Complaints

This profile includes complaints for AMC Entertainment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AMC Entertainment

  11500 Ash St Leawood, KS 66211-7804

• 

  AMC Entertainment Holdings, Inc.

  600 Blue Ridge Rd Raleigh, NC 27606-6307

• 

  AMC Entertainment Holdings, Inc

  12575 Elm Creek Blvd N Maple Grove, MN 55369-7047

• 

  AMC Entertainment

  1647 South Stapely Dr. Mesa, AZ 85204

• 

  AMC CLASSIC Quincy 6

  300 N 33rd St Quincy, IL 62301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the AMC Grapevine Mills 24 - **** ********* ***** *******, Grapevine, Tx on July 17, 2025 around 12: 30 PM. There is a Caucasian female who is about 23-35 years old working at the Guest Services counter. She was not busy. I have dealt with her before and she is very rude and unfriendly to me. I always say "hello" to her and she says nothing but stares at me. She did it to me back in April 2025, and she did it today on July 17, 2025. However, today she blatantly disrespected me and ruined my time there. I was talking to her and in the middle of my sentence she cut me off in the middle of my sentence when I was about to buy a ticket, looked behind me and said "Can I help you Sir?" to the short Hispanic male with the ponytail who stood in line behind me. Even he felt sorry for me what she did as he gave me a look of complete sympathy for her disrespect towards me. She completely dismissed me and make me feel terrible to a point where I did not want to watch a movie there anymore. I was about to get a ticket to watch a movie but she was so mean to me that I left. Before I left, I got a small popcorn and had no choice but to walk past her again. She was still at the Guest Services desk and there was nobody there. Even though she treated me poorly, I was still nice to her and said to her, "See you later." She said NOTHING to me but glared at me and gave me an evil disgusted look. She was incredibly rude to me. I work in customer service too and I would never treat a guest like she treated me. There was NOBODY at guest services and it was not even busy. How hard would it be for her to TRY and be kind and at least say something or acknowledge me back? She is very rude. I do not know her name but she is a younger Caucasian female with blonde/brown hair and she worked at Guest Services in the afternoon. This female employee completely ruined my mood and I was going to watch a movie there but since she was so rude to me, I just left. She was very rude to me.

  Business Response

  Date: 07/18/2025

  Reviewed details provided. Guest has been contacted by AMC Guest Services team for assistance and review on this concern. Incident ************* for reference, if needed.

  Business Response

  Date: 07/21/2025

  We hold our associates to a high standard and expect that they will be friendly, polite, and professional in their interactions with guests. The information provided by this guest was forwarded to the appropriate internal parties at AMC's corporate offices, so this concern could be reviewed and addressed with the theatre's senior leadership team. We are confident they will be reviewing AMC's practices and procedures with the associate involved - to ensure that she is following AMC's procedures when addressing and interacting with guests.  
  
  As this involves an AMC associate, the concern becomes an internal HR matter, so we are unable to discuss or review and investigation, communications, or actions related to our internal review of this matter - beyond what has already been previously advised.

  Customer Answer

  Date: 07/21/2025

  It is July 21, 2025 and the company has not contacted me about this matter. The last time I was given an email from them saying they would forward my complaint to the management for them to contact me. The management never attempted to call or email me back. I am unhappy with the rude customer service and the way the AMC employee treated me. BBB closed my complaint quickly and I would like the BBB to reopen it for at least 1 week to see if the AMC management at the Grapevine Mills location would respond. Their customer service is extremely poor and unprofessional.

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a paying AMC Stubs A-List member with AMC theaters since October of 2021. I am enrolled in the plan that currently costs $23.99 per month. There have been small price increases in that plan since I first became a member. It recently came to my attention that AMC has been overcharging me by about $2.00 every month, which adds up to a total of $97.20 over the past four years or so.
  
  There is no explanation for this extra charge. On my account page, AMC clearly states that I am enrolled in the plan that costs $23.99+tax; however, at the bottom of that same page, it notes that I am being charged a monthly rate of $25.99+tax, for a total of $28.13. I know this is incorrect because someone enrolled in my same plan, who lives in the same household, is being charged $23.99+tax, for a total of $25.97.
  
