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- Advertising Review:On 12/03/2024 BBB contacted Shockley Monument Company, LLC regarding the use of the phrase "All products made in America with a lifetime warranty”. Due to Sections 20 and 37 of the BBB Code of Advertising, which state:
20. Warranties or Guarantees
20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”
37. “Made in USA” Claims
37.1 “Made in USA” and similar terms used to describe the origin of a product must be truthful and substantiated.
37.2 An advertiser must not express or imply that a product or product line is exclusively “Made in USA” unless all or virtually all of the product is made in the U.S. All significant parts and processing that go into the product must be of U.S. origin. That is, the product should contain no — or negligible — foreign content.
As of 12/18/2024 the business has not responded to BBB with substantiation or modification.
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