Business ProfileforMHC Kenworth

Hello, I’m *****. My business partner ******* and I purchased a truck from the MHC location in Battleboro, NC on June 07, 2023. When we purchased the truck, we paid for a 2 year/250,000 mile warranty, and 10 brand new tires. We’re new to the trucking industry so we had to get our DOT number, hire a driver, etc. ******* *********, our salesman agreed that it would be fine for the truck to sit on their lot until we was ready for it. While the truck was sitting at MHC, I decided to get a cattle guard installed which was 2,500. On 7/24/2023, I contacted ******* ********* asking him when could he deliver the truck to me at the ******* ***** in Bethel, NC. ******* delivered the truck around 3:30 pm on 7/24/2023. While at the ******* ****** I asked ******* if he could pump the diesel for me in which he did. He never mentioned anything about the truck was low on DEF and that there were warning lights on. So the next morning 7/25/2023 I met with my driver and supervisor at the ******* *****. The plan was to go to Pinnacle in Wilmington, NC to pick up our trailer. Once my driver started the truck he saw a warning light and that it was low on DEF. The warning sign informed him to turn the truck off, in which he did. I immediately called ******* and he stated that the truck needed DEF and if that didn’t work that it would need a sensor. (I thought to myself if the truck needed DEF, why didn’t ******* tell me that yesterday when he pumped the diesel for me.) My driver pulled to the pumps and put DEF in the truck and it still had the warning lights on and it wouldn’t drive over 5mph. I called ******* back again to inform him that the truck still had warning lights and needs to be looked at. Me, my driver, and supervisor left the truck once the mechanic arrived to the ******* *****. About a hour later, I received a call from ******* stating that MHC has to tow the truck in to there shop because someone put diesel in the DEF tank. However, I have a receipt that I paid for DEF on that date and not diesel. ******* and I was told that the repairs done was a new DEF system. On 7/28 me, my driver, and supervisor went to MHC to pickup the truck so we could try to head to Pinnacle in Wilmington once again. When we picked up the truck my driver informed me that a warning light was on. So I called to inform ***** ***** about the light since he was the one who had just given me the keys. ***** stated that once he drives the truck for 15 or 20 minutes that the warning light will go off. However, we drove to Wilmington to pick up the trailer and the light remained on the entire time. Once we started leaving Wilmington with the trailer the truck broke down before we could get on Hwy 40. I had to get the truck towed back to MHC which cost me $2,325 The truck stayed at MHC until 8/3/2023. ***** and ******* told my ******* that the repairs done was the alternator, and they reprogrammed the computer. Yet, we never receive any paperwork showing anything about any repairs. From the time we received the truck we’ve never received the history on the truck. Making me believe that there have been Negligent Repairs done on the truck. On Monday, 8/7/2023 we started our first week of work. On the first day of work the airbags busted causing my driver to not be able to move the load. He had to wait for ******* ****** *** **** ******* which is who ******* called to come assist. ******* came on site and replaced 2 airbags which cost us $853.60. The next day 8/8/2023 the warning light came back on and one of the tires blew out causing the wheel guard to fly off. ******* paid for 10 brand new tires and come to find out there are all recaps on the truck. One thing ******* specifically told ******* ********* was that he didn’t want any recaps on that truck and to find out that all the tires in the truck are recaps, is disappointing to say the least. When the tire blew my driver couldn’t drive from the location he was in because of the wires showing on the tire. ******* called ****** **** in Fayetteville, NC to come and replace 2 tires. The bill from Colony Tire was $826.95 The next day I decided to text ******* and let him know the warning light was back on and we need to bring the truck in to be inspected. On 8/10/2023 my driver drove the truck to MHC and they informed me that they had to keep it to take a look at it. 8/15/2023 I received a call from ******* ******, the shop’s foreman informing me that he had sent me an estimate to my email address. I looked at the estimate and it’s for $11,679. At this time, I’m speechless to see a bill and we only had possession of the truck for 1 day before the nightmares started. In edition to that we paid extra for a warranty that covers nothing. Making me believe that there is a Breach of Express/Implied Warranty. On the same evening 8/15/2023, I received a call from ***** the general manager. ***** stated that he was sorry that ******* ****** had sent me the invoice before he had a chance to adjust it. ***** said that he wanted to offer me a good Will of 3,000 off of the 11,679 repair bill. I informed ***** that I would talk to ******* about it and one of us will get back in touch with him. Two days later ******* contacted ***** to discuss selling the truck back to MHC. ***** informed ******* that he would talk it over with ******* ********* and get back in touch with him. As of today, we have yet to hear from ***** or ******* ********* about the truck. With all the nightmares and headaches we’ve experienced with this truck, there is no way MHC in Battleboro, NC could have performed a 150 point inspection on it. We have not been able to work a full day without any issues with this truck. We have a contract hauling grain. However, we’ve only been spending money and not making any. I have all the receipts if needed. This truck isn’t fit to meet or pass DOT requirements. Additionally, with the Misrepresentation, Fraud and Unprofessionalism that we’ve experienced we would like our money back for this purchase. Thank you