  When I reached out to AMC initially, they immediately had to escalate the issue. After over a month of me checking in via email (total of 11 emails to AMC) and being promised that the issue would be addressed as soon as someone was available, it appears my ticket has been closed. I reached out again and haven’t received any response in several days.
  
  For this month (July 2025) it appears I was charged the correct amount, and hopefully that issue has been rectified moving forward (I can’t be certain, again, because no one has responded to the actual issue). However, I am still owed a refund of $97.20 for the months that I overpaid.
  
  Dealing with customer service has been frustrating and slow. I’m not sure the issue was ever escalated, and communication certainly doesn’t reflect that AMC values its paying subscribers.

  Business Response

  Date: 07/18/2025

  Reviewed details provided. Guest has been contacted by AMC Guest Services team for assistance. Incident ************* for reference, if needed.

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent: Missing AMC Rewards Points – Immediate Action Required
  
  Dear AMC Theatres Support,
  
  I am writing to report a serious and unresolved issue with my AMC Stubs rewards account. I have been a loyal AMC customer for over a decade and an active AMC credit cardholder who consistently uses the card to earn rewards.
  
  As of July 22, 2024, my point total was 83,587. Shortly after, I saw my balance nearly double and had about five $5 rewards ready to activate. However, when I checked again in early July to use my birthday reward (June 29), my account had been completely wiped—zero points and no available rewards.
  
  I have contacted AMC multiple times through your online system with no response. I also called the AMC credit card provider and was redirected back to you—again, with no resolution.
  
  This is unacceptable. I’ve continued using my AMC card for large purchases, yet I’ve received none of the promised benefits. This is not only unethical but may be a breach of the cardholder agreement.
  
  Please investigate this issue immediately, restore my earned points and rewards, and provide a clear explanation. I expect a response within 48 hours or will escalate this further.
  
  Sincerely, ****** *****
  AMC Stubs and Credit Card Member

  Business Response

  Date: 07/10/2025

  Hi there,

  Thank you for this information! The last direct communication we see on our end from this guest was on 08/04/2024. However, I do see that their account is currently facing an error that our I.T. team is already looking into. We will reach out to them directly via Incident # ************* to assist. 

  Customer Answer

  Date: 07/15/2025

  
  
  Complaint: 2*******
  
  
  
  I am rejecting this response because:
  
  
  I’d like to clarify that I did send multiple emails regarding this issue prior to filing a report with the BBB. Some credits did show up in my account temporarily, but they have since disappeared. As of today, my account still shows a zero balance.
  
  This is not an acceptable resolution, and I’m requesting a full and permanent restoration of my account credits. Please escalate this matter and provide an update as soon as possible.
  
  Thank you,
  ****** *****

  
  
  
  
  
  
  
  Hi there,
  
  
  I’d like to clarify that I did send multiple emails regarding this issue prior to filing a report with the BBB. Some credits did show up in my account temporarily, but they have since disappeared. As of today, my account still shows a zero balance.
  
  
  This is not an acceptable resolution, and I’m requesting a full and permanent restoration of my account credits. Please escalate this matter and provide an update as soon as possible.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 07/16/2025

  Reviewed details provided. Guest has not sent any emails to the AMC Guest Services team in 2025 with the information provided. Please note that an email inquiry form can be completed at, ***********************************. However, we have followed up with the guest again today, 7/16/2025, reiterating their account was already sent to IT for further review (report *************). Guest was also informed on 7/10/2025 that IT has been reviewing.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ac not working

  Business Response

  Date: 07/09/2025

  Reviewed details provided. Guest has been contacted by AMC Guest Services team for assistance. Incident ************* for reference, if needed.

• Initial Complaint

  Date:07/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have three AMC Gold tickets. Per AMC's own FAQ page, while these are no longer accepted, they offer to replace them with comparable black or yellow tickets. I first reached out to their customer service on June 11th. After one reply telling me to email a different address (which I did), all my subsequent attempts to get in touch were ignored, and no replacement tickets or any explanation were offered. AMC is clearly trying to make this so difficult I will just give up.

