Customer ReviewsforIntegritySpas.com

I was nervous about Purchasing my spa from integrity spas because of bad reviews during extended delivery times from covid I ordered my Bimini spa. And it was make sure in the time frame. I was given and we were over the moon. Pleased with the quality and all of the extras that did not Cost extra. We use it often and I found it to be very well made. And when I have questions jay always answers the phone and is willing to answer them. I would not hesitate to order another product from integrity spas

Thank you for taking time to leave a review! We are glad you are enjoying your Bimini spa!

I have had the Grand Cayman Extreme Dual Zone Swim Spa Hot tub for the past 14 months. Great product for an amazing price! Swim every morning and soak every night. Customer service has also been great.

Thank you for the review! We are glad you are enjoying your Grand Cayman Extreme Dual Zone Swim Spa!

We purchased the Big Kahuna paying 1/2 down in 2022 and made it clear we were not in a rush. We paid the second half in 2023 and received the unit April 19,2023. Visual inspection of the unit at that point did not show anything but after filling it and starting to use it I noticed that some of the spinners would pop out. I would push them back into place only to have them pop out again. Then I realized that the plastic clips that hold them in place were broken. I took pictures and notified Jay who responded and said he would send them out right away. This was in July. A month passed and I had not received anything and emailed again. Jay responded and said that he was sorry but the units were on back order. I tried again in November and he said he would send them out "immediately." It's now January 2024 and I still have not received anything and he's not responded to my last 2 emails. Additionally, the wifi unit is a waste of money. It's never worked and I was directed to call another company in California. The bluetooth unit is hit and miss and I find that it's easier to just manually operate the unit. Overall, we are happy with the unit spa and you cannot beat the price. It's easily 2x more anywhere else for a comparable unit. I would still recommend Integrity but with the caveat of lowering some expectations in terms of service. I think once we get all these hiccups worked out we will have a fantastic spa.

We sincerely apologize for the issues this customer has experienced. We hold ourselves to a higher standard and are taking steps to insure this doesn't happen again. The new jets have shipped to the customer and we are following up to insure all concerns are resolved to their satisfaction. We want our customers to be 100% satisfied with not only their spa but our customer service as well!

My wife and I purchased the oahu last year. And we have used it almost every day. It is an absolutely fabulous spa. The process of buying was seamless from the day we ordered it to the day. It was delivered. Helpful friendly people all the way through. I couldn't recommend them anymore highly than I do I believe they have one of the best products on the market.

We are glad you are enjoying your Oahu spa! Thank you for the review!

I purchased my spa in 2022. I used it and loved it. Delivery was sooner than first estimated. Anytime I have questions, they do not hesitate to answer them. I would recommend Integrity to everyone.

Thank you! We are glad you are enjoying your **** spa!

We now have our 3rd integrity spa. The hot tubs are fantastic, and the customer service is second to none.

Thank you for the review and the repeart business! We are glad you are enjoying your third Integrity Spa!