Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against ATI TEAS for failure to provide the service I paid for.
  
  On 9/12/25, I purchased a transcript credit through ATI TEAS with the understanding, based on their own policy, that this credit could be used at any time to send my test results to institutions. However, when I attempted to transfer my transcript, I was unable to do so. I contacted ATI customer service multiple times and was informed that neither I nor their agents had access to the transcript, meaning the credit I purchased is unusable.
  
  ATI has refused to issue a refund, citing a “no refund policy.” However, this is not a case of buyer’s remorse or incorrect purchase on my behalf . I did want and need the product I purchased. This is a case of ATI failing to provide the product/service I paid for. A “no refund” disclaimer does not absolve a company from delivering the purchased service. By refusing to issue a refund for an unusable transcript credit, ATI is effectively charging customers for a product they cannot access or use, which is misleading and unfair business practice. It’s a non functioning product and the failure to deliver goods and then saying its on the buyers dime is deceptive business practices.
  I am requesting a full refund of 29.99
  Thank you for your attention to this matter.

  Customer Answer

  Date: 09/15/2025

  They stated they will provide me a refund after stating again this was not my fault and to deny me a refund for an error on their end is unacceptable. I’m now just waiting to see if the refund is honored and I receive it within the 3-5 business days as stated . 

  Business Response

  Date: 09/17/2025

  Thank you for contacting ATI,

  It appears you contacted us and we were able resolve this for you outside of the BBB. Please let us know if you need further assistance. 

  Thank you,

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The school utilizes this program for nursing students nationwide. I believe the school uses this program to control the pass and fail rate of their institution. Some programs can get students ready with a guarantee to pass their nursing board.

  Business Response

  Date: 09/03/2025

  Thank you for contacting ATI.

  We unfortunately don't quite understand your complaint or what your desired outcome is. Please feel free to contact your business at ###-###-#### so we can assist you. 

  Thank you,

• Initial Complaint

  Date:08/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a nursing student at Central Arizona College and have been trying for 3 weeks to make a required payment on ATI’s website using a valid discount code (***********). The code is accepted, but the site freezes when I click “Submit Order.”
  
  I have:
  • Tried Safari & Chrome on multiple devices
  • Cleared cache/cookies
  • Allowed pop-ups
  
  • Changed networks / used a dell laptop, Mac, iPad, iPhone, lenovo laptop, and school desktop
  • Entered billing manually
  • Tried multiple valid cards
  
  I have contacted ATI repeatedly by phone, live chat, and email. Support only repeats the same troubleshooting steps and refuses to escalate. I was promised a call back that never happened. My nursing program director also called on my behalf, but ATI was still unwilling to assist or offer a workaround.
  
  A classmate was able to pay immediately without the code, proving this is a code-specific system error. My payment is due tomorrow and I risk a late fee because ATI has been unable or unwilling to resolve this issue.
  
  Desired Resolution:
  Process my payment with the discount code applied, or allow me to pay in full now and refund the discount amount. Remove any late fee caused by this delay.

  Business Response

  Date: 08/19/2025

  Thank you for reaching out to ATI.
  

  We apologize for the lack of callback from our agents, but
  we are glad to see that you were able to successfully complete your payment.
  Please understand that ATI is unable to approve refund requests for semester
  payments mandated by institutions. Regarding the coupon code, ***********, it
  is not valid for the type of purchase you were attempting to make. We apologize
  for the system not providing an error message, which may have caused confusion
  during the payment process. Unfortunately, we are unable to issue refunds for
  transactions involving invalid coupon codes.
  

  Thank you for your understanding.

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multitudes of questions in their “ATI TEAS” mobile app are INCORRECT. Words necessary to answer questions are not italicized for example. Many question answers are falsely marked as correct/incorrect. It’s suprising to see a company getting so much revenue with a monopoly on the TEAS have such an indifferent attitude towards their users trying to use an unrefined app with straight up false question answer pairs. ATI, did you computer generate these questions? I don’t mind, but if you could have a tea, spend a day or two reviewing each of the 2300 questions, surely, it couldn’t take much time and your users would much appreciate it. Is this false advertising? I’m not qualified for that but certainly they should be more responsible to their obligate users if they want to keep licenses and revenue for coming decades.
  
