from MHC. no one mentioned anything about the overhaul and why it happened on low miles unit ??? They made warranty pay for it. Thats why factory warranty doesnt want to cover it again. They hide this overhaul and they hide 3 accident happened to this unit in the past. Now kenworth dealership and I have been in touch with MHC for 6 weeks now. To resolve this issue. But no one is responding to our repeated phone call or emails. I thought they were professional and honest and stood behind their equipment. Even in this situation. Iam still making payments to bank and insurance monthly. And my truck is down. For this scam. I will let everyone I know and public not conducts any business dealings in the future with MHCS. Or the same issue could happen to them. This unit was supposed to be an investment for my business instead it is putting me out of business and taking away my livelihood. All this been said I wont shut up untill my voice is heard and get back my right

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