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Business Profile

Stair Builders

Griffin Quality Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stair Builders.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -08/25/2022: **** ******* (Owner) came to my house to look at my stairs and discuss options of services he could provide and suggested he could begin work in January 2023
    -08/28/2022: Owner emailed me an estimate; I texted to say we'd like to move forward with getting on his calendar and asked how I could pay; Owner said he accepted venmo or cash/check and sent his venmo information; I paid the initial deposit of $2,845 via venmo; Owner emailed me an updated invoice showing my payment had been made
    -09/05/2022: Owner texted to say he had an earlier opportunity to start (within 8-9 weeks) and asked for the second payment to hold my spot for that earlier start date; I paid the second payment of $2,845 via venmo and Owner sent an updated invoice
    -Over the course of the next 10 months, there was a pattern of me requesting an update on when Owner could begin work and him making excuses and giving me a new/later date. I explained I was due to have a baby in August 2023 and needed the work done by then. His last date he gave to begin work was July 10 and he never showed. I made multiple phone calls, left voicemails, and sent a text message - all saying I could not extend the start date any longer and requested that he respond with the best way for us to obtain a refund and when we could expect it. He has never responded to me since his last text on 07/06/2023.

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ******* was referred by a friend after he did stair work for her. He came to my house and looked at the work we needed done then sent me a bid with the total cost of the job (which included a $1085 deposit for materials plus what we would pay when the job was finished). A few months later (October of 2023), I messaged him and asked about getting on the schedule in the fall of 2023. He said to give him the deposit of $1085 and that would assure our spot to get us in before the end of the year. IF we waited, it would be January before he got to us. I offered to mail him the check, but he said he had just moved and wanted to come by and pick it up. That day. So I left the check out for him. He sent me an updated invoice less the deposit. I have not heard from him since and it's January 4th. I have tried to reach out to him in multiple ways to ask when we would get scheduled. I tried text, email, and phone - all with no success. Then I began researching Griffin Quality Construction online. I should have looked for reviews first before giving him a cent - but instead trusted a friend's referral. He did good work for her, but I see he has stolen many other people's deposits as well. We will soon be filing a consumer complaint with the ******* ****** **** ****** as well as seeking a refund through the court in Missouri as well. I urge anyone who has been scammed by this man to do the same. ******* ******** ******* ** *** **** **** ****** ***** ************** ** **** *** **** *** **** ** ** ** **** **** **** **** ********* ** ****** *****

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ****** my fiance put a deposit down of $1225.00 for a service of getting a railing put in our home on 08/30/2023. She also stated that same day to hold on to the funds while she reached out to her general contractor who she has a good relationship with to see if and when they would be able to put a railing in. She received a response from the contractor on 08/30/2023 and reached back out to **** ******* the owner of Griffin Quality Construction, requesting the funds back. On 08/31/2023 **** ******* stated that they would venmo the money back that evening; however, no money was received. On 09/01/2023 the defendant stated that the money would not send through ****** and that they would have to bring the money over the weekend. ***** responded stating “whatever works” and also stated that she could come to him to get the funds back. **** ******* then responded saying that he would bring the funds on Sunday 09/03/2023. On 09/03/2023 **** ******* stated that there was an emergency and that his mother was in the hospital and would reach out as soon as he saw how things were with his mother. At 6:06pm on Monday 09/04/2023, ***** reached out stating that our AC went out and it was a $1400 job to get the AC fixed and that she needed those funds back. **** ******* did not respond. On 09/04/2023 @ 6:43pm, ***** reached out and gave **** ******* a deadline of 09/05/2023 to return the money or legal action would be taken. **** ******* to this point has still not responded.

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Staircase remodel project has not been started. I paid business owner $7,216 in three checks written 3/1/2022, 3/25/2022 and 5/30/2022. Start date originally was June 2022. No work has been done. He has rescheduled numerous times. He does not communicate. I have had no communication from him in 2 months. August 28, 2013 was his latest promised start date. He no-showed and will not reply to my messages. I have screenshots of virtually all text and email communications with him. I sent him the attached demand for start and completion of work or refund of money which he agreed to. He does good work, according to many references. He needs to do my job or fully refund me.

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We formalized our project in June 2022 and gave a deposit of $2235 with an anticipated start date in September. We received an inflation invoice for another $335 in September which we paid immediately. After not receiving any response for months, we finally got a reply in February 2023. An April 10th start date was agreed upon and came and went. We asked for a refund on April 24 and after daily requests have still not heard back from ***** 

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