  For the 80 dollar package the only thing of value is the two practice questions

  Business Response

  Date: 06/27/2025

  Good morning,
  ATI appreciates any feedback in regard to your ATI study material. We take the quality of our material very seriously and want to ensure that you as a student are getting the most accurate information for your studies. We will forward this information to our Product Development team to review. Please feel free to reach out to us if you need further assistance. 

  Thank you,

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost internet during the exam and it cost me 15 points on the section of the test I was taking compared to the previous time I took it.
  
  I contacted the company and they refused to do anything, told me my only option is to pay to retake the test. The test is four hours and I was on the last section. I failed the section. I would have to sit through the ENTIRE test all over again to improve the score on the one section I was taking. I took the day off work to take this test. I have three kids, a job and am trying to get into school. It’s not as easy as “paying to retake” the exam. I studied for MONTHS and this company really hurt me.
  
  Everything better work perfectly when you sit for this test because ATI will NOT work with you. They will not refund, they will not let you retake any portion of the test for any issue, and they will not let you speak to anyone other than a rep who will respond with a standard corporate PR statement that means nothing.
  
  This company is dishonest and unethical and there is no accountability for how they administer their test. They just want to make money off college students who are required to take it. Protect yourselves students.

  Business Response

  Date: 06/10/2025

  Thank you for your feedback. Due to the Family Education Rights Privacy Act (FERPA), ATI is not able to share on a public website any educational records or data pertaining to any specific student. We appreciate your collaboration with our Proctor department thus far, and we highly recommend that you continue to work directly with them for any further assistance regarding this specific issue. They are best equipped to provide you with the necessary support and guidance.
  Thank you.

  Customer Answer

  Date: 06/10/2025

  
  
  Complaint: 2*******
  
  
  
  I am rejecting this response because:

  You are not respecting the Family Education Rights Privacy Act (FERPA) you are avoiding having to respond which is the same thing you did when I tried to contact you. No response, followed by copy and paste corporate PR, followed by we’re respecting the Family Education Rights Privacy Act (FERPA). You got away with ripping me off.

  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 06/17/2025

  Good morning,
  In accordance with FERPA regulations, we are unable to
  disclose specific details about exams on public platforms such as the Better
  Business Bureau. We recommend contacting our Proctoring department for any
  questions, concerns, or clarifications regarding your exam. Our team is
  dedicated to providing assistance and support to ensure a smooth exam
  experience for you. Should you require further information or have any
  additional inquiries, please do not hesitate to reach out.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was taking a TEAS online test and had issues with my macbook not working the day of the test and could not use that device to get on and didnt have any other device that could get on the test and i was attempting to get on the test a hour prior to start time and called for technical assistance and then were told that i'd have to go get my macbook repaired by apple and that i need to contact customer care about obtaining a reschedule date or a refund i was then directed to email the online store and was told I'd have to pay for a reschedule when there was nothing I could do to get on the test, my macbook was brand new and needs to be repaired at apple so clearly I could not take the test that day I don't see why I'd be unable to get a rescheduled test when I had done everything I could do to attempt to get on the test, I do not need a refund but I would like to get a rescheduled day for the test without paying 150$ again.

  Business Response

  Date: 04/03/2025

  Thank you for contacting ATI.
  We provide our technical requirements on the website prior
  to registering for the TEAS exam along with a Dry Run test so you can test your
  device.  Down below are the instructions taken from our
  website about the dry run.
  

  Dry Run 101
  The purpose of the dry run is to walk through each step in
  the online exam process before your actual test day. 
  This will help identify any issues beforehand, as well as give you an idea of
  what to expect.
  Before starting the dry run, you should:
  Make
  sure your laptop or desktop computer is fully charged and equipped with a
  webcam and microphone.
  Close
  all other windows and documents on your computer.
  Have a
  government-issued photo ID card available.
  Find a
  well-lit space and be ready for a desk scan prior to your assessment.
  Check out this exam environment guide for helpful tips.
  Position
  your webcam from your shoulders up so that your face is fully
  visible. 
  
