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Business Profile

Clothing

Hanna Andersson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

This profile includes reviews for Hanna Andersson's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hanna Andersson has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Carrie M

      Date: 12/12/2023

      I placed an order for family seasonal pajamas with Hanna Andersson, of course these are high priced pajamas so with cost of a little over $300.

      One month waiting (missing the event they were intended for) I began contacting the company. It took 5 attempts and reporting to PayPal before I could get a response which was less that helpful and told to contact back after January 1 (ordered November 11th).

      Speaking to my local post office they assured me the order was no longer in transit and to contact the company.

      Another email, no reply. I attempted the chat option for the third time when I was connected to a representative with an attitude as poor as their reliability and return contact history.

      I was then told she would request the refund, I followed with asking for an email confirmation when I was quickly with zero apologies told it will come when the refund is processed and then disconnected.

      Our family shops primarily online being at a military base, not many times have I experienced such poor customer service after a company issue with zero willingness to assist and correct a fault of Hanna Andersson’s. My family was let down for our event, and I spent more than a reasonable amount to make them happy trusting the Hanna Company.

      I hope that with feedback it helps others to realize the arrogance, lack of compassion and the values of this company proven to us many times after making this purchase.

    Hanna Andersson is NOT a BBB Accredited Business.

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