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Business Profile

Heating and Air Conditioning

Ball Heating and Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 2024 I received an ad from Evergy about receiving a rebate for .replacing old HVA/C equipment at my home. I contacted the Ball Heating & Air Conditioning, the company I have used for years. I signed an agreement to replace equipment with the understading that it would meet the requirements for an Evergy rebate, as well as rebates from state and national governments. within the year 2024. The installation was not well done, requiring several service calls, even after I paid the $8468.75. I have made frequent phone calls to the contractor about the Evergy rebate. I am now told by Evergy that no request for rebate has ever been filed by the company. Repeated calls to Ball have resulted in no action. I was told that one of the parts of the equipment had the wrong serial number which Evergy had refused. Evergy having no record of any application, I can't understand what the problem is. I began the purchase with the understanding that I was getting equipment that would qualify for a rebate. This has gone on for seven months and I feel I have been cheated. Now I wonder if I even got the equipment that I paid for.

    Business Response

    Date: 09/23/2025

    We will get the paperwork for the rebate refiled with Evergy this week. The consumer will then need to work directly with Evergy, as Evergy will be responsible for any further correspondence regarding the rebate.

    Customer Answer

    Date: 10/23/2025



    Complaint: ********



    I am rejecting this response because:  I will not be satisfied until the application for rebate has been accepted by Evergy and they agree to pay the rebate.  This may just be a case of waiting for Evergy to get to the paperwork, but I was promised equipment that qualified for rebate and will wait until it is confirmed by Evergy.



    Sincerely,



    ******* *****

    Business Response

    Date: 10/29/2025

    We will let you know just as soon as we here from evergy on the approval. If there's anything else we can help with in the meantime please reach out!

Ball Heating and Air Conditioning is BBB Accredited.

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