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Business Profile

Computer Repair

Tech Junkies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21st, I bought a “Titan” PC from Tech Junkies in Hays, Kansas, for $2,075.74. The ad promised an ****** *** **** GPU, but when I set it up at home, it actually had an *** ****** ** **** and wouldn’t even boot. I have photos and videos showing it never worked—a total rip-off. When I returned on May 22nd, one set of case fans wasn’t even plugged in. As we stood there debating whether to let them fix it or refund me, the IT guy yelled at my girlfriend for pointing out the loose fans. His reaction was immature and unprofessional, so I immediately chose a refund instead of repairs.

    Tech Junkies agreed to issue my refund by May 30th (factoring in Memorial Day). As of today, June 2nd, I’m still out $2,075.74. I’ve called three times and left three polite voicemails asking for an update—no one has responded. To make matters worse, they put that exact PC right back up for sale in my face, still without the NVIDIA they promised, presumably hoping to rip off someone else. I have clear proof it never worked, and despite being very polite and respectful of their time, Tech Junkies has failed to honor their promise to refund me.

Tech Junkies is NOT a BBB Accredited Business.

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