Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

The Connection at Lawrence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Neha P

    Date: 08/14/2024

    The Connection at Lawrence is a huge scam. Me and my roommate were shown a luxury model, but we didn't want something that expensive, we decided to go with an upgraded unit, which was better in our price range and had everything we needed. We signed for an upgraded unit and were told that is what we would get, and then comes the day of move in and they gave us a basic unit and even increased our rent. We still were fine living there until we walked into the unit, the unit smelled disgusting, the floors were dirty, the paint on the walls in the apartment was chipping, the carpet had stains, some closet shelves were broken, even some of the furniture was damaged. We went to the office to let them know how the apartment was, we took a video of the apartment to show them, and yet they were not willing to cooperate with us or even compensate. After, we got our families involved, they decided to just fix the carpet and certain areas of the wall, which took about 1-1.5 months. At this time we were not living in the apartment and yet we were still expected to pay the rent, even though they didn't have the unit ready in move in condition. After the wall and carpet fixtures, I contacted them about the damaged furniture and broken closet shelves not being fixed, and they were not willing to do anything about it. I lived in that unit for a whole year with all these problems, and then I moved out last month when my lease ended. A couple days ago, they sent me an invoice of them charging me $692.50 for the items that were damaged from the start in the apartment. I contacted them today about it and the girl in the office hung up on me mid conversation and was extremely rude. Basically, living here is a huge scam, they are just trying to make money off you, and the management is extremely rude. I would not recommend living here. I recommend anywhere in Lawrence, KS besides The Connection at Lawrence, save your money, don't let them take advantage of you.

The Connection at Lawrence is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.