  Business Response

  Date: 07/07/2025

  The gold/silver team reviews all requests in the order in which they receive the emails and they generally have an eight (8) week turnaround. Please be assured that as long as you sent an email to [email protected], they will reach out to you as soon as they are able to. 

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I uploaded gift cards amounting to at least $55 in early 2025. They were given as gifts so I do not have receipts. After seeing that my gift card balances were in the AMC app, on my account, in my "wallet," I disposed of the gift cards figuring I was good to use them.
  
  I went to use the gift cards yesterday and they were no longer in my wallet. AMC refuses to do anything about the matter--or even look into the gift cards that I loaded because I do not have the gift card numbers, which I would have if their app had stored the gift card information in the first place.

  Business Response

  Date: 07/02/2025

  Reviewed details provided. AMC Guest Services team has already been in contact with this guest via X/Twitter. Guest was not able to provide the gift card numbers or original purchase receipt for further investigation. Without this information, Guest Services team is unable to review further. It is also noted in the AMC Wallet on the website and app: "Once you add a gift card, its number and PIN will be masked for enhanced security, so be sure to write it down for your future reference. Once gift cards reach $0 balance they will be removed from your wallet to make more room for gift card with balances.". Additionally, per the AMC Gift Cards Terms & Conditions, it is noted: "Safeguard the card. It will not be replaced or replenished if lost, stolen, damaged or used without authorization.". More information can be found at: ********************************************

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 3-$27.99
  June 4-$27.99
  
  Upon signing up for A-List Premiere membership, I was under the impression that my membership was able to be used in the state in which I reside which is California. However,after the membership was confirmed, AMC sent a confirmation email that stated that the membership excluded California and was valid in only 34 states. I have attempted to contact AMC and have since cancelled the membership. However they are still charging me for the month of June 03-$27.99 and June 04-$27.99. The customer service email replied and stated that my membership was in fact able to be used in CA well this time, while I was under the impression based on their confirmation provided that it excluded CA. I am trying to get a refund back on the charges and they are telling me that they cannot provide refunds due to membership contract rules. I have not utilized any services and was under the impression that my membership did not allow me to use it since the confirmation stated it excluded the state in which I resided in which was CA. I would like to be refunded immediately down the two charges. I have tried to contest with Amex, which AMC has denied the refunds for.

  Business Response

  Date: 07/02/2025

  Guest enrolled in the AMC Stubs A-List membership on 5/3/2025 for the $19.95/month tier which excludes the state of CA. However, as of 5/7/2025, updates to the AMC Stubs A-List Terms and Conditions, as well as changes to membership pricing tiers, have gone into effect. For full details on the updated terms and pricing, please visit: www.amctheatres.com/amcstubs/terms-and-conditions. As a result, the guest was automatically placed into the tier that aligns with the preferred theatre on their account, which is the $27.99/month tier (this includes CA). Additionally, per the Terms and Conditions: "There are no partial refunds of Membership fees if you cancel your A-List or A-List Classic Membership, and you will continue to have access to the A-List or A-List Classic benefits through the end of the last Membership period for which you have paid in full."
  

  Customer Answer

  Date: 07/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: AMC did not provide any communication regarding the update to the membership tier changing on 5/6/25 and automatically changed it without my approval. Not only did AMC fail to communicate of this pricing change, they did not make any attempts to notify the customer that the membership was able to be as of 5/6/25 within CA. Therefore; they are charging for services that cannot be retroactively used at this point.  AMC needs to extend the membership in this case for the misinformation on theit end so the service can effectively be used for the full time frame of the charges of three months. 
  AMC also did not provide clear communication on when the change would go into effect or make attempts to contact the customer before making the change in pricing. 
  I will not be charged for three months, and now only to find out I can only use it for one month. This is unaccceptsble business practices and AMC needs to provide clear communication and customer service by phone and information provided has not been clear. AMC needs to make changes in the sign up of the membership as it asked customer to select location which CA was indeed selected. The interface was poorly functioning and therefore misled the customer to be charged for services they are unable to use. 

