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Business Profile

Bank

Denison State Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Denison State Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Denison State Bank has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I had my phone stolen in August or beginning of September and they had access my bank account with Denison State Bank had cash 3 checks they had bounced they have closed my account even though I told them that they were not me that with me or that it was not me they keep telling me that they think it was me and now I'm not able to cash my checks because I do not have an open account to cash checks through and anywhere else I apply had denied me so I would like my account to be reopened since it was not my fault and I have filed something with the Federal trade commission as well

      Business Response

      Date: 10/18/2024

      We conducted an investigation when the customer advised he did not conduct the mobile deposit of 3 checks that came back to our FI "account closed".  All 3 checks were made payable to the customer and endorsed.  The endorsement on the back of the checks was very similar to the valid endorsement the customer had done before.  Also, once the checks were deposited all the money was transferred to a Cash App account in the customer's name.  

      I had requested the customer come into the bank to signed a Affidavit of Forged Signature on more than one occasion.  The customer never came in.  

      We have not reported the customer's name or SSN to any reporting agency.  I have spoken to the customer on 10-18-2024 and have made him aware that we will forego the debt that was incurred from the deposited checks.  He is still in debit to us for an overdrawn balance prior to the checks being deposited.  He will be responsible for that debt.

      We have closed the account and will not be opening another account for this customer. 

    Denison State Bank is NOT a BBB Accredited Business.

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