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Business Profile

Heating and Air Conditioning

Nelson Home Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company in November of last year to replace my central air unit. owner ****** ****** requested that i have to pay for the unit in full in order for him to purchase the unit for installation. i paid him in the amount of $2,750.00 in November of 2023. He then came up with excuse after excuse on why he couldn't get around to installing it. After 4 months of this I told him to just give my money back. He said that he would return the unit and pay me back in full. Then it became excuse after excuse of why he can't pay me. To this day he has only made two payments to me one on 06/11/24 as a check in the amount of $1,000.00 and the other on 09/27/24 as some walmart cash payment that i recieved. Now he will not respond to my request for payment and has shown that he has no intent on paying me the $1,250.00 that he still owes me. All I want is my money back. Because of this I haven't been able to afford a furnace and was without last year and currently this year.

Nelson Home Solutions is NOT a BBB Accredited Business.

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