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Business Profile

Hot Tub Parts

IntegritySpas.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Parts.

Reviews

Customer Review Ratings

4.7

Average of 44 Customer Reviews

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Review Details

  • LEROY L

    Date: 05/30/2025

    WE BOUGHT OUR AURBA SWIM SPA IN 2014 AND HAVE LOVED HAVING IT. ANY TIME WE HAD ANY ISSUES I CALLED AND THEY HAVE ALWAYS TOOK CARE OF US. I HIGHLY RECOMMEND BUYING FROM INTEGERTY SPAS

    IntegritySpas.com

    Date: 06/02/2025

    Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been enjoying your Aruba Swim Spa since 2014 and that we’ve been able to assist you whenever you needed. Your recommendation means the world to us, and we truly appreciate your continued trust and support.
    We look forward to serving you for many more years to come. If you ever need anything, please don’t hesitate to reach out!
    Warm regards,
    The Integrity Spas Team

  • Carrie D

    Date: 05/20/2025

    I bought the Barbados model swim spa from Integrity Spas in 2022 and we are still in love with our spa. The company made the ordering process easy and their product has been amazing. We are looking forward to many more years with our swim spa. Highly recommend this company.

    IntegritySpas.com

    Date: 05/21/2025

    Thank you so much for your kind words and fantastic review! We're thrilled to hear that you're still loving your Barbados Swim Spa two years later. It means a lot to us to know the ordering process was smooth and that the spa has continued to deliver a great experience. We're honored to have earned your recommendation and look forward to being here for you for many more years of enjoyment. Thank you for choosing Integrity Spas!

  • Chris C

    Date: 04/10/2025

    We purchased a spa from integrity spa back in 2020. We absolutely love it not only did we save a lot of money. Customer support is amazing. It’s a beautiful spa. I’ve seen similar spas on showroom floors for twice the amount we paid. I highly recommend this company.

    IntegritySpas.com

    Date: 04/11/2025

    Thank you for the review! We are thrilled you are still enjoying your Oahu spa after five years!

  • George B

    Date: 12/12/2024

    My Integrity Hawaii hot tub spa was delivered and installed On November 18, 2024. Order was placed on August 7, 2024. All good things take time, and I was told right up front it would take this time to have it built, shipped and installed. I'm very happy with my new spa. It is every thing I hoped for. I had a glitch in the heating element on the second day of ownership, and Jeff had the part delivered the next day. A shout-out to Nathan with SPA Hot Tube Repair LLC in Phoenix, AZ who was sent out by Integrity. Nathan was here the next day and had the part installed in about an hour. I was very impressed with Integrity Spas with their quick response time to my needs. The spa is awesome. The lounge seat will have you floating in the water while getting a terrific massage. The water and air diverters work great. Giving you the ability to control each jet and fine-tuning your spa experience. I love the adjustable spa lights. Unique. I've only had the spa for two weeks, but I want to let you know how happy I am with my purchase, and it has been a pleasure working with Jeff and Jay. They always answered the phone and I got my questions answered right away. I highly recommend doing business with Integrity Spas. George B, PHX AZ

    IntegritySpas.com

    Date: 12/13/2024

    Thank you for the review! We are glad you are happy with your new Hawaii Spa!

  • Avery M

    Date: 12/02/2024

    Jay was great! Everything was super smooth and the best value anywhere! Highly recommend! 10/10

    IntegritySpas.com

    Date: 12/04/2024

    Thank you! We are glad you are enjoying your Grand Cayman Extreme Dual Zone Swim Spa!

  • Nicole C

    Date: 08/05/2024

    Great service and product. I looked around in TX but couldn’t find a better option. Delivery was smooth and product was great!

    IntegritySpas.com

    Date: 08/07/2024

    Thank you for the review! We are glad you are enjoying your Grand Cayman Dual Zone Swim Spa!

  • Randy S

    Date: 05/02/2024

    I was nervous about Purchasing my spa from integrity spas because of bad reviews during extended delivery times from covid
    I ordered my Bimini spa. And it was make sure in the time frame. I was given and we were over the moon. Pleased with the quality and all of the extras that did not Cost extra. We use it often and I found it to be very well made.
    And when I have questions jay always answers the phone and is willing to answer them.
    I would not hesitate to order another product from integrity spas

    IntegritySpas.com

    Date: 05/03/2024

    Thank you for taking time to leave a review! We are glad you are enjoying your Bimini spa!

  • Josh V

    Date: 03/16/2024

    We ordered a Jamaican spa in 2020. There were long delays because of the C word mostly. It ended up being 10 months instead of 10 weeks. Spa arrived shipping damaged but they promised to repair and gave guidance and ordered parts. It took alot of back and forth and well over a year but they resolved the issues in the end and I am a happy customer.
    If you purchase from them understand their service is not as capable as a local spa dealer. Their build quality is not super top notch either. I had to put their service to the test more than most and I can say that they care and will do whatever they can to make it right. For the value I got a working product that took effort and patience on my part and I highly recommend Integrity. I will definitely order from them again with that mindset.

    9498

  • Jeff B

    Date: 01/22/2024

    I have had the Grand Cayman Extreme Dual Zone Swim Spa Hot tub for the past 14 months. Great product for an amazing price! Swim every morning and soak every night. Customer service has also been great.

    IntegritySpas.com

    Date: 01/23/2024

    Thank you for the review! We are glad you are enjoying your Grand Cayman Extreme Dual Zone Swim Spa!

  • Rob P

    Date: 01/04/2024

    We purchased the Big Kahuna paying 1/2 down in 2022 and made it clear we were not in a rush. We paid the second half in 2023 and received the unit April 19,2023. Visual inspection of the unit at that point did not show anything but after filling it and starting to use it I noticed that some of the spinners would pop out. I would push them back into place only to have them pop out again. Then I realized that the plastic clips that hold them in place were broken. I took pictures and notified Jay who responded and said he would send them out right away. This was in July. A month passed and I had not received anything and emailed again. Jay responded and said that he was sorry but the units were on back order. I tried again in November and he said he would send them out "immediately." It's now January 2024 and I still have not received anything and he's not responded to my last 2 emails.

    Additionally, the wifi unit is a waste of money. It's never worked and I was directed to call another company in California. The bluetooth unit is hit and miss and I find that it's easier to just manually operate the unit.

    Overall, we are happy with the unit spa and you cannot beat the price. It's easily 2x more anywhere else for a comparable unit. I would still recommend Integrity but with the caveat of lowering some expectations in terms of service. I think once we get all these hiccups worked out we will have a fantastic spa.

    IntegritySpas.com

    Date: 01/16/2024

    We sincerely apologize for the issues this customer has experienced. We hold ourselves to a higher standard and are taking steps to insure this doesn't happen again. The new jets have shipped to the customer and we are following up to insure all concerns are resolved to their satisfaction. We want our customers to be 100% satisfied with not only their spa but our customer service as well!

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