  
  
  
  Sincerely,
  
  
  ***** ****

• Initial Complaint

  Date:06/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep concern and disappointment regarding the lack of communication and transparency following a serious incident that occurred at the AMC Theater at The Block of Orange (AMC Orange 30) on May 29, 2025, around 11:00 PM.
  
  My son and his fiancée were watching the film Bring Her Back when, during one of the graphic scenes, my son began to feel unwell. He told his fiancée he was stepping out to use the restroom but never returned. After more than 20 minutes, his fiancée went to look for him and discovered from theater staff that he had been taken by ambulance to the hospital.
  
  I flew back from the Philippines the very next day and personally visited the theater to ask about the incident—how he was found, who found him, what his condition was at the time, etc. I asked if I could obtain a copy of the incident report. A staff member told me they had received an email about the event and went to get the manager. I was then told to leave my contact details and assured that someone would follow up. No one did.
  
  Four days later, my daughter and her boyfriend visited the theater again to follow up, and once again they were told that the manager on duty the night of the incident would get in touch. It has now been over two weeks with still no communication or explanation from your staff or management.
  
  This lack of follow-through is deeply troubling given the nature of the emergency. As a concerned parent, I believe we have the right to basic information regarding a serious medical emergency that occurred on your premises.
  
  I am formally requesting the following:
  
  A clear account of what happened on the night of May 29, including how and where my son was found.
  
  The name and contact of the manager or staff member who handled the situation.
  
  A copy or summary of any internal incident report filed that evening.

  Business Response

  Date: 06/30/2025

  We are sorry to learn of this guest's son's poor experience during a recent visit. We take the health and safety of our guests and associates seriously. For security purposes, we are not able to share/provide information pertaining to an individual guest with anyone other than that specific individual. We apologize for any frustration or disappointment this might cause.

  Customer Answer

  Date: 07/02/2025

  Thank you for following up.
  
  I am not satisfied with AMC's response. Their reply was frustratingly generic and dismissive, and it did not address the seriousness of the situation. My son experienced a medical emergency during a movie screening, and he was found unconscious outside the theater. At the time of my initial inquiries, he was in a coma and hospitalized.
  
  AMC claims they cannot provide an incident report unless my son requests it himself—which is both unreasonable and insensitive given his medical condition. As his parent and legal next of kin, I have every right to request and receive information on what happened that night. This is not about casual curiosity—this is about understanding a serious medical emergency involving a loved one, in a public place.
  
  The lack of transparency from AMC, and their refusal to provide basic details or assistance, raises concerns about their accountability and customer care. If AMC truly “cares,” as their automated reply claims, then they should cooperate with families during critical situations—not hide behind legal technicalities.
  
  I request that this case remain open and reviewed further. I am seeking a more appropriate and compassionate response, as well as access to the incident details involving my son.

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last month, my rewards points account with AMC has been wrong and is being corrected. I am being by customer service that the IT department is working on it , so for the last month, I have not been able to get my right rewards. I am spending money and not being able to collect my correct rewards. Every time I contact them, they tell me they are working on it. It’s been over a month I have accumulated, now they tell me over 40k points, which equates to $40 dollars.

  Business Response

  Date: 06/30/2025

  Guest has been advised that AMC's IT team is currently working to correct the "Current Points" issue on the mobile app.  We can confirm that this guest currently has 37,355 points after converting 10,000 points to rewards on 6/18. We want to reassure this guest that while the points balance is incorrect, the accumulated points remain on the guest's account. We hope to have this issue resolved as quickly as possible.

  Customer Answer

  Date: 06/30/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I am rejecting this response because I would like an estimated time for a fix. It’s been like a month with no updates . This information is not only incorrect on the app but also on the website. I have several movies scheduled for this week that I will be spending money on, and unfortunately, I will not be able to use my rewards, which are currently unavailable. I have been patient with this issue, but I am now at my limit. If they are unable to resolve this problem, I think that they should close  this account and open a new one and start fresh.

