ComplaintsforEighteen Capital Group

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented apartment in 2022 from them. They put on my credit report that I owed them 412.00 for water and carpet cleaning. There is no way you can pay with water bill without paying rent it was included in the rent. They kept my deposit. My apartment had flooded so bad I couldn’t sleep in my bedroom for about 2 weeks and the kitchen sink came up with disgusting things. My ceiling caved in in one of the bathrooms and in the hall way.

  Business response

  10/24/2023

  please reach out directly to Eighteen Capital Group to seek resolution.

• Initial Complaint

  02/25/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Vacated property **** **** ** *** ** 12/01/2022 but paid rent for a further 2 months to complete the lease2/11/23. I turned off heat/air, Fridge, cleaned except for vacuum and filling plaster in a couple holes left in the walls, until the last day of lease.  02/11 I emailed asking where I can leave the key later today when I finished exiting the apartment. I paid for this day until 12AM and was completing 2 small tasks I could not do until after 6pm that day. ( see attached email dated 02/11/2023 # 3)   I moved into a new home 12/01/22. My bills in the vacant apartment were the largest during these months. (see attached billing statements) # 4 Unfair utility electric and waterbills. #** *****   statement in water dates; these dates are the exact same dates already paid for in previous statements *******) (missing certain months' statements. Cant retrieve I have no access to their online resident site any longer.  Bill statement for DATES after end of lease#4B Refused to provide me with the complex notice of  utilities  (see attached email dated 10/30/2022)#2   Unfair made up move out charges. see #** *****Utility bills have risen since I asked for proof of utilities. #** *****

• Initial Complaint

  12/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Despite having notified the apartment complex in writing many times, I have not had heat in my apartment since at least 10/19/22 when I made my first maintenance request. Since then, I have filed 8 maintenance requests to document the ongoing issue. I have also communicated via email to the property manager to let her know that the heat is not working. I have called the corporate office as well, and I emailed them using the “contact” feature on the website, but I did not receive a response. No email address was provided for corporate, so I do not have a receipt of that contact attempt. I have been paying the full amount of rent during this time, though my lease says rent will be abated if needed repairs are not done in a timely manner.

• Initial Complaint

  11/21/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We signed the lease to our apartment 11/16/2022. We moved in the first day, and as we were moving our things in we see at least six baby roaches crawling all over the walls. The smell of this place was awful. The floors weren’t mopped, there was multiple spots that weren’t even swept. There is water damage all over the hard wood floors. The sink leaks. There’s so many outlets that don’t even work. They will not refund us or break our contract. They said there’s no availability for another unit until January. The only way they said we can get out of the contract is to do a buy out which will cost 2 months rent. I have pictures and videos, and spent hours trying to clean but gave up after having baby roaches constantly all over everything. My furniture is ruined and now I’m scared to take those roaches with me when we move out. This place is infested with roaches and it’s disgusting. They have a “show room” that they show future residents and it looks nothing like the actual units. I’m extremely disappointed and frustrated because we’ve paid $670 in total for the application fees, deposit, and rent.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  ***** ****** ********* ******* **** ** *** *********** * ********** ***** ****** * ******* ******** * *** ****** *** ********** ** ***** ******* **** * ***** ******** ** ***** ******** ** ***** ******** ***** * *** ****** ** *** ******* ******* * ******************************* ******* **** * ****** **** ****** ****** **** ****** * **************** ******* ****** * *********** **** - 04/27/2022 Paid $85 for an application fee and $100 to hold an apartment. The $85 was not refundable if denied housing, but the $100 was guaranteed to be returned if not housed. I was denied an apartment on April 27th, 2022, and to this day November 7th, 2022, I still have not received my refund. They have not been helpful at the apartment complex. They have told me every month someone would be in touch with me concerning my issue and absolutely refuse to give a corporate headquarter's phone number. I have included a detailed PDF concerning the entire situation over the last 6 months.

• Initial Complaint

  05/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have resided at ****** ***** ********** since July 25, 2020. Back in February of 2022 I applied for a state funded rental assistance program. I did inform the office manager, ******* ***** that I had been approved. On April 16, 2022 I received legal documents stating that I was being sued for past due rent. I contacted the office and was informed that they had not received a rent payment since March. I was able to view my online statement I had been charged $200 in late fees and $425 in legal fees. The way that I was notified was extremely unprofessional. I did call the office and I spoke with Sebria. She said the she personally put a 30 day notice to pay on my front door but, I’m not sure why such sensitive information was left on my door and not sent by certified mail. When I was notified the payment had never been received I was to get everything fixed and the check was received by the office the next week. I am upset because if I had simply been notified this could have been avoided.I did plan to pay the full amount of rent that was due for the month of May. I still wanted to speak to someone regarding the legal fees, because I shouldn’t be responsible for them. I was able to speak to someone at the corporate office who was less than pleasant. During this call I was told she needed to contact the leasing office but I never heard back from her. I continued contacted the corporate office multiple times to leave a message for someone to call me back. I did go to the leasing office to speak to ******* and I was told that it was determined by their lawyer that I am responsible for the legal fees. There is nothing in my lease that states if legal fees occur that I as the tenant am responsible.I still submitted a money order for $700 on May 5th. I received a call from ***** and was told I needed to pickup my money order because it didn’t cover all the fees. After this I was charged a $100 late fee for May. I just want to get answers.

• Initial Complaint

  12/12/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My house burned in December 2020 and from that point I had to live in various apartments until my house was rebuilt. I lived in the ****** **** apartments #*** located in ****** ***** ******** **** ********* *** *****, owned by the E18hteen Capital Group ***** ******** ** *** **** ******** ** **********, for approximately 5 months of this year. My house was completed on the last of June 2021 and I moved out of the ****** Apartments on the 2nd of July 2021. I paid $1100 dollars for July's rent and asked ******* ***** the manager for a refund. She said that I was not due one. I Wrote ***** ********* at their Corporate office in Leawood, KS and she interpreted my request as asking for my deposit, which I wasn't. I spent only two days in July in their apartment, but paid rent for the entire month of July. They owe me for the remainder of July. ***** ********* said she would get back with me but never did.

• Initial Complaint

  11/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to view this apartment on September 22nd 2021 and it was a nice apartment which the woman said this was the unit we were going to be moving in so when it was time for me to pay the deposit i asked can we view the exact apartment and they said not unti we payed our money so when i payed and we went to view it, the apartment was disgusting and not what the showed us and told us we can’t get our money back even tho they verbally told us this was the unit we was moving into just to get a nasty one with roaches and mold and broken cabinets

  Business response

  12/07/2021

  You can reach us on more direct channels. Eighteen Capital Does not engage through the BBB. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