Business ProfileforPearson Ford, Inc.

Pearson Ford does not do their due diligence to inspect vehicles before selling them to customers and/or ignored an alert. I bought a used X5 from them on 11/3 and the following day I was receiving a battery control check message. I read sometimes if a battery was recently replaced or not registered it would clear itself. Every 2-3 cranks I got the battery message. I called Pearson Ford to inform them of the issue on 11/12 and was told that *************** was the used car manager and he would call me back. I gave Mr. ****** a week to return my call and he never did. After the holidays on 11/27 I took the car to *** and turns out the car battery is going bad, it costs over $1700 to replace/register, and is currently on backorder. I called and was finally able to talk to Mr. ****** from the *** dealership to inform him of the issue the X5 has. He stated he would not make a decision that day and told me he would call me back. I emailed Mr. ****** the invoice from *** and date time stamp pictures showing the alert. Apparently Pearson Ford is not upholding to their values because he refuses to return my calls. I reached out to the finance manager as well and he said he would have Mr. ****** call me today and he has not and is off today. So I still have temp tags and looking at a $2400 bill after a brake flush, diagnostic, and battery replacement. I know this car was not properly inspected for a few reasons: the pictures they listed the vehicle with shows the tire pressure was low and the same night I had to inflate the tires, the trunk was littered with dog hair, and they attempted to remove the bulk of the tar off of it from being in a construction area but I had to invest in a $250 detail to clean it up. On top of all this my new car now sits at *** indefinitely until the battery is off backorder. This is not how you do business. I am requesting reimbursement for repairs that should have been addressed before selling the vehicle.