  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 06/30/2025

  Again, we apologize for any frustration this issue has caused. Unfortunately, we do not have a definitive timeline on when this issue will be resolved. We are sorry to disappoint.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I go to AMC Coon Rapids 16 in Minnesota enough to say I like the location and I never have had an issue until now. I go enough to know when something isn't right.
  This was my first movie experience in theater 16 and the ceiling lights were on, and were way too bright during the movie. I frequent AMC Roseville, AMC Southdale and AMC InverGrove all because they are in the area as well and they never leave any ceiling lights on at all. In all my visits to AMC Coon Rapids 16, I don't recall bright lights being an issue either but then again, I've never been in Theater 16 before. Those spot lights above were always in my field of vision and it ruined the contrast of the movie itself because they were so bright. Should be an easy fix but I was told by the manager that they are supposed to be on and they were not allowed to turn them off dim them further. I was not told why this is, all they told me was that they agree it is weird they stay on, but there's nothing they can do. So zero help from the management and to be honest they didn't seem all that interested anyway because he wouldn't even come look for himself. I was told I can just move to a different seat which is not a fix because the majority of ceiling lights left on are in the front of the theater.
  
  Tried to reach AMC corporate for a fix and it doesn't even work. Four attempts over a period of 5 days of trying to reach a human being through their only method of contact, which is facebook or twitter. When I finally got through, that person refused to speak to me about the issue reaching them in the first place, and then when I changed the conversation to the theater location, they never responded. 5 days waiting for zero help on the corporate customer support side either. They treated me with such disrespect, it is really remarkable. Online support abandons conversations without saying anything. As of now my technical issue is still preventing communication with support and my messages seem to reach nobody.

  Business Response

  Date: 06/25/2025

  Reviewed details provided. Guest has already been in contact with the AMC Guest Services team regarding this concern. They were informed on 6/24 via Facebook that the lighting concern was investigated with the Coon Rapids 16 location. The lights for this specific location would dim during trailers and turn to a very low level for the feature; they do not fully turn off at any time. The low level of lighting is there to provide some visibility for safety concerns in the auditorium. The theatre team confirmed these are low enough during the feature in all auditoriums that picture quality is not affected. Guest has been informed multiple times their feedback and concerns have been noted for the right teams.

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the response claim of "concerns and feedback have been noted for the appropriate internal teams to review. " is in direct contradiction with what I was already told, which was "we do consider this matter resolved." when speaking to someone on their facebook page, and with the previous reply making the claim about lights being "low enough during the feature in all auditoriums that picture quality is not affected." I already have submitted direct proof that this statement is untrue as well. I have highlighted in green what a properly dimmed light looks like when it is low enough, and circled in red what it looks like when lights that are left much brighter and disrupt the viewing experience and put additional light on the screen, reducing picture quality with an extra red glow as well as being distracting to the viewer itself. As you can see, this is not a uniform dimness setting applied to all ceiling lights as intended. 

  And still no acknowledgement at all about the technical issues with reaching support, and how I was unable to connect with anyone for 5 days. Both here and on facebook, they have refused to even discuss the technical issue I experienced. 

  The apologies about these issues are not sincere when they are immediately followed up with dismissive replies that are refusing to discuss the issue, agents ending the chat without saying they are doing so, and not getting consent to cease communications. Still no acknowledgement about the way I have been rudely treated as shown in the initial complaint either. 

  
  
  
  Sincerely,
  
  
  
  ***** **********

  Business Response

  Date: 06/27/2025

  AMC Guest Services team has been in contact with this guest about this concern since 6/19/2025 and have received the images provided. The most recent Facebook message sent to the guest was on 6/26/2025. Throughout the conversations, the guest was apologized to repeatedly and reassured their feedback regarding lighting have been noted for this location.
  
  Due to the guest sending multiple repeated messages from this timeframe dwelling on the same concern, they were eventually notified the matter is considered resolved at this time. Please note that the Guest Services team reiterated to the guest 15+ times their concerns have been noted for the right teams and are being addressed appropriately. The guest was also informed on 6/24 their feedback about communications being ceased have been noted as a coaching tool.
  

  Customer Answer

  Date: 07/09/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and they seem to be unwilling to do anything more so there's nothing left to do.  
  
  
  
  Sincerely,
  
  
  
  ***** **********