  Technical issues on the user’s end don’t qualify for a
  reschedule however, we can make a one time exception and reschedule the exam
  free of charge. Please email [email protected] if you would like for us to reschedule your exam date. Please make sure you test your system as well to ensure a smooth testing experience as well. 

   

  Thank you

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order information from this Business and paid $224.52 for the study material. I also took two test that cost $87.00 The first test I took was in October 26 ,2023. The second test was November 13, 2024. I did a survey questioning how the same score was calculated for both test that was given.
  The next week the score was taken off of the website. I called to ask about the purchase and why was the test score not available on the website. I witnessed that they make us write our name on the scratch paper for the test at Malcolm x College. The test is a proctored test so on the website it advises the paper to be blank or they will pick it up on the camera. I feel completed scammed out of my money. I called ATI and a customer service representative named Angel got very disrespectful when I asked about the removal of my test score. She claimed I had two accounts the representative I called prior stated the score was pending. I just want a refund since this company totally set the test. The night before taking my test the website kept shutting down while I was studying. It's a shame that these people are getting away with one of the biggest test scams for nursing school. I just want my money back because I did not get what I paid for.

  Business Response

  Date: 11/26/2024

  Thank you for reaching out to ATI. We apologize if you had
  an unpleasant experience with one of our agents. We have thoroughly reviewed
  the call in question and have addressed the issue with the agent involved.
  

  Unfortunately, we are unable to issue a refund for the study
  materials you purchased. While these materials cover the content and
  information necessary for the proctored test, they do not determine the outcome
  of the test or whether the user passes. The passing criteria is solely based on
  how well the user answers the questions correctly during the proctored tests.
  

  Regarding the removal of your scores from your account, we
  would recommend contacting the school with which you took the test. It appears
  that the request to remove your scores was made by the school itself. However,
  we have decided to make an exception in this case and issue a refund of $87 for
  the test fee. We will process the refund within the next 48 business hours, and
  you should expect the funds to return to your account within 3-5 days.
  Please do not hesitate to reach out to us if you have any
  further questions or concerns.

  Thank you

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with ATI to take a test that cost me $170 to take Sid test. I called before the test time to inform of the message that popped up that I was doing some thing that required ATI downtime. The first representative said that she couldn’t help me. She didn’t understand why that was popping up. We updated my chrome test download the date of test 430 logged in clip clicking begin test but it was too early 445. Try to do it too early for 50. I did it. It wouldn’t let me so I called and let them know like not letting me even begin my test. Don’t know what the issue is but it’s not resolving the issue when I spoke with someone in IT he did not know how to navigate my screen which went over the allotted timeframe because IT did not know how to effectively do their job in a timely manner so when I did have access to take my test, it was 15 minutes past the time that I could take my test , I contacted T about it. I was told that it was another student first thing that was not correct. Then I was told oh let me see if I can get a hold of somebody that was even more time that went by as I waited I was informed your past the timeframe of when you can take your test. I let them know. Hey IT took way too long to do this because they didn’t know how to effectively do their job. I reached out to the company. I just wanna take my test. We can reschedule it for a later time I was told we cannot reschedule, but you can pay for another one. This does not fall on me as they did not effectively do their job in a timely manner. Phone calls are recorded so it should be able to tell you how the process went. I would like that to be pulled. I would like a refund or to take the test because ATI saying no it’s not us it’s you , but it was not me that stopped me from being able to take my sister in a timely manner it was the staff of ATI and IT !

  Business Response

  Date: 11/13/2024

  Thank you for contacting ATI,
  Our website states the following:
  “ATI will provide a TEAS Dry Run assessment with your TEAS
  Exam registration that should be completed prior to your remote (at-home) exam.
  The purpose is to go through all system checks to make sure there are no issues
  before beginning your proctored TEAS exam. Your dry run can be found once you
  log into www.atitesting.com/login and
  click the MY ATI tab followed by the TEST Tab.”
  If certain tech requirements are not met before testing, you
  will have to do so during your test time. Note: ATI does not consider technical
  issues on the tester’s computer or Internet to be a valid reason for a refund
  or free reschedule exception. Please make sure all technical requirements are
  met before the start time of the assessment and use the Dry-Run assessment if
  necessary to test your system.”
  Unfortunately, if you were unable to install the Respondus
  lockdown browser or access the test before the cutoff time, you will not be admitted
  into the exam. We provide the Remote Proctor Dry Run test for testers to test
  their system prior to the exam. Our records show that you haven’t accessed the
  Dry Run prior to starting your exam. Unfortunately, this test is non-refundable
  if you’re unable to start your exam before the cutoff time. This information is
  also stated on our website:
   “Please note: By
  clicking the “Register” button I agree to test on the selected date and
  understand that the test will be given using ATI Remote Proctoring Services,
  described in ATI Terms and Conditions available on the ATI website.?I understand that I am
  responsible for repaying and rescheduling for a new test if I am unable to
  attend my scheduled date.
  If you are more than 30 minutes late to the exam, you may
  not be admitted, and no refund or reschedule will be offered.”
  Thank you.

  Business Response

  Date: 11/19/2024

  Thank you for reaching out to ATI.
  We understand that technical issues can be frustrating. However,
  it’s crucial to ensure that all technical requirements are met before the start
  of the assessment. We strongly encourage users to test their systems using the
  Dry Run prior to the exam date.
  Please note that our Technical Support agents are available
  to assist you during testing if needed. However, it remains the user's
  responsibility to ensure their system is properly tested before the exam.
  Unfortunately, if you were unable to install the Respondus
  lockdown browser or access the test before the cutoff time, you will not be
  admitted into the exam. The Remote Proctor Dry Run test is provided
  specifically for testers to test their systems prior to the exam. We regret to
  inform you that this test is non-refundable if you’re unable to start your exam
  before the cutoff time.
  If you have any further questions or concerns, please do not
  hesitate to let us know. We are here to assist you.

  Customer Answer

  Date: 11/29/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/20/24-09/30/24
  For testing I paid $120
  The business committed to providing resources to become a successful nurse. This company accused me of providing a third party to test on my behalf which has caused a deter in my life. When asked for specific details about the alleged incident to understand the nature of the accusation , the company refused to speak or show any proof. The business refused to resolve the issue or come to an agreement.

  Business Response

  Date: 10/23/2024

  Thank you for your feedback. Due to the Family Education
  Rights Privacy Act (FERPA), ATI is not able to share on a public website any
  educational records or data pertaining to any specific student. We appreciate
  your collaboration with our Test Security department thus far, and we highly
  recommend that you continue to work directly with them for any further
  assistance regarding this specific issue. They are best equipped to provide you
  with the necessary support and guidance.
  Thank you.

  Customer Answer

  Date: 10/24/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: your test security department is failing to reply or provide me (the accuser) of such action. I would greatly appreciate any effort to help resolve this matter.
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 10/31/2024

  Thank you for contacting ATI,
  

  We connected with our Test Security team who informed us
  that communication was sent to the user. The communication sent stated that
  Test Security’s decision is final and no more information will be provided.
  Again, we can’t discuss the details of your situation on a public site due to Due
  to the Family Education Rights Privacy Act (FERPA).
  

  Thank you

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/21/24 I was scheduled for my exam and I could not get into my exam. I called and I emailed. I finally got in contact with a proctor and he was unable to help. He transferred me to tech support. No one answered. I waited an hour. I called back while still on hold with tech and the second proctor told me that tech left at 12:30 that’s why no one answered. I hung up and the proctor was able to get me in the exam 15 mins before it ended. My exam was 4 hours but I only got to complete 50 mins of it. The proctor left the exam and closed me out of it. I was not refunded and my score was 25% they will not remove the score.

  Business Response

  Date: 10/04/2024

  Good Afternoon,

  Thank you for reaching out to ATI. Due to the Family Education Rights Privacy Act (FERPA), ATI is not able to share on a public website any educational records or data pertaining to any specific student. We appreciate your collaboration with our Proctor department thus far, and we highly recommend that you continue to work directly with them for any further assistance regarding this specific issue. They are best equipped to provide you with the necessary support and guidance.

  Thank you.