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Business Profile

New Car Dealers

Marmie Auto Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Marmie Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In or around May of 2023 I made the first attempt to take my car to Marmies Ford Service. After they looked at my vehicle they told us what the problem was and that they would have to order the part. Ok fine. After not hearing from they for a few weeks we called back and was told the part was on B/O. We told them to let us know when it came in. They told us it was fine to drive the car but the noise it was making kept getting louder and more frequent. Still told us it was fine. In Oct 2023 we finally called back to ask and they told us they had the part and it had been there for awhile. Frustrating but lets just get it fixed. After asking them TWICE if it was covered by warranty they said yes and we would only have to pay a $100 deductible. Ok great. Day of service. Told it would take 5 hours or depending. Finally had to call them on three days later and were told it had been done. When was anyone going to call us?? Again asked what we would pay and were told $100. But we couldn't pick it up just yet bc they were still working on the ticket, Finally get there to get and guess what we owe $480! Warranty wouldn't cover the parts AND not to mention my car was still making the SAME NOISE! Told them about it and they said they don't know why and what do you want us to do about it? GIVE ME MY MONEY BACK. No actual manager would answer to us. Still no call back either. Were out $480 and all this time for what? They clearly didn't know what was the problem and just chose to fix something. Now we are left to find another FORD shop to again try this and who knows if our extended warranty will pay for it again. The whole experience was HORRIBLE!

    Marmie Auto Group is NOT a BBB Accredited